Time Warner Cable - Legacy → Trouble with TWC and Cisco CableCARD provisioning

Hi All,

I'm fairly new here but been lurking for a few months. We have custom built home theater PCs utilizing the Ceton InfiniTV 4 PCIe tuner cards that we implement in our customer's homes.

I have an interesting issue that I can't seem to resolve with TWC.

We are constantly seeing data in the Cisco CableCARDs Decrypt Fail Time status screen.

This is what it currently looks like:

=====================
Cisco CableCARD(tm)
Decryption Fail Time
[Stream - Status - Time]
0-2-Aug 21 2013, 9:41:05 PM GMT
1-2-Aug 21 2013, 9:41:05 PM GMT
2-2-Aug 21 2013, 9:41:05 PM GMT
3-2-Aug 21 2013, 9:41:05 PM GMT
4-0-Never
5-0-Never
=====================

And this is what it should look like:

=====================
Cisco CableCARD(tm)
Decryption Fail Time
[Stream - Status - Time]
0-0-Never
1-0-Never
2-0-Never
3-0-Never
4-0-Never
5-0-Never
=====================

All the signal levels and SNR are in the acceptable range and the CableCARDs are properly paired.

Every time I have contacted TWC they have indicated they don't have any other signals or hits to send to the CableCARDs other than to pair them. My question is, has anyone else seen this, and what have you done to resolve this issue?

Thanks,
LS

My first guess would be a bad CableCard. Have you tried swapping in a new one?

Hi Suit Up,

Sorry for the delay in reply. We have not yet tried swapping the CableCARD. As we understand it, a code of "2" means "Decryption failure due to lack of authorization; Not entitled to decrypt multiple channels".

With that said, I'm not sure what to tell TWC customer support. They have indicated to me they do not have any additional signals to send to the CableCARD. But if you feel it's an over-all CableCARD issue, we will definitely try replacing it.

Thanks,
LS

Are you talking to the cable card support group or local support?
I would start with a swap.

Hob