Have you tried using the DSL in-line jack filters?
You should not have to at all when there is a whole house filter @ the NID, but if the NID filter is not getting it all, you could give jack filters a try
I would probably try next moving the Modem feed directly to a second port on the actual Line Module/Sled, and only have the POTS connected on the filtered port of the Whole House Splitter/Filter (after checking the ground)
No idea on the grounding. Should I suggest that to them? One thing I noticed, line 2 has 1dB better SNR and never has FECs. Line 1 is usually at 21.2 which is 1dB lower than line 2, however during the POTS noise events the SNR on line 1 will fluctuate down to 19, random FEC bursts will occur, and the max rate will drop from around ~58Mbps to ~44-48Mbps then slowly climb and drop and climb. Then, once the POTS noise goes away, usually the next day as it warms up outside, the max rate will be at ~58Mbps, all the while line 2 has the same ~59-60Mbps max rate at all time.
For kicks and giggles, have the VRAD ports been swapped? Or even has the POTS been tried to line share with Pair 2 instead of Pair 1, and see if the same occurs?
Could be something with the POTS/VDSL2 mux @ the VRAD, but I would doubt that would be consistent across multiple ports
I was thinking I could suggest that they move the POTS to line 2, but before the pair bonding it seemed impossible to get them to try another pair. They would always say that they "switched pairs" but I would see the exact same modem stats and still have the ongoing POTS issue.
What sucks is it's intermittent, and usually happens at night, so they come out during the day and say they "can't find anything" which may very well be true but that doesn't mean that I'm just imagining things...
I was thinking I could suggest that they move the POTS to line 2, but before the pair bonding it seemed impossible to get them to try another pair. They would always say that they "switched pairs" but I would see the exact same modem stats and still have the ongoing POTS issue.
What sucks is it's intermittent, and usually happens at night, so they come out during the day and say they "can't find anything" which may very well be true but that doesn't mean that I'm just imagining things...
Heck if it is REALLY bad call Telco Repair (NOT U-Verse repair), get a POTS I&M tech out, and separate your U-Verse pairs and get the POTS on a separate 3rd pair/make both U-Verse pairs Dry Loop
0:00 dialtone + static 0:29 dialtone with static 0:35 static disappears when the modem is disconnected 0:38 silence with very faint whistling, like a radio tuned between stations, can't hear in recording 0:54 reorder without static (modem still disconnected) 1:24 reorder timeout, modem reconnected 1:45 modem training 2:33 modem up, horrible static goes in and out 4:34 interesting sound
I have a similar problem with my pair bond. Line two will drop it's max rate by 50%, then bounce around wildly, generate a ton of FECs & CRCs. Right now the pairs are very out of balance. ~40k on one line, ~15k on the other.
And here are my line stats while this goes on, note the SNR and max rate of line 1, note how line 2 is still very stable, note the FECs, they jump up in bursts, before this occurred I had 75 FECs in a week on line 1 :-
Question: Now that I have pair bonding, if the line 1 that's having issues goes down, I will still have Internet access, just at half the profile rate, right? The modem will attempt to retrain line 1 and once it's back it'll be like normal? I remember sometimes my 3800 would drop completely for 15 minutes at a time due to this ongoing noise issue, then come back full speed.
As for the POTS noise, thanks for the suggestions, ILpt4U , I will suggest that they check my NID ground, and ask them to move my POTS to a completely separate pair from U-verse.
But how do I actually get them to do it and not just say that they've done it? Any more tips would greatly be appreciated. I'm really sick and tired of this, this has been a yearly occurrence since as far back as I can remember. I even dropped the inside wiring protection out of spite because I'm sick of it. Should I threaten to drop the POTS? Why should I be stupid enough to keep paying upwards of $50/Mo just for a nearly-unusable POTS line? I can't help it that the issue isn't always there for the techs to see. All they have to do is see our history of calls to see that I'm not playing around. I would also like some tips on how to get them to stop "suggesting" that it may be the inside wiring (which is all new CAT4/CAT5.) Why would this issue only occur on mild days if it were inside? We do have climate control...
I have a question I hope someone can answer. I currently have the UVERSE 24/3 tier. Tomorrow the 45/6 Power Tier is available in my area. (Dallas, TX) I was told I need: (currently on 2 wire 3801, NOT bonded pair)
1) To be less than 2000 feet from the cross box ( I am 1200 feet) 2) Need a second twisted pair (line) to my house (got that for sure, had 4 active phone lines at one time, only one now, but lines are here) 3) Have a Max user rate of 55,000 kbs or more (ut oh, on my 3801 I show 52784 kbs down ..and 10786 kbs up)
I'm hoping they do not deny me for only having a max user rate of 52784 kbs ??? Talking to Tech support, they say sales may just send out a tech without checking max user rate.
