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Annoyed

@wind.ca

Late service

My bf have service with this company and we work from home........we moved and was told they will be in seven business days. One guy showed up the other didn't and was told that we had to wait another three to four days. When they guy showed up he stayed 2 mins and left claims it will be up in 30 to 45 mins. We waited 1hr nothing. Call distributel back waited also another 1 and half. Cs rep said they had until midnight guess what happen didn't work.......been without Internet for three weeks I want to change server but my bf won't..........I'm not happy and what's with the 1 and 1 1/2 long wait?

Nitra

join:2011-09-15
Montreal
That was quite possibly the most difficult thing to understand I've read here lately.

TL;DR, Sub moved, Distributel didn't get the move quite right, after 3 weeks there's still no service. Subs GF wants to switch services, sub won't change.

LostTheGame

join:2012-11-24
Ottawa, ON
reply to Annoyed
Dtel is going to have to open a repair ticket - they can't open it until next-day;


rodjames
Premium
join:2010-06-19
Gloucester, ON
reply to Annoyed
Welcome to the 99%