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damn
Premium
join:2002-10-23
nyc

[Internet] A way to get residential service in commercial buildi

Just a quick question - is there any workaround to get a residential service in a commercial building in NYC? Friend of mine owns a non-profit with only 3 people in the office, they're currently on Verizon DSL 1.5/0.5 line and are paying $49.99 a month.
TWC recently got available in the building but the lowest tier they have is 7/1 for $110.

The company doesn't need any "business-grade" features like stability and static IP's. Anytime they tried to place a residential order, TWC called back saying there's a problem with the order because the building is shown as commercial in their system. Wondering if it's possible to get residential service at all in commercial buidling?



Installller

@rcn.com

Re: [Internet] A way to get residential service in commercial bu

A business being run in a residential building may be able to get away with it but if the business is in a commercial building no way. And besides if installer shows up and sees it's clearly not a residence he won't install it without letting u know it will be billed as a business account. Sorry.



damn
Premium
join:2002-10-23
nyc

Wouldn't Benjamin Franklin fix that issue since installers are contractors anyway? Or there are some sort of repercussions for that sort of activity from TWC?


Matt7

join:2001-01-02
Columbus, OH
Reviews:
·AT&T U-Verse
·Insight Communic..

said by damn:

Wouldn't Benjamin Franklin fix that issue since installers are contractors anyway? Or there are some sort of repercussions for that sort of activity from TWC?

Contractor or not -- If it's a commercial building TWC (and almost all over cable systems I know of) will not install a residential account in a commercial building -- It's flagged in their system by tap address / service location..


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2
reply to damn

said by damn:

...they're currently on Verizon DSL 1.5/0.5 line and are paying $49.99 a month.

Surprised that VZW is giving them, what appears to be based on the price, residential service there as well. The telcos have the same restrictions.


damn
Premium
join:2002-10-23
nyc

That's my whole point, the VZ line is most definitely residential.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

Doesn't mean that TWC has to offer the same service though...



damn
Premium
join:2002-10-23
nyc

That's very true.



skuv

@rr.com
reply to Hall

said by Hall:

Doesn't mean that TWC has to offer the same service though...

That would seem backwards though. Because VZ is selling a service they shouldn't in a commercial building, TWC has to sell a service they shouldn't?

Shouldn't it be that VZ shouldn't be selling that service instead of the other way around?


Softy

@verizon.net
reply to damn

said by damn:

Wouldn't Benjamin Franklin fix that issue since installers are contractors anyway? Or there are some sort of repercussions for that sort of activity from TWC?

Contractors don't do commercial installs


mackey
Premium
join:2007-08-20
kudos:12

1 recommendation

reply to Hall

said by Hall:

said by damn:

...they're currently on Verizon DSL 1.5/0.5 line and are paying $49.99 a month.

Surprised that VZW is giving them, what appears to be based on the price, residential service there as well. The telcos have the same restrictions.

This is not entirely true. We have Business Uverse at work and it's 18/1 for $70/month. $50/mo would get us something around 6/0.75 Not all companies bend small businesses over like TWC does.

/M

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to Softy

Actually they do. Nothing is special any longer to do a commercial install. They hook up the tap, install the modem/gateway and make sure everything is working. Beyond that nothing is new. And actually Contractors have been installing commercial services for years now. And it will only increase after TWC becomes 1 TWC and gets rid of all the regions, etc which is almost very near. (most of our installs have been done by contractors of TWC and not actual employees and that's with about 300 customers on TWC as of this morning.)



Installller

@rcn.com
reply to damn

What kind of "non profit" is this that you're asking something so unethical? I'm sure cost is always a concern for non profits but what you're hoping to achieve is fraud.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

The gov't determines if they're non-profit, not you or I. A company such as Time Warner, VZW, etc may treat non-profits similarly to residential customers for "ethical" reasons.



SnooZe

@mcleodusa.net
reply to TBBroadband

said by TBBroadband:

Actually they do. Nothing is special any longer to do a commercial install. They hook up the tap, install the modem/gateway and make sure everything is working. Beyond that nothing is new. And actually Contractors have been installing commercial services for years now. And it will only increase after TWC becomes 1 TWC and gets rid of all the regions, etc which is almost very near. (most of our installs have been done by contractors of TWC and not actual employees and that's with about 300 customers on TWC as of this morning.)

