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elitefx

join:2011-02-14
London, ON
kudos:2

Rogers Idea Box

Great place to sound off and let Rogers know what's on your mind. Just found it, don't know if you folks are aware it's there: »communityforums.rogers.com/t5/co···id/Ideas


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Rogers basically doesn't listen to their customers! For proof, look at the history of RBUA.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
Well, you never now about the power of Public Opinion. Look at Microsoft and the XBOX ONE. M$ did a 180 degree turn on used games etc. after overwhelming negative input by their customers on the Net.

Rogers social media reps probably avoid this forum like the plague so let's take our educated experienced unbiased opinions to their backyard..........


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

1 recommendation

Watch them be moderated. Can you tell I don't believe Rogers is capable of doing the right thing?

Hooter

join:2009-08-17
Scarborough, ON
They are definitely moderated. I made one comment and it was deleted because it supposedly did not adhere to their precious guidelines!


elitefx

join:2011-02-14
London, ON
kudos:2
Yup. I noticed that. Only Rogers APPROVED comments etc. are acceptable. Anti Rogers rhetoric will be swiftly and surely sent to the scrap heap.

If Rogers wants our opinion, they'll tell us what our opinion is..........


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit
reply to Hooter
said by Hooter:

They are definitely moderated. I made one comment and it was deleted because it supposedly did not adhere to their precious guidelines!

You're probably better off whinging to @RogersHelps, @RogersBuzz via twitter with some carefully chosen keywords and #hashtags like #CRTC , so they show up in a great many other places. That will give your issues with Rogers greater visibility though I doubt much you will be able to influence their direction towards resolution of said issues.

But you can run your own little social media campaign to draw attention to whatever your Rogers Communications concern is.

*hint* Pictures speak LOUDER - write up or do a graphic as big and as wordy as you want, then screen shot it and using tweetdeck or other 3rd party twitter client drop in your "screen shot" its a way of getting around the 140 Character limits.

Do some research into who's who, of Rogers Communications so you can direct your ire directly at them too instead of just the faceless front line Rogers minions. Find out who sits on their executive boards - their holding companies and so on and so forth.

Spread the word - and do it intelligently.
Go Forth The Whole of the Twitterverse Awaits!

*Cheers*
--

!- From the mind located in the shadows of infinity -!
Nine.Zero.Burp.Nine.Six
Twitter = @TwiztedZero
Chat = irc.teksavvy.ca

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
Rogers box is intended for customers to provide feedback on new things that Rogers should implement. It's not intended to be a place for customers to resolve any outstanding issues. Although, Rogers will likely scoff at most of the suggestions, it's better than the previous alternative which was nothing.


MJB

join:2012-01-29
Reviews:
·VMedia
·ACN DSL

»www.youtube.com/watch?v=p_mWLvOuPUE

look... elitefx... squirrel island maine can install ftth... haha
poor bell/cogeco/rogers/telus/shaw/videotron know nothing
quite amazing what a local community can do and big telecom... nothing


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
said by MJB:

(youtube clip)
elitefx... squirrel island maine can install ftth... haha
poor bell/cogeco/rogers/telus/shaw/videotron know nothing
quite amazing what a local community can do and big telecom... nothing

That may be FTTH, but the capacity is 100mbps for 105 homes...
--



MJB

join:2012-01-29
i wish bell would stop lying about fttn/ftth in london.... single family house's especially


elitefx

join:2011-02-14
London, ON
kudos:2

2 edits
reply to Hooter
said by Hooter:

They are definitely moderated. I made one comment and it was deleted because it supposedly did not adhere to their precious guidelines!

Talk about being forced to toe the party line. It's like talking to 3rd world dictators. I made 2 posts with valid reasoning supporting them and both were deleted because they did not conform to this rule or that.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit
said by elitefx:

said by Hooter:

They are definitely moderated. I made one comment and it was deleted because it supposedly did not adhere to their precious guidelines!

