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TSI Outages
TSI Support
ISP Employee
join:2009-09-28
Chatham, ON

1 edit

TSI Outages

ISP Employee

[Outages] Outage Report **Update August 28th, 2013 8:52 PM**

We are currently experiencing the following issues:

DHCP 3573 wolfdale
RF 3573 Wolfdale

*** The Scarlett POI outage has been resolved currently.

We apologize for the delays, we are pushing for resolution.
laoshan
join:2013-08-26
Mississauga, ON

laoshan

Member

Re: [Outages] Outage Report

I like this kind of communication. Please keep us updated.

I am in wolfdale area. Now, I can only ping 135.23.66.XX, not 8.8.8.8, no internet.

Thanks

Outage Check
@telus.com

Outage Check to TSI Outages

Anon

to TSI Outages
Mine is down. I'm in the Scarborough / Agincourt area

Any news on this node?

chinesedevil
join:2010-08-03
Scarborough, ON

chinesedevil

Member

Im down on McNicoll POI since 3am. T3 timeout, lost of sync. Only 3 upstream channel bonded and modem cannot get an ip. Seems like dhcp issue?

jmck
formerly 'shaded'
join:2010-10-02
Ottawa, ON

jmck

Member

said by chinesedevil:

Im down on McNicoll POI since 3am. T3 timeout, lost of sync. Only 3 upstream channel bonded and modem cannot get an ip. Seems like dhcp issue?

probably, that's when Rogers does node maintenance.
hightech
join:2011-01-03

hightech to TSI Outages

Member

to TSI Outages
my internet dropped out around 2 am last night and is STILL out.

1) when will service be restored
2) I request a credit on my account for downtime

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Hi hightech,

Sorry to hear that you are down, can you post in the direct forum so that we can troubleshoot the issue and open a ticket for you. This will also assist in keeping track of the issue and provide specific time we can credit for the downtime.

Cheers,

TSI Jonathan
slvrsi
join:2009-09-08

slvrsi to hightech

Member

to hightech
8 hours down time not so bad; try 8 days. same DHCP issue in wolfedale.
gardener28
join:2013-08-19
Mississauga, ON

gardener28 to TSI Outages

Member

to TSI Outages
on the same boat in sauga.
side
join:2013-08-25

side to slvrsi

Member

to slvrsi
8 days is not so bad, try 13+ days
slvrsi
join:2009-09-08

slvrsi

Member

lol. we need to start a new thread: record days down....

chinesedevil
join:2010-08-03
Scarborough, ON

chinesedevil to TSI Outages

Member

to TSI Outages
Still down for me on mcnicoll

TLS2000
Premium Member
join:2004-02-24
Elmsdale, NS

TLS2000 to TSI Outages

Premium Member

to TSI Outages
Wolfedale is spelled with an e in the middle.

jm123
@steelcar.com

jm123 to TSI Jonathan

Anon

to TSI Jonathan
Still down in the L5J area, anyone else? Why is it taking so long.
slvrsi
join:2009-09-08

slvrsi

Member

i think people are leaving; wizza; ac77; they went to another provider... people can't wait...
laoshan
join:2013-08-26
Mississauga, ON

laoshan

Member

Mississauga,L5M area; still down, more than three days, cannot call in

All light green, got a 135.23.66.67 ip, can ping some of other 135.23.66.XX
Ips. But no any others.

Hopeless,
Thinking about moving back to rogers
yo2boyftw
join:2013-02-25
Mississauga, ON

yo2boyftw to slvrsi

Member

to slvrsi
I also have no choice but to leave TekSavvy as well. I can't tether forever. I found a good student deal with Rogers and activation is free + no contract so I'll be with them if I don't come back online by Friday. I'll see how rCable TPIA is after 8 months when my promotion ends. I'll probably go to Start cuz they have no activation fees when you transfer from Cable internet.

Escalations meshcalations, nothing worked for me and many others.

How anyone is without internet for a week in a 1st world country is beyond me.

