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mslizzypoo
join:2013-08-17
Danville, NH

mslizzypoo

Member

Motorola SBG6580 "Access Denied" & "Not Synchronized" issues

I have Comcast's Blast Plus with my own Router/Modem (The Motorola SBG6580)...My service is constantly starting and stopping, at this current minute I am online with no issue, but I was just kicked off for about 10 minutes while my router started and restarted trying to reconnect...these are some of the status I was getting...

Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State In Progress Access Denied
Boot State In Progress Unknown
Configuration File
Security Disabled Disabled

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 112 645000000 Hz -6.8 dBmV 39.8 dB 0 0
2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

30 seconds later

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel In Progress
Connectivity State In Progress Not Synchronized
Boot State In Progress Unknown
Configuration File
Security Disabled Disabled

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked unknown 0 893000000 Hz -44.2 dBmV 0.0 dB 0 0
2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Any ideas of issues?
mslizzypoo

mslizzypoo

Member

Well comcast came and replaced a splitter...checked all connections...still having issues.... great....

Sunny
Runs from Clowns

join:2001-08-19

Sunny to mslizzypoo

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»[Equip] SBG6580 "Access Denied"