said by KC_:Not so sure if switching to Start will improve things in a long run, it looks like Rogers has a hard-on for all the TPIA providers
Of course, they do. Rogers is an equal opportunity saboteur, and I'm aware that Start will be at their mercy just the same. What did push me over is that Start's support has been extremely responsive so far, and that the price for (effectively) unlimited 150/10 is less than half that of TSI's offer.
I can appreciate that TSI has been deluged with calls, but my understanding of the issue does not magically make it go away. I'd rather be paying half as much *and* enjoying fast and effective support responses when things go down, than spend another hour listening to TSI's asinine "tips" on hold while waiting for what have too often been disappointing support reps at the other end. It often seems like their best people are manning the Direct forum here, when they might be more effective on the phone.