dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
4
share rss forum feed


Anom

@opera-mini.net
reply to koreyb

Re: [Outages] How much patience do you expect your customers to

said by koreyb:

...

Based on the system now.. unless the CRTC steps in, there is no way for TSI to MAKE rogers move faster. there is no way for TSI to bring in their own Techs to fix the issue either as RF and DCHP is all fully operated and controlled by rogers.

All tpia providers are having these issues, as rogers is upgrading but ignoring TPIA customers and put them on very low priority to fix. I hope after all this, the CRTC is asked to fix this mess once and for all, but it seems the ISP's are not willing to rock the boat unless it's a last resort.

Come on. How can CRTC steps in if TSI doesn't do anything? TSI should make complain to CRTC or media in order to make it an issue. Right now I just don't see anything like that happening. The only people suffer are the consumers who paid money without proper service. Do something TSI. At least show us you are trying.
Also I know Rogers customers usually will receive a free month when something like this happens. It makes me to think that Rogers compensates TSI for the loss but not going to the customers and TSI is just sitting there collecting money.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

And TSI have said several times that they are doing something about this, but aren't at liberty to say. Remember if they bite Rogers hand, Rogers can simply make matters even worse without violating the regulations that are currently in place.


The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable
reply to Anom

said by Anom :

said by koreyb:

...

Based on the system now.. unless the CRTC steps in, there is no way for TSI to MAKE rogers move faster. there is no way for TSI to bring in their own Techs to fix the issue either as RF and DCHP is all fully operated and controlled by rogers.

All tpia providers are having these issues, as rogers is upgrading but ignoring TPIA customers and put them on very low priority to fix. I hope after all this, the CRTC is asked to fix this mess once and for all, but it seems the ISP's are not willing to rock the boat unless it's a last resort.

Come on. How can CRTC steps in if TSI doesn't do anything? TSI should make complain to CRTC or media in order to make it an issue. Right now I just don't see anything like that happening. The only people suffer are the consumers who paid money without proper service. Do something TSI. At least show us you are trying.
Also I know Rogers customers usually will receive a free month when something like this happens. It makes me to think that Rogers compensates TSI for the loss but not going to the customers and TSI is just sitting there collecting money.

Ridiculous. You have no idea what's happening behind the scenes with the CRTC. TekSavvy can't come out and publicly attack Rogers unless they want things to actually get WORSE.