O Canada! → Canadian → Start Communications > [Extreme Plus] Slow Downlink speeds

[Extreme Plus] Slow Downlink speeds

So ever since I switched to Rogers, out of nowhere my download speeds are sluggish and when I do a speedtest. The uplink just hangs on me..

The first two modems I swapped out, and now I'm on my 3rd $8/month all in one surfboard modem.. The last two times, factory resetting the modem corrected the problem. What I'm trying to figure out, is why this act alone fixes the problem ?

Is it a line issue, or a modem defect in all the modems ? Something wrong with the line, or on the line that is causing modem problems ? After months of dealing with this, and clueless Rogers CSR's. I'm going to back to Start Communications where I never had any problems like this. The only reason I left Start is because at the time, they didn't offer unlimited bandwidth like they do now.

Suggestions ?

UPDATE: I had to Factory reset the modem once again.. *sigh* it's looking like this 3rd modem is defective as well..

Curious what modem and what area you are in? I am having similar issues but also see lots of packet loss but not always, issues seem to come and go. I am at St Clair and Bathurst with a Hitron2

It's a CGN2

»www.hitron-americas.com/products/cgn-2/

what area are you in and post ur cable stats from ur hitron info page with all the rf info

I had a tech come over and changed the modem for a Cisco modem that was out just before the CGN2. It's not listed on the Rogers website, and I'm not sure if it's in the stores. He said those modem are known for having problems.

I had this new modem act up again.. I tried to reboot and it wouldn't come back online. I factory reset it, and not only did I come back online, but my speeds returned to normal. This being my 4th modem, I'm starting to think something on the line is causing these gateway modems to act up. I'm not really sure why the same problem keeps occurring. I took a screenshot of the power levels listed as they are now.

»img197.imageshack.us/img197/4069/2u8p.png

The prevailing wisdom is that ALL gateways should be run in Bridge mode connected to a separate standalone wireless modem.

IMHO the Cisco units are of excellent quality and very reliable. Never had a problem with one in years.

I had the same problem when the previous type of modem was in bridge mode.

I have a tech coming out Sunday to see what is going on. I'm going to have him test all the lines, splitters, and read the tech notes on my account. The funny thing is, I never had any of these problems with TechSavvy or Start Communications.

When I was on the phone with Tech support, she said the signal strength looked fine. I wonder if it's a bad cable line going to the modem.

The tech came over, and found a fault in the line. He ran a new line to the house. Here is the modem stats after the line was put in. »img594.imageshack.us/img594/1327/471s.png

He mentioned that factory resetting the modem, likely caused it to jump to a different frequency and this is why it would return to normal for a short time. I just have to wait for Rogers to come out and bury the line.

Well now I'm with Start and the problem is back. It did happen a couple more times before with Rogers, and the problem simply fixed itself. It just goes away after a couple hours..

I have no idea what is going on.. It's clearly not a hardware issue.

EDIT: About an hour later, the problem has gone away. Like it always does..

I can't see it being hardware.. I've had 4 different modems now, and the same problem. Tried my cell when the net is acting up, and it's slow on my cell as well. When it's like this, it's for the entire house network. I could try direct connect to the modem, but if it's doing it on wifi as well, then I don't think that's going to solve anything. I got new wiring from the Cable Junction box to the house, but not inside wiring. I'm using a brand new modem from Start right now, and the other modems where them all in one modems from Rogers.

Gnexus01,

Greetings.

If it is the case, I would think about the whole neighbourhood maybe saturated / over-sold with many subscribers on the same segment. Like in my case 5-6 years ago, this kind of issue will not get corrected until Rogers is adding more capacities: doing a node-split at the serving head-end.

Right now I'm trying to convince Start, that this could be the problem.. Thing is, when I ran the .bat file test it gave them results that indicated I was behind a router, when I was directly connected to the modem. I think it was that I was timing out when it pinged my own IP address. I have no problems pinging my IP addy when the net is working fine.. So the long struggle begins.. half the problem is the left hand and right hand are not talking to each other. So I get these call backs from them, and they assume my net is slow or out.. Then I have re explain the problem all over again like I have countless times before..

I have a ticket submitted with Start, and they are sending it off to rogers. They mentioned that the cable node box is unlocked and some of the individual cable outlets are covered in mud. Heck you have a cut cable wire just hanging in there, not attached to anything. They are going to suggest node congestion, and see if Rogers actually does anything about it..

It's acting up right now again, and the strangest thing is my downlink is fine.. It's reading 36, when the service is 45. However, the uplink times out.. The only uplink reading I can get at best with the cell is 0.18 Mbps

I reviewed your ticket, looks like only one upload channel and saw a couple instances of packet loss before the POI so I suspect it's at the node and/or a signal issue. We'll know more once we get the response back from them, but I suspect it'll result in a dispatch as the trace routes do indicate an issue.