Suddenly lost connection at approximately 6pm this evening. Modem doesn't appear to be receiving a signal.
Waited on hold for about 20 minutes until I was able to speak with somebody at Start. He was friendly and polite but not much he could do. Ticket is now open pending investigation. Was told I may be back online in 24-48 hours... However, I figure that was just his guess.
A little bit frustrated at the moment. Second downtime in 2 weeks... And I have only been signed up for 3