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to Wryder
Re: Why do i need a subpoena to see the contents of my ticket?I am wondering if anyone inquired with the local news papers that if they would like to run this story. Tek customer service, Rogers's deliberate negligence in handling TPIA issues, customers without internet for weeks etc. Seems like there is a lot of material here. |
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TwiztedZeroNine Zero Burp Nine Six Premium Member join:2011-03-31 Toronto, ON |
Guess who owns the papers... oh right the vertically integrated incumbents oops? |
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Twiin join:2002-11-15 Toronto, ON |
to Wizza
said by Wizza:I am wondering if anyone inquired with the local news papers that if they would like to run this story. Tek customer service, Rogers's deliberate negligence in handling TPIA issues, customers without internet for weeks etc. Seems like there is a lot of material here. CBC reporters have been asking people on Twitter about the Teksavvy outage, so I imagine there's a story in the works. |
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34764170 (banned) join:2007-09-06 Etobicoke, ON |
34764170 (banned)
Member
2013-Aug-27 4:26 pm
said by Twiin:CBC reporters have been asking people on Twitter about the Teksavvy outage, so I imagine there's a story in the works. It's not really a TSI outage per se when all of the issues are a result of Rogers network upgrades and are on Rogers network; most of the upgrading even affects Rogers own customers. But this really needs to be taken up with the CRTC as Rogers handling of the issues has been horrendously bad. |
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Twiin join:2002-11-15 Toronto, ON |
Twiin
Member
2013-Aug-27 4:32 pm
said by 34764170:It's not really a TSI outage per se when all of the issues are a result of Rogers network upgrades and are on Rogers network; most of the upgrading even affects Rogers own customers. But this really needs to be taken up with the CRTC as Rogers handling of the issues has been horrendously bad. If the people on TSI can't pull an IP or get a modem provisioned and their neighbours on Rogers can pull an IP and get a modem provisioned then it is absolutely a TSI outage, even if the ghost of Ted Rogers himself is cutting the wires at TSI with a pair of garden shears. |
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to 34764170
It is a Teksavvy outage when Teksavvy customers don't have the service. And these so called upgrades did not affect Rogers customers to the extent to what we have experienced. My neighbor had less than 4 hours outage in the entire 14 days in total. During this time, I had NO INTERNET. |
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koreybOpen the Canadian Market NOW join:2005-01-08 Etobicoke, ON |
to Twiin
said by Twiin:said by 34764170:It's not really a TSI outage per se when all of the issues are a result of Rogers network upgrades and are on Rogers network; most of the upgrading even affects Rogers own customers. But this really needs to be taken up with the CRTC as Rogers handling of the issues has been horrendously bad. If the people on TSI can't pull an IP or get a modem provisioned and their neighbours on Rogers can pull an IP and get a modem provisioned then it is absolutely a TSI outage, even if the ghost of Ted Rogers himself is cutting the wires at TSI with a pair of garden shears. But one flaw with your logic. TSI isn't in control of the DHCP server, or RF network... Rogers is. so Technically it's a ROGERS issue, that is effecting TPIA ISP's. Rogers is putting their own customers ahead of TPIA on repairs. This is why we are seeing this happen. This will only change once the CRTC installs rules OR we force end user networks to be provider neutral. |
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jmckformerly 'shaded' join:2010-10-02 Ottawa, ON |
jmck
Member
2013-Aug-27 5:24 pm
that isn't exactly true, it sounds really like the way Rogers handles TPIAs is they can't accommodate and work with TSI's large customer base. it seems they can't ever add enough new IP blocks to their DHCP servers because of TSI's large growth, this is why it's not affecting other TPIAs who are growing a smaller rate and also Rogers customers. |
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34764170 (banned) join:2007-09-06 Etobicoke, ON |
to Twiin
said by Twiin:If the people on TSI can't pull an IP or get a modem provisioned and their neighbours on Rogers can pull an IP and get a modem provisioned then it is absolutely a TSI outage, even if the ghost of Ted Rogers himself is cutting the wires at TSI with a pair of garden shears. When Rogers own customers are having outages due to the same upgrades it is NOT a TSI specific outage. |
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jmckformerly 'shaded' join:2010-10-02 Ottawa, ON |
jmck
Member
2013-Aug-27 10:30 pm
there's so many differen't outages here, Rogers users and other TPIAs aren't having DHCP related issues. the RF issues are Rogers wide tho. |
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to Twiin
Haahaaha , good one - the ghost of Ted Rogers.... |
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