totally agree, this should not be the responsibility of the customer to inform the ISP that they have a packet loss issue.
I ended up on WOW back 7 years or so ago as I had a massive ongoing debacle with Comcast over packet loss. While I liked the Comcast product, service was truly atrocious. WOW has served me much better since making the swap.
And when the Comcast rep comes to the door and I say "i'm not interested, regardless of the # of channels or how low of a price you can offer", that usually makes them turn around and walk away right on the spot.
