said by jimCab :Surprise surprise, the sales rep lied to me. They told me we would never be able to have Rogers at our address again. I actually just spoke to a customer service rep (trying to get my name removed from the delinquent account) who was more than happy to open a new account for me at the same street address.
Thanks for your help
Can you probe 100% it was a lie, if not don't say someone is lying.