Talk about being forced to toe the party line. It's like talking to 3rd world dictators. I made 2 posts with valid reasoning supporting them and both were deleted because they did not conform to this rule or that.

So don't stop there, Screen Shot your post, crop it and TWEET it out to as many hashtag keywords. Go Around Them! Don't Let their idiot moderators stymie you. *wink*

Tweetdeck is great for this theres a web version and a stand alone download for Windows.

Don't forget the amazing Streisand Effect, its a powerful thing sometimes.
--

!- From the mind located in the shadows of infinity -!
Nine.Zero.Burp.Nine.Six
Twitter = @TwiztedZero
Chat = irc.teksavvy.ca
Expand your moderator at work


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

Re: Rogers Idea Box

That's being nasty. If he has vaild complaints Rogers should be listening, not deleting them!


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to elitefx
There is a huge difference between a handful of educated , pissed off consumers ranting at Rogers then entire gaming community and it's press going after M$ for it's stupidity regarding Xbox one, (and Sony was hit by the wayside and changed their polices quickly too)
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to sbrook
said by sbrook:

That's being nasty. If he has vaild complaints Rogers should be listening, not deleting them!

You've been doing this along time and I was on RBUA back the day, they don't care. Profits profit profits.. before anything else. Why do you think they are so "outraged" at Verzion and the "Harper Government" coming to Canada?
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


elitefx

join:2011-02-14
London, ON
kudos:2
reply to sbrook
said by sbrook:

That's being nasty. If he has vaild complaints Rogers should be listening, not deleting them!

Well, TODAY, 2 more posts removed. They'd even been reviewed by the forum manager yesterday, no problems. ANOTHER mod comes along this morning and deletes them for being off topic.

How can good solid ideas about giving customers more value for the dollar and IMPROVING service quality be "OFF TOPIC"?

I have never experienced such censorship and contributor ABUSE and DISRESPECT on any open forum in 10 years on the web.

What can Rogers possibly be thinking? Publicly stomping on THEIR OWN CUSTOMER'S thoughts and generously offered improvement ideas?????

Just DISGUSTED with Roger's IdeaBox and IdeaBox moderator behaviour.
Expand your moderator at work

RogersElise
VIP
join:2010-09-08
Canada
reply to elitefx

Re: Rogers Idea Box

Hi everybody, as a previous poster mentioned, our Idea Box is not intended for customers to post their customer service issues. If you have a customer service issue, you should reach out to us on @RogersHelps on Twitter or on Facebook.

The goal of Idea Box is for customers to post new ideas and vote on and share ideas from other customers. At this time, the topics are limited to:
Service and Support,
Rogers Stores,
Rogers.com
MyAccount app.

If your posts weren't on this topic, that may be why they have been deleted.

As you all noted, the Ideas submitted are monitored. The most popular ideas, as voted by the community, will be reviewed by our team to help us improve our processes and your experience. We update the status of ideas as they move along. One of them, submitted last week, is already live.

I hope this helps you understand how the Idea Box works.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
How Naive can Rogers be to think that customers' ideas shouldn't include fixing service problems!

Which idea is live? Reducing the effects of SpeedBoost?

RogersElise
VIP
join:2010-09-08
Canada
Hi, of course we want to fix customer service issues, and we want to hear them. This is why I suggested that customers reach out to us on Twitter and Facebook. But, a customer service issue is something personal that we can fix only by getting into your account and correcting whatever needs to be corrected.

However, if you have a suggestion on how you could better access your bills from our website, than that is something we want to hear in Idea Box, because this is an idea that other customers can agree upon, vote for, comment on...

You see what I mean?

Here is the link to the idea that was launched, it is about a better UX for the e-bill:
»communityforums.rogers.com/t5/id···cle-id/9

And my bad, I thought it had been suggested a week ago, but it was posted about a month ago.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
said by RogersElise:

You see what I mean?

