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lukinater

join:2013-08-26

[DSL] Slow speed after upgrade

Hi All..I'm a long time teksavvy user, just upgrade from 6mbps to 15mbps. Both techs showed up today and did whatever they had to do. Running a speed test and I'm barely hitting a download speed of 1mbps. I've reset my modem and router already a few times, is there something else that I should do or should I call techsavvy? Thanks


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
You can always post in the »TekSavvy Direct forum for us to look at your line.

Would you perhaps know how to get your own line stats by looking them up on your modem? This may also explain the issue.

Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

lukinater

join:2013-08-26
reply to lukinater
Hey Martin, I'm not sure how to look up line stats. Would you be able to help me out? Thanks!


Hills

@teksavvy.com
I am having this issues well. Although I am getting just above 2mbps. I have found downloading from Steam to be slower than before (I hit the mbps before on Steam, now max at a few hundred kbps).