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misc123

join:2010-08-18
North York, ON

[Cable] Is my Cable connection ok ?

These are the Signal and Logs from my Motorola SB5101N. I have not experienced any big problem going on internet so far, but I was told that my signal is weak. Should I call support to increase the signal? Thanks.

Signal
------
Downstream Value
Frequency 591000000 Hz
Signal To Noise Ratio 38.7 dB
Power Level -9.4 dBmV

Upstream
Channel ID 7
Frequency 23700000 Hz
Power 54.0 dBmV

Logs
----
Time Priority Code Description
1970-01-01 00:01:15 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:01:04 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
1970-01-01 00:00:57 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:00:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:15 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
Downstream is acceptable, but a little weak, if this the only issue I wouldn't worry about it too much.

Upstream is poor... Power is higher than it should be.

So yes, your cable signal is weak (higher downstream would cause your upstream to drop)
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


Optional

join:2012-02-26
Mississauga, ON

1 edit
You can call to put in a ticket but be prepared for 2-3 week wait if you're in Roger's land.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Make sure there's only a single 2 way splitter in your modem's path. No more and not a 3 way either.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Some three ways, are 3.5 7 7 which would be the same as two 2-way splitters,

But basically yes, too much signal loss somewhere
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

misc123

join:2010-08-18
North York, ON
reply to misc123
Thanks for all the inputs.
Will check with TS.