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SeeRob

@qwest.net

[Qwest] Major DSL speed and latency issues

So I'm new to Century Link DSL and so far am not impressed. I am running on their ADSL service with a maximum bandwidth of 7Mb/1Mb. I live in a new construction home built in 2008. There is one line that comes from the CenturyLink (Qwest) service box to a Comtest NID-01 Splitter, Filter. The line splits there to the phone and then to the modem. The modem is a Actiontec GT701D running in transparent bridge mode. There is a Linksys WRT54G as my router and PPPoE authentication.

The problem i am having is very intermittent service. My speed ranges from 0.8Mbps to 8.0Mbps and latency ranges from 44ms to 800ms. This happens both during peak times and off hours. When i run a speed test you can see the speed jump up and down like you are looking at a hear monitor.

Router/modem resets dont help what is going on. Here are some Tracert results and speed test results

Tracing route to www.centurylink.com [159.78.72.30]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CoryRouter [192.168.1.1]
2 828 ms 416 ms 51 ms ptld-dsl-gw49.ptld.qwest.net [207.225.84.49]
3 25 ms 26 ms 25 ms ptld-agw1.inet.qwest.net [207.225.86.129]
4 86 ms 86 ms 87 ms dal-edge-18.inet.qwest.net [67.14.2.141]
5 85 ms 85 ms 85 ms 72.165.208.158
6 634 ms 729 ms 900 ms bb-dllstx37-jx9-01-ae0.core.centurytel.net [206.
51.69.57]
7 759 ms 442 ms 600 ms bb-shptlayo-jx9-01-xe-1-1-0.core.centurytel.net
[206.51.69.34]
8 1026 ms 1022 ms 748 ms bb-marnlaxa-jx4-01-xe-5-3-0-0.core.centurytel.ne
t [208.110.249.94]
9 834 ms 922 ms 919 ms 208-110-251-162.centurylink.net [208.110.251.162
]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Here are some speed test results

8/26/2013 8:46 PM PDT 71.38.134.76 3.94 Mb/s 0.34 Mb/s 48 ms Portland, OR 50 mi Share
8/26/2013 8:39 PM PDT 71.38.134.76 2.65 Mb/s 0.49 Mb/s 138 ms Portland, OR 50 mi Share
8/26/2013 8:12 PM PDT 71.38.134.76 7.95 Mb/s 0.75 Mb/s 39 ms Portland, OR 50 mi Share
8/26/2013 7:43 PM PDT 71.38.134.76 8.07 Mb/s 0.75 Mb/s 39 ms Portland, OR 50 mi Share
8/26/2013 7:26 PM PDT 71.38.158.159 3.81 Mb/s 0.24 Mb/s 688 ms Portland, OR 50 mi Share
8/26/2013 6:47 PM PDT 71.38.158.159 0.82 Mb/s 0.20 Mb/s 540 ms Portland, OR 50 mi Share
8/26/2013 6:25 PM PDT 71.38.158.159 2.92 Mb/s 0.67 Mb/s 284 ms Portland, OR 50 mi Share
8/26/2013 6:01 PM PDT 71.38.158.159 8.07 Mb/s 0.75 Mb/s 44 ms Portland, OR 50 mi Share
8/26/2013 6:01 PM PDT 71.38.158.159 7.86 Mb/s 0.72 Mb/s 42 ms Portland, OR 50 mi Share
8/26/2013 6:00 PM PDT 71.38.158.159 6.57 Mb/s 0.75 Mb/s 643 ms Portland, OR 50 mi Share
8/26/2013 4:52 PM PDT 71.38.158.159 0.37 Mb/s 0.44 Mb/s 523 ms Portland, OR 50 mi Share
8/26/2013 4:15 PM PDT 71.38.158.159 0.83 Mb/s 0.40 Mb/s 625 ms Portland, OR 50 mi Share
8/26/2013 3:54 PM PDT 71.38.158.159 5.46 Mb/s 0.30 Mb/s 675 ms Estacada, OR ~ 50 mi Share

ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink
Do you know how far it is from your house to the central office? It sounds like the line length is too great for good service. Doing a tracert doesn't really prove anything though. You need to determine the distance and check the modem status for upstream and downstream levels.


SeeRob

@qwest.net
I dont know how far it is though the only office i know of is miles away from where i live. Before i turned the modem into bridged mode the upstream/downstream reported 7M/1M. Any value in hooking the modem to the test plug on the qwest box to eliminate in house wiring problem?


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
Yes testing at the NID is a good place to start.

What are your signals & stats?

Have you tried pulling the router and running with just the MODEM to see if your condition is the same or better?
--
"You can observe a lot by watching". Yogi Berra


SeeRob

@cowlitz.wa.us
Thanks for the replies, at this point i have given up on CenturyLink. My cable provider who i switched from matched their price and their service just works better at my house. So i switched back. Again thanks for the replies and the attempts to help.

If i was single again maybe i would spend 6 hours troubleshooting....dang kids they ruin everything


Boss302_1970

join:2009-12-11
I gave up on them years ago ever doing anything to fix things