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vmclean

@stsn.com

[Cable] No internet

my modem only shows one light on, is it the modem or the service being down, i tried resetting it and unplugging it for more than 30 seconds then plugging it back in and still only one light flashing. it's flashing on the internet light and nothing else.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Can you please post in the direct forum so we can investigate?


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to vmclean
said by vmclean :

it's flashing on the internet light and nothing else.

This is a classic symptom for DCM425 modems. Two possible causes:

Either your cable has been disconnected..
In the home, outside the home, a squirrel bit through it or a Rogers technician cut the line. Etc.

Or your modem has a faulty capacitor near the flash chip..
Does your DCM425 have the Internet on/off button on it? If so, the bad cap is very likely. If you got the modem from Teksavvy or Canada Computers originally (no internet on/off button), this is probably not the problem.
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electronicsguru.ca