I only have UVERSE for Internet, do NOT have TV or phone, maybe this will help, not needing any overhead for the television?
IF they will send a tech., without telling him how to do his job (but doing it anyway), I'm going to ask him to try to start at the cross box and "get the service to my house" first then worry about wiring from side of house to my modem. I'd assume that's the standard process anyway, but you'd be surprised!
So, all this being said...my main question is...Does anyone think Power tier 45/6 will work only having a max user rate of 52784 kbs ???
I have a question I hope someone can answer. I currently have the UVERSE 24/3 tier. Tomorrow the 45/6 Power Tier is available in my area. (Dallas, TX) I was told I need: (currently on 2 wire 3801, NOT bonded pair)
1) To be less than 2000 feet from the cross box ( I am 1200 feet) 2) Need a second twisted pair (line) to my house (got that for sure, had 4 active phone lines at one time, only one now, but lines are here) 3) Have a Max user rate of 55,000 kbs or more (ut oh, on my 3801 I show 52784 kbs down ..and 10786 kbs up)
I'm hoping they do not deny me for only having a max user rate of 52784 kbs ??? Talking to Tech support, they say sales may just send out a tech without checking max user rate.
I only have UVERSE for Internet, do NOT have TV or phone, maybe this will help, not needing any overhead for the television?
IF they will send a tech., without telling him how to do his job (but doing it anyway), I'm going to ask him to try to start at the cross box and "get the service to my house" first then worry about wiring from side of house to my modem. I'd assume that's the standard process anyway, but you'd be surprised!
So, all this being said...my main question is...Does anyone think Power tier 45/6 will work only having a max user rate of 52784 kbs ???
Thanks for your input. James Janning197@aol.com
they will likely give you a NVG589 with the install as they are using these now for the 45Mbps tier and soon should have them on all new installs. Oh and the 55Mbps downstream sync rate is the total between the two pairs which you will be switched to when you order 45Mbps.
Hi, right I realize the 2 wire 3801 is replaced with the pair bond modem 589. ...if the 55 is the total, does this mean, I'd be at about 104,000 ? I was told this 55 is the max rate on the existing single line with the 3801...and that my 52.8 is just under the minimum 55 required. You sure about this? I too was hoping it was 55 "after" the pair bonding.....but, I fear its "before"....and goes by what I have now.
Hi, right I realize the 2 wire 3801 is replaced with the pair bond modem 589. ...if the 55 is the total, does this mean, I'd be at about 104,000 ? I was told this 55 is the max rate on the existing single line with the 3801...and that my 52.8 is just under the minimum 55 required. You sure about this? I too was hoping it was 55 "after" the pair bonding.....but, I fear its "before"....and goes by what I have now.
yes if you look at everyone who has posted pictures of the NVG589 stats they have a total of 55Mbps split between two lines with each getting 27/3 to make up the 55/6 profile but you should have somewhere around 75-100Mbps combined line capacity.
I just for fun started looking up addresses in my area and looks like most of my neighborhood can get 24Mbps currently with some areas at 18Mbps so I am thing a small portion is on the 25/2 profile while most areas are 32/5.
I see his two down stream sync rates of 27715 and 27715 giving his combined 55430.
I'm talking about the Downstream max obtainable rate , his is 63500, on the individual lines....mine is 52800....this is the one which requires a 55000 minimum.
There is currently no single 55M profile, are installs for Power internet are bonded. As long as total available is 55 plus 20% or greater no issue. If both lines only Max at 42, total is 84 more than is needed, install ok. As future upgrades are likely to be 60 and 75 internet speeds, max profiles are likely to 75 and 100. If you currently have 51+ now single, double 102, should be good for next upgrades if willing to pay for higher speeds.
My MAX user rate is 121500 kbps (adding max1 and max2) but I am only provisioned at for the power tier: Bonded Downstream Rate 55430 kbps Bonded Upstream Rate 6066 kbps
As for suture upgrades I don't think I will have a problem getting the speeds, my question is what you stated regarding future upgrades your opinion or do you have some inside knowledge? Your logic makes sense, but most people would agree that a 75 Mbps tier would be provisioned at 100 Mbps profile rate or a 60 Mbps tier at 75 Mbps profile rate... Please let me know, also is there going to be a 60 Mbps profile? Or your guess? Let me know how you got this info...Thanks -- Hinsdale, IL - »www.billhamel.net
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