US Telco Support → AT&T → AT&T U-verse > 45 meg tier available in CHICAGO...AFTER INSTALL NOTES, etc

Re: 45 meg tier available in CHICAGO...AFTER INSTALL NOTES, etc

Yeah I had a similar issue and the techs stayed with me and contacted tier 2 to fix it. I told the techs that they could go if they want and I would contact tier 2 here. They said that ATT would just send more techs out for no reason. These guys were really cool techs to stick with me until it was resolved (took almost an hour.)

Here's my speed test after getting my 45 meg install on Tuesday. It worked OK the first day (averaging about 40 Mbps) and now I'm stuck at this. Tech coming out on Saturday.

Post a screenshot of the Broadband tab, here:
»192.168.1.254/cgi-bin/dslstatistics.ha
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Hinsdale, IL - »www.billhamel.net

Those line stats are stellar, and no errors...I wonder what's up
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Hinsdale, IL - »www.billhamel.net

I called tier 1 and they said they don't know what's wrong so they dispatched a tech. I get that terrible speed test result with my laptop plugged directly into the gateway. So far I'm pretty frustrated.

It's almost like they still have me at my previous speed tier...like it switched back after a day.

I had a similar issue and the techs stayed with me and contacted tier 2 to fix it. I told the techs that they could go if they want and I would contact tier 2 here. They said that ATT would just send more techs out for no reason. These guys were really cool techs to stick with me until it was resolved (took almost an hour.)

Tier 2 had to reprovision me down to 18/1.5, then to 24/3, then finally to 45/6 and I get the full speeds now. Don't let ATT get away with your current speeds. You shouldn't be paying for 45/6 while only getting 24/3.

Here are my original posts about this :-

»Re: 45 meg tier available in CHICAGO...AFTER INSTALL NOTES, etc

Here are my stats :-

»Re: 45 meg tier available in CHICAGO...AFTER INSTALL NOTES, etc

I see BBNMS (provisioning system) has not changed. What WhyMe420 explained on the fix sounds about par to what I saw in the field with normal uverse installs. Once its tangled up like this its almost easier to cancel this account and start new with fresh pairs at the VRAD.

Another thing I am positive the techs do not do is call MLAC and get the pairs next to each other on the last card in the VRAD. This ensures a good (or best poss) PB with little to no errors.

The ordering system just picks the next 2 available ports in the vrad, does not care if the ports are on different cards or next to each other. The techs are not trained to do this and are prob too afraid to make changes.

I was similar... they had to basically destroy my provision, and redo it in the system... I was down for about 30 minutes as I had to unplug the modem, wait from them to re-provision everything, and let the modem sync back up... Then the Static IP block issues started

Thanks for the insight, CiscoTech. Knowing the right terms to use with the AT&T people not only helps to get the point across, but prevents them from screwing up.

NP Paralel, I was able to see a lot of issues in the field as I traveled ,thru the midwest and texas. I think I saw about every angle of screw up:)

What pissed me off the worst is when I just finished an install and was reg. the customer for internet access and all of a sudden the wonderful ordering system had a cancel transaction in the que which cut my customers acct off immediately. It took 2 hours to get another VDSL pair assigned and it was already 6pm on a friday

Some PB orders only have 1 pair active, how are the new techs gonna figure this out when the managers have no clue this even happens.

Repair tech has been here all day, finally found somebody at Tier 2 who could help. The order was messed up, the provision was messed up, just a lot of back and forth. Finally got it unstuck, here is what I'm getting now. I wonder if it will stick?

What of speedtest to Arlington Heights now? Still ping nearer that 28ms?

Mine stuck after they reprovisioned.

This isn't good. I'm very frustrated.

Here is my Arlington Heights speedtest:

Do you have U-verse TV? Were you watching TV at the time of the speed tests?

Post in Direct forum. Sounds like a provisioning problem. Also is this hardware or wireless?

I do have U Verse TV, wired with CAT5, but all other devices except my laptop were unplugged from my NID at the time of the test.

Hardwire. Here are my test results this morning:

Chicago/Comcast:

And just to make things interesting:

I do have U Verse TV, but I have had that part of my network disconnected.

I have never found any of the tests at Speedtest.Net to be very accurate. Results from various servers can all be all over the place.
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Tom
Tom's Tech Blog

I would definitely check your speed with both the Verizon and the Comcast speed tests, they tend to be quite reliable.

It is also possible that AT&T underestimated the activity of its users on that node and it has become fully saturated, so everyone is taking a reduction in speed at certain times of peak usage since the bandwidth of the node is fully utilized. There is far less capacity at the node than all of the people on that node running at full speed at the same time. If this is the case, your node needs to have its bandwidth upgraded. However, good luck on 1) Proving that is what is going on 2) AT&T admitting that is what is going on 3) Them actually upgrading the fibre pipe that runs to your node.

However, according to the public utility rules that AT&T must follow, they must guarantee you a certain % of the bandwidth you are paying for at any given time. If they cannot meet that level of service, they are required by law to do what needs to be done to meet that minimum. Unfortunately, that can also mean that AT&T can say they can't provide you with that level of service, and they can forcibly bump you down one level of service so they can meet that minimum as required by law, even if the only issue is that the capacity at their node is insufficient. It is a nasty, evil, shitty thing to do, but, it is allowed by the law, and they are able to exercise that right against you. As such, you may want to be careful about how hard you push, because if it is a node capacity issue, in this instance, AT&T can legally push back and force you to a lower tier of service.

It's been hitting 45 all day, so I'm pretty happy now.

I was informed today that grounding at both ends of the Ped to NID drop is now standard for UVerse. The benefit of noise reduction on the line outweighs the risk of a ground loop.

Also, the reduction in ping is very noticeable. Things are much "snappier" and responsive.

One thing I just noticed, my attenuation since installation of the 45/6 went up from ~12dB to ~16.2-16.7dB. UVRT always estimated me at 800ft and I know where there's a VRAD at the end of my street that's 750ft away. The installers said I was 1300ft away which leads me to believe that maybe I was switched VRADs? I have no clue where others are but I'm sure that they're there. Maybe my old VRAD didn't have enough lines left to give me two pairs.

Either way, with the 27/3 profile (NVG589) my SNR is ~21-22 and on my old setup (3800) with the 32/5 it was ~19-20. FECs have dropped significantly, with only 75 FECs on one line in over a week, and zero on the other line. On the old setup, always had ~2000 FECs a day.

Another great thing, I still have a POTS line, and the 3800 used to randomly start making noise on the POTS line, so loud that you could not hear the person on the other end. Unplugging the 3800 would always fix it. They swapped splitter after splitter and pole drop after pole drop and it never fixed the issue. So I'm not sure if the new splitter fixed the issue, or maybe it was a problem with the 3800, or a line issue. I do remember when I had plain old DSL I had modem swap after modem swap and still had the same issue with noise on the POTS line.

Attenuation and SNR went up for me as well...
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Hinsdale, IL - »www.billhamel.net

Spoke too soon... Same noise problems on POTS. Comes and goes. Unplugging the modem reduces the noise greatly but I can still hear faint noise. SNR on line 1 fluctuates, as does max rate and sometimes there are bursts of FECs during the POTS noise issue. I suspect that the line is getting out of balance, particularly during fair weather, at around 70 degrees. I guess I'll just get a tech out here every time I hear the noise, so sick of this, it's been doing this for years since I had plain old G.DMT ADSL.