Well, IMHO if new ideas regarding lower prices and higher caps don't fall under the "Service and Support" definition then I don't know what does.

Sadly, posting ideas on Idea Box is like talking to a brick wall. Rogers only hears what they want to hear and they have a million excuses why the idea is "Off topic".

Having to get the approval of a dozen different Rogers moderators, in order for an idea to remain posted, is flat out ridiculous.

And thinking about it, no idea post should ever be deleted as long as it is properly written and not offensive. These ideas should be simply be marked as "Acknowledged" or "Inactive" and left for future readers to see.

Censorship is never a good thing......... 'nuff said.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to elitefx
I refuse to use Twitter ... I am sbrook, not @sbrook and I live in Kanata not #kanata. My life does not revolve around SMS size messages. They are impossible to follow.

I refuse to actively use Facebook for similar reasons, but primarily because they've changed the user interface too many times and changed the priority settings to defaults too many times after I've set them comfortably private.

If people want to contact me, there's Canada Post, and email or telephone as long as it's not for telemarketing or survey purposes. (I have a telephone and cell phone and email for my benefit, not for the benefit of any tom dick or harry inc who has a phone!)


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to RogersElise
said by RogersElise:

Hi, of course we want to fix customer service issues, and we want to hear them.

I think the point is, you can only FIX customer service issues by addressing the root cause. For example, cust gets billed an extra $50 on their wireless service. Permanent fix, figure out WHY it happened in the billing system in the first place and then change the system.

Having multiple complaints of the same type addressed individually not only creates more work, it doesn't address the problem.

Now I know you don't have any control over this but pretending that you can actually fix it is just asking for problems.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by mlerner:

said by RogersElise:

Hi, of course we want to fix customer service issues, and we want to hear them.

I think the point is, you can only FIX customer service issues by addressing the root cause. For example, cust gets billed an extra $50 on their wireless service. Permanent fix, figure out WHY it happened in the billing system in the first place and then change the system.

Having multiple complaints of the same type addressed individually not only creates more work, it doesn't address the problem.

Now I know you don't have any control over this but pretending that you can actually fix it is just asking for problems.

Most of the time it's not a system issue. 99% of the time the rep made a mistake or the customer misunderstood something.

Customer issues are handled most effectively individually as they are usually unique to the account.

If there is a systemwide issue, Rogers will typically catch it as multiple reps adjusting the same types of charges or sending off tickets for the same types of issues will create red flags and get investigated.

RogersElise
VIP
join:2010-09-08
Canada
reply to elitefx

said by elitefx See Profile

And thinking about it, no idea post should ever be deleted as long as it is properly written and not offensive.
[/BQUOTE :

]

Indeed, this is an idea. I'll pass this on internally, thanks for your feedback.



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia

1 edit
reply to elitefx
I love how the Rogers trolls social marketing reps, come to the rescue whenever disparges the name of the company.

Got a problem, facebook or twitter us. But we can't help you here.
But hey look at this shiny new bauble Rogers has, it'll only cost you first born and possibly your 2nd. Your children will be be in servitude to pay your contract.

WTF I'm like Sbrook, I have no time for that crap, sometimes posting on a forum makes life much easier.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......
Expand your moderator at work

Curmudgeon

join:2012-04-09
reply to sbrook

Re: Rogers Idea Box

said by sbrook:

I refuse to use Twitter ... I am sbrook, not @sbrook and I live in Kanata not #kanata. My life does not revolve around SMS size messages. They are impossible to follow.

I refuse to actively use Facebook for similar reasons, but primarily because they've changed the user interface too many times and changed the priority settings to defaults too many times after I've set them comfortably private.

If people want to contact me, there's Canada Post, and email or telephone as long as it's not for telemarketing or survey purposes. (I have a telephone and cell phone and email for my benefit, not for the benefit of any tom dick or harry inc who has a phone!)

+1