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KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable

Cogeco- Really slow speeds?

For the past ~3 weeks I've been getting some pretty terrible speeds (in Chatham). I've called in to Start support and opened 2 separate tickets and both times Cogeco came back saying that there was nothing wrong with my line. And both times, my speed jumped up to normal for a couple of days before dropping like a stone again. Today has been about the worst it has gotten. I'm paying for 30/2 and getting this:




I can't figure out what is going on. This is connected directly to the modem. Before this, I had years of great speeds with Teksavvy and 4 months as advertised with Start. Is it possible its congestion? I get speeds like this at any time of the day. Sometimes it will stay at around 15mbps down, but almost never higher than that.

Any suggestions?

My line stats, for reference (which Cogeco hasn't seen a problem with):

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 447.0 MHz 3.7 dBmV 40.8 dB 0.000 % 256 QAM
2 465.0 MHz 5.1 dBmV 41.7 dB 0.000 % 256 QAM
3 471.0 MHz 5.6 dBmV 41.0 dB 0.000 % 256 QAM
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 25.3 MHz 32.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
From the notes on the ticket it seems that you get good speeds direct to modem, but poor with router? Is the speed test while directly connected to the modem and after a factory reset (ie hold the reset pin in 30 seconds) - if so can you provide a WinMTR for 10 minutes to 64.140.112.3 please?

Also can you confirm the firmware release on the modem?

Lastly, just FYI, the package you're on is the legacy advanced package so it's 20/2 - obviously 3 down doesn't cut it, but we should be aiming for 20 down, not 30. Of course if you want to change to a current package at 30/2 with the lower cap just let me know and I'd be happy to make that change for you - just PM me to confirm.

Thanks.

KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable

1 edit
I tend to get slightly better speeds direct to modem, but not good. That speed test I posted was direct to modem, but not after a factory reset. I just did a factory reset last Thursday, would it be necessary to do it again?

From the modem:

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

It shouldn't be a legacy 20/2, it should be legacy 30/2. Start was offering 30/2 at the time I joined with 250gb cap, but changed to 200gb cap with unlimited window just after I joined. I've been paying $49.95. I was getting 30/2 for the entire period up until 3 weeks ago. I joined on March 6th, so it should be this package:

»/r0/download/2···0115.png

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.194.132.1 - 1 | 597 | 596 | 7 | 11 | 93 | 8 |
| 64.140.112.126 - 0 | 600 | 600 | 14 | 28 | 174 | 17 |
| 64.140.112.3 - 0 | 600 | 600 | 16 | 37 | 277 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT: After factory reset, direct to modem, it doesn't appear to be any better:



SeeDrs

join:2011-03-10
Chatham, ON
reply to KnockKnock
I have the same issue in Chatham, so does my neighbor and he is a Cogeco customer. It's severe node congestion and only having 3 downstream channels don't help. Let me guess, you are on the north side of Chatham?


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to KnockKnock
Sorry, my bad on the 30/2/250GB - I must be getting old.

Yes a factory reset is always the best first step, it will cause a rescan of the node for the best channels. From the post below yours it looks like it's likely a known node issue.

KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable
reply to SeeDrs
said by SeeDrs:

I have the same issue in Chatham, so does my neighbor and he is a Cogeco customer. It's severe node congestion and only having 3 downstream channels don't help. Let me guess, you are on the north side of Chatham?

More south than North, I'm just off of Park Ave. Others that I talk to don't seem to be having the same problem, and Cogeco didn't relay any node congestion issues to Start. I guess it is just some parts of town? It really sucks.

Rocca, could it be because of maintenance from trying to prep the area for the 10mpbs upload?

KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable
reply to rocca
said by rocca:

Sorry, my bad on the 30/2/250GB - I must be getting old.

Yes a factory reset is always the best first step, it will cause a rescan of the node for the best channels. From the post below yours it looks like it's likely a known node issue.

No worries, had me concerned that I somehow got switched

And it does seem like it. Looks like another thread popped up with the same issue.

Guru

join:2008-10-01
kudos:2
Reviews:
·TekSavvy DSL
Just spotted Cogeco's outage website and it seems they are working on it: »cogeco.ca/web/on/en/residential/···=Chatham
Not sure if it's related but it could be.