In NYC all commercial jobs are handled in house by the business unit. Even though the NYC market is union, some commercial properties may require use of their unions personnel to pull coax before TWC personnel come to complete the install. Just so u know how NYC runs different than ohio but whatever the OP is asking something that is illegal and won't happen.


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

Illegal ? What law would be violated ?


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to SnooZe

That maybe that way now, but TWC NY is not going to be TWC NY for much longer. They will be moving to ONE TWC. As in no regions. The project is almost complete. And there is no direct "business installers" No state/region has them. They would just use regular TWC installers at that point as any tech could install business class services. There is not much special with it.

and nothing is illegal about the OP wanting service in a business address. Just TWC won't permit it, but they permit business services at a residence.


TBBroadband

join:2012-10-26
Fremont, OH
reply to Hall

None. There is no such law.



directive

@verizon.net
reply to Hall

said by Hall:

Illegal ? What law would be violated ?

Illegal? Maybe not. Ethical? Absolutely not!

James_C

join:2007-08-03
Florence, KY

There's nothing unethical about wanting residential class speed, features, and support level for a business if it reduces cost. It's only unethical if the business lies that it isn't a business to get service not offered to non-residential entities, but then a lot of people have a home based business and rather than lie, merely fail to mention they have a home based business. If the setup and support cost to an ISP are no higher at a commercial building then they have no justification for a higher rate except a policy that promotes their profits.



hawk82

join:2001-04-26
centralmaine
Reviews:
·Time Warner Cable
reply to damn

How does TWC ordering system know what is a commercial building and what isn't? What about a building that has a retail store front on the first floor, but apartments above? Did someone years ago from TWC drive around with a pad and pencil and write down what the bldg looked like then? What if the bldg used to have businesses in them, but the landlord renovates and turns it into apartments?



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

There is group in every area that will come and look at changes described above.

Hob



Bababooh

@107.14.223.x
reply to James_C

What if I want senior discount at movie theatre and supermarket even tho I'm 26 years old is that ethical. Should I lie about my income on tax returns cause I want to pay less?

How is lying about ones status ethical? We all want to pay less but whatever reason that they charge commercial rates vs residential is their business and if u don't like it, tough



mikedz4

join:2003-04-14
Weirton, WV

i'm guessing original poster won't be getting time warner cable then since that is a lot of money for non-profits that rely on donations (like churches).



kimdo

@verizon.net
reply to James_C

said by James_C:

If the setup and support cost to an ISP are no higher at a commercial building then they have no justification for a higher rate except a policy that promotes their profits.

commercial office buildings charge providers rent for access to telecom closets, space in basement for nodes, amplifiers and such so yeah that is a higher cost and is well justified.

James_C

join:2007-08-03
Florence, KY

False, in the sense that you are generalizing some cases and not any one in particular and in fact, not most cases where a business would settle for a residential account.


James_C

join:2007-08-03
Florence, KY
reply to Bababooh

Do you not understand the distinction I made, which was that it wasn't lying?

I won't even continue because you lacked the reading comprehension skills to understand what I wrote... which wasn't all that complex, lol.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

I would say yes they have go business class as I helped a church that is in a retrofitted house get internet from charter and they made them get Business class services but at least they got the internet services tax free instead having to pay the monthly fees for USF etc.

said by James_C:

Do you not understand the distinction I made, which was that it wasn't lying?

I won't even continue because you lacked the reading comprehension skills to understand what I wrote... which wasn't all that complex, lol.



Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

2 edits
reply to damn

said by damn:

Just a quick question - is there any workaround to get a residential service in a commercial building in NYC? Friend of mine owns a non-profit with only 3 people in the office, they're currently on Verizon DSL 1.5/0.5 line and are paying $49.99 a month.
TWC recently got available in the building but the lowest tier they have is 7/1 for $110.

The company doesn't need any "business-grade" features like stability and static IP's. Anytime they tried to place a residential order, TWC called back saying there's a problem with the order because the building is shown as commercial in their system. Wondering if it's possible to get residential service at all in commercial buidling?

someone would have to order it and take the modem with you.

the "system will not care" were it syncs at You will need some active service i.e tv or phone to get a signal though