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Hubble

join:2013-08-27
reply to TSI Andre

Re: [Cable] 32 ago I signed up for internet, 5+ escalations -No

said by TSI Andre:

there is no one here that can do anything different to make them respond to your specific inquiry by following another process.

Specific Inquiry?
Why do you guys act so stunned when I ask for my internet to be connected? Isn't that what you're in the BUSINESS of doing?

As I type this your phone lines are ringing off the hook and you guys are charging students credit cards $200+ for installs, modems and internet connections you seem to be in NO position to actually provide. How do you justify this? All you seem to be able to provide is overpriced modems and a phone-in Sirius Radio station.

Furthermore, how do you justify people getting connected to the internet before me? I've been waiting over a MONTH and yet I know people who signed up after me have been connected.

It's gotten to the point where when your CSR's remember my name. I've had several imply I should seek other options AKA cancel and go with Rogers or Bell. Is this how bad your service has become?

kanatamike

join:2013-07-19
Kanata, ON
kudos:1

said by Hubble:

All you seem to be able to provide is overpriced modems and a phone-in Sirius Radio station.

Lol....now that's a funny line!