They seem to be pretty good about surge claims. I have the forms filled out and ready to be shipped on Monday. Had a surge go through an Isobar8Ultra. I guess as the process proceeds I will find out how good they are about it.
Talked with the power company, the surge originated at the power plant. Had to be a breaker or some other equipment trip as there were no storms within a few hundred miles. Only the iMac was fried; the Gateway computers made it through fine. I guess apple computers are a bit more sensitive.
SarickIt's Only LogicalPremiumReviews:
No no no. If the Power company was at fault they have insurance that will pay for electrical damage. You don't need to go through your surge superuser company.
One thing you need to understand, electronics that work can still be damaged by a surge and work. When a surge hit my house the 386DX computer immediately started crashing even after full reboots and reinstalls of DOS 6.0. The monitor also slowly died because it damaged the transformer/capacitor that made the image. It made it slowly pin cushion. It wasn't until after a week I noticed the full extent of the damaged devices.
The local idiots who the power company sent the computer too saw it still worked and decided to revoke the insurance claim because it still *partially* functioned.
It happened again a few years after and other household devices where damaged. We called up the power company because surge protecters and house voltages would spike to over 140 volts. Turns out the outside transformer was damaged. The power line men came and tested them outside. They turned off our power. and replaced the pole transformer. The line man openly said that transformer was bad causing extended over voltages. We had several home devices that burned up from heat damage. This time we hired an electronics repairman to investigate the damage. He looked at the devices internally and say hardware damage.
The power company covered all the damage and the repairman cost.
This time the power company replaced everything that was damaged.
We also decided ENOUGH is ENOUGH and had the power company install a whole house surge protector at the meter box. Unfortunately, these are only good for one mega hit and cost money each month but that's one extra layer of protection on top of the in home surge protectors.
I speak from experience. If the power company says it's their fault they'll fix it if you get someone decent to investigate the damage. I speak from experience. The power company is insured for non-acts of god. If you buy a whole house protector they'll even insure some acts of god electrical damage to most appliances and solid state devices.
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