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uniqs
4822
dh010447
join:2008-10-07
Norcross, GA

dh010447

Member

Cant make outgoing calls

Hi All,

Hoping someone might be able to help here.

I have a magicjack plus and I am unable to make outgoing calls from a telephone. I've tried multiple phones and have tried having the MJ plugged into my computer and directly into the router.

I've checked the ports are open in my firewall and all that is fine (MJ is in my DMZ).

Symptoms are - i get a dial tone, but when i press the keys on the phone, the key presses are not recognized and the dial tone continues. Outgoing calls are fine from the softphone when connected to my computer and incomming calls are fine in all cases.

I had the obligatory 1 hour + chat with support, but they were not able to resolve it.

Any ideas?

mgvet
@rr.com

mgvet

Anon

I just reinstall the M/J software and that solves the problem.
dh010447
join:2008-10-07
Norcross, GA

dh010447

Member

I did that. The support rep even had me upgrade the software on the device a couple of times, but no luck...

greenman
join:2002-06-18
Athens, GA

greenman

Member

It may be a DTMF problem. Some others with the new magicJack 2014 are having a similar problem.
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