CRTC needs to get replaced. The current system sucks @$$.
b773
join:2011-09-01

b773 to TSI Outages

Member

to TSI Outages
Well I'm in the L4Z area and I've never had an outage or speed issue so far. Reading all these DHCP issues on Wolfedale POI was making me nervous so I checked the lease time remaining on my router this morning and it was at 3 days and 10 hours. Looking at the modem logs, I see DHCP renew failed messages so I'm afraid I'm going have the same issue once the lease is up . I sure hope they can get this fixed soon.

I'd hate to have to leave TSI as I haven't had any issues since getting their service. Any outages I've had were due to Rogers issues in the areas affecting Rogers customers as well.

Peter 2
@psionteklogix.com

Peter 2 to TSI Outages

Anon

to TSI Outages
Without internet for 7 days in Wolfedale... wtf!

Here's the kicker... TekSavvy "can't" open a ticket with Rogers if you have an old "discontinued" modem (old firmware)! Guess who is waiting for a new modem!

What's going on people?
hightech
join:2011-01-03

hightech to TSI Jonathan

Member

to TSI Jonathan
I did post in the Direct Forum shortly after this and did not get a reply from anyone. Here is the link:

»[Cable] No Cable Internet since 2 AM - When will it be back?

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre to TSI Outages

Premium Member

to TSI Outages
Looks like a DHCP issue is starting on McNicoll

We are missing a few tickets to open a master. If you haven't already posted in the direct, please do so if you are having DHCP issues on McNicoll.

Thanks,

Andre
slvrsi
join:2009-09-08

slvrsi to hightech

Member

to hightech
It looks like we are largely support ourselves? Where is TSI and updates? But I guess they don't have much progress so not much to say?

edit -
i take it back. they just updated as i posted this ..

Peter 2
@psionteklogix.com

Peter 2 to jmck

Anon

to jmck
Maybe that's Rogers' way of pulling in new customers?
slvrsi
join:2009-09-08

slvrsi to TSI Andre

Member

to TSI Andre
Any updates on the 'master' wolfedale one?

Peter 2
@psionteklogix.com

Peter 2 to TSI Andre

Anon

to TSI Andre
You're missing "a few tickets" because TekSavvy "can't" open tickets for customers with old modems (old firmware).

chinesedevil
join:2010-08-03
Scarborough, ON

1 edit

chinesedevil to TSI Andre

Member

to TSI Andre
I just got a temp IP lease (1hr) on McNicoll after being down since 3am. Gunna see how long this can hold out for.

Signal is still messed up on modem, only boding 3 upstream channels instead of normal 4 and modulations are different for each.
whereisian
join:2008-07-12
canada

whereisian to TSI Outages

Member

to TSI Outages
DHCP issues in Ottawa. Any news?

I called last night but couldn't get through, there was a front end message on the phone system saying Ottawa affected. I emailed support, but no answer as of yet.

I'm downtown Ottawa, cable, don't know my POI.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre to slvrsi

Premium Member

to slvrsi
They fired it back to us a few times yesterday and we sent them right back. Nothing yet since.
TSI Andre

TSI Andre to Peter 2

Premium Member

to Peter 2
I hear ya... We didn't impose this restriction, our vendor did.
AC77
join:2013-08-23
Mississauga, ON

AC77 to slvrsi

Member

to slvrsi
I was going to start.ca but I realized with the 10 day transfer time I could very well be out of Internet service till then.

The idea of being out for possibly 19days was enough for me so I called Rogerz. The offered 35/3 with 300gb cap and included the modem (no rental fee) for $45 all in no contract. Just have a one time $14 activation fee.

I hate going back to them but I will be back online by Monday.

No doubt Rogers is doing this deliberately to teksavvy by dragging their feet. They did however expose the TPIA Achilles heel that they are currently at the complete mercy of Rogers. Once they have some legal traction and the CRTC backing then up I will certainly consider returning.

If I do come back online before then I will update you guys in the same boat as me.