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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

1 edit

[Outages] Outage Report **Update August 28th, 2013 8:52 PM**

We are currently experiencing the following issues:

DHCP 3573 wolfdale
RF 3573 Wolfdale

*** The Scarlett POI outage has been resolved currently.

We apologize for the delays, we are pushing for resolution.

laoshan

join:2013-08-26
Mississauga, ON

Re: [Outages] Outage Report

I like this kind of communication. Please keep us updated.

I am in wolfdale area. Now, I can only ping 135.23.66.XX, not 8.8.8.8, no internet.

Thanks


Outage Check

@telus.com
reply to TSI Outages
Mine is down. I'm in the Scarborough / Agincourt area

Any news on this node?


chinesedevil

join:2010-08-03
Scarborough, ON
Im down on McNicoll POI since 3am. T3 timeout, lost of sync. Only 3 upstream channel bonded and modem cannot get an ip. Seems like dhcp issue?


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
said by chinesedevil:

Im down on McNicoll POI since 3am. T3 timeout, lost of sync. Only 3 upstream channel bonded and modem cannot get an ip. Seems like dhcp issue?

probably, that's when Rogers does node maintenance.

hightech

join:2011-01-03
reply to TSI Outages
my internet dropped out around 2 am last night and is STILL out.

1) when will service be restored
2) I request a credit on my account for downtime


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Hi hightech,

Sorry to hear that you are down, can you post in the direct forum so that we can troubleshoot the issue and open a ticket for you. This will also assist in keeping track of the issue and provide specific time we can credit for the downtime.

Cheers,

TSI Jonathan
--
Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

slvrsi

join:2009-09-08
kudos:1
reply to hightech
8 hours down time not so bad; try 8 days. same DHCP issue in wolfedale.

gardener28

join:2013-08-19
Mississauga, ON
reply to TSI Outages
on the same boat in sauga.

side

join:2013-08-25
reply to slvrsi
8 days is not so bad, try 13+ days

slvrsi

join:2009-09-08
kudos:1
lol. we need to start a new thread: record days down....


chinesedevil

join:2010-08-03
Scarborough, ON
reply to TSI Outages
Still down for me on mcnicoll


TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
reply to TSI Outages
Wolfedale is spelled with an e in the middle.
--
Tom


jm123

@steelcar.com
reply to TSI Jonathan
Still down in the L5J area, anyone else? Why is it taking so long.

slvrsi

join:2009-09-08
kudos:1
i think people are leaving; wizza; ac77; they went to another provider... people can't wait...

laoshan

join:2013-08-26
Mississauga, ON
Mississauga,L5M area; still down, more than three days, cannot call in

All light green, got a 135.23.66.67 ip, can ping some of other 135.23.66.XX
Ips. But no any others.

Hopeless,
Thinking about moving back to rogers

yo2boyftw

join:2013-02-25
Mississauga, ON
reply to slvrsi
I also have no choice but to leave TekSavvy as well. I can't tether forever. I found a good student deal with Rogers and activation is free + no contract so I'll be with them if I don't come back online by Friday. I'll see how rCable TPIA is after 8 months when my promotion ends. I'll probably go to Start cuz they have no activation fees when you transfer from Cable internet.

Escalations meshcalations, nothing worked for me and many others.

How anyone is without internet for a week in a 1st world country is beyond me.

CRTC needs to get replaced. The current system sucks @$$.

b773

join:2011-09-01
reply to TSI Outages
Well I'm in the L4Z area and I've never had an outage or speed issue so far. Reading all these DHCP issues on Wolfedale POI was making me nervous so I checked the lease time remaining on my router this morning and it was at 3 days and 10 hours. Looking at the modem logs, I see DHCP renew failed messages so I'm afraid I'm going have the same issue once the lease is up . I sure hope they can get this fixed soon.

I'd hate to have to leave TSI as I haven't had any issues since getting their service. Any outages I've had were due to Rogers issues in the areas affecting Rogers customers as well.


Peter 2

@psionteklogix.com
reply to TSI Outages
Without internet for 7 days in Wolfedale... wtf!

Here's the kicker... TekSavvy "can't" open a ticket with Rogers if you have an old "discontinued" modem (old firmware)! Guess who is waiting for a new modem!

What's going on people?

hightech

join:2011-01-03
reply to TSI Jonathan
I did post in the Direct Forum shortly after this and did not get a reply from anyone. Here is the link:

»[Cable] No Cable Internet since 2 AM - When will it be back?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to TSI Outages
Looks like a DHCP issue is starting on McNicoll

We are missing a few tickets to open a master. If you haven't already posted in the direct, please do so if you are having DHCP issues on McNicoll.

Thanks,

Andre

slvrsi

join:2009-09-08
kudos:1
reply to hightech
It looks like we are largely support ourselves? Where is TSI and updates? But I guess they don't have much progress so not much to say?

edit -
i take it back. they just updated as i posted this ..


Peter 2

@psionteklogix.com
reply to jmck
Maybe that's Rogers' way of pulling in new customers?

slvrsi

join:2009-09-08
kudos:1
reply to TSI Andre
Any updates on the 'master' wolfedale one?


Peter 2

@psionteklogix.com
reply to TSI Andre
You're missing "a few tickets" because TekSavvy "can't" open tickets for customers with old modems (old firmware).


chinesedevil

join:2010-08-03
Scarborough, ON

1 edit
reply to TSI Andre
I just got a temp IP lease (1hr) on McNicoll after being down since 3am. Gunna see how long this can hold out for.

Signal is still messed up on modem, only boding 3 upstream channels instead of normal 4 and modulations are different for each.

whereisian

join:2008-07-12
canada
reply to TSI Outages
DHCP issues in Ottawa. Any news?

I called last night but couldn't get through, there was a front end message on the phone system saying Ottawa affected. I emailed support, but no answer as of yet.

I'm downtown Ottawa, cable, don't know my POI.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to slvrsi
They fired it back to us a few times yesterday and we sent them right back. Nothing yet since.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to Peter 2
I hear ya... We didn't impose this restriction, our vendor did.

AC77

join:2013-08-23
Mississauga, ON
reply to slvrsi
I was going to start.ca but I realized with the 10 day transfer time I could very well be out of Internet service till then.

The idea of being out for possibly 19days was enough for me so I called Rogerz. The offered 35/3 with 300gb cap and included the modem (no rental fee) for $45 all in no contract. Just have a one time $14 activation fee.

I hate going back to them but I will be back online by Monday.

No doubt Rogers is doing this deliberately to teksavvy by dragging their feet. They did however expose the TPIA Achilles heel that they are currently at the complete mercy of Rogers. Once they have some legal traction and the CRTC backing then up I will certainly consider returning.

If I do come back online before then I will update you guys in the same boat as me.