dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1818
share rss forum feed

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

1 edit

[INTERNET] "Rogers" Ontario Outages Affect Start?

Right now, Teksavvy is facing an Ontario-wide outage in areas served by Rogers. Just wondering if this affects Start as well. These outages are seriously getting out of hand

Edit: Turns out a fibre is cut? Possibly due to a truck collision. Sounds serious... Hope everything is ok.


Motofreak
Premium
join:2009-08-03
Oshawa, ON

Re: [INTERNET] "Rogers" Ontario Outages Affect Start?

Never would have guessed, it's still working on the Start front:)


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to geokilla

Re: [INTERNET] "Rogers" Ontario Outages Affect Start?

Different links most likely. From what I've pieced together, TekSavvy is now aggregated at another POI in Toronto. If and when Start gets moved over (since Rogers is finished building the new APOI interconnects) then you may start seeing issues down the road.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to geokilla
As I understand it, these are two different issues. There are two links out of 9 between YM POI and TekSavvy at Front that are down. The truck collosion / fibre cut is near Greensboro and will presumably only affect all ISPs services that were on that fibre. Nobody knows exactly what that fibre was feeding.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to mlerner
We've been connected to the APOI from the start, ie the only aggregated POI in Ontario for Rogers is the York Mills APOI.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
Pete, you guys are not affected?
--
Marc - CEO/TekSavvy


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
No, everything is normal here. Sorry to hear you're having a rough day and hope they can take those links out of the ecmp soon. It's ridiculous they haven't at least enabled bfd yet - two lines of router config.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
ok thanks

Annex

join:2007-11-21
Kitchener, ON
reply to geokilla
I think Teksavvy and Start should make a merger, call it.... TekStart. The reliability of Start, the customer base of Teksavvy, think about it! What a beast that would make to roar against Bell/Rogers


DrugTito

join:2013-01-17
canada
I don't think that would ever work out.

Completely different companies. (in all ways - my opinion)


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to rocca
said by rocca:

We've been connected to the APOI from the start, ie the only aggregated POI in Ontario for Rogers is the York Mills APOI.

Well if Marc is questioning the fact that you guys are up.. there's an odd disconnect there at least.


MJB

join:2012-01-29
Reviews:
·VMedia
start and teksavvy need to take over rogers.... unless rogers customers are stupid ****'s and don't quit... more money to robellus...
brainwashed...

plus all the advertisement... posters in universities and colleges, on television, on the internet.... sheeple are gullible...

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
reply to geokilla
If TSI is being targeted by ROGERS it's time something is done. I can't believe that Start is avoiding most of this, yet TSI is getting slammed. It streams fishy. Both companies are great.. but it would seem TSI is being targeted by rogers.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Part of it is the sheer number of TSI customers ...


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to mlerner
We should be generally immune from fibre cuts as we have protected circuits, which means there are two physical paths for each logical path.

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
said by rocca:

We should be generally immune from fibre cuts as we have protected circuits, which means there are two physical paths for each logical path.

Are you talking about Start? Or all fibres? Because it is weird that Teksavvy always has people posting about Internet problems, but Start rarely sees any when if I understand correctly, everything up to York Mills or Front belongs to Rogers? I don't know... I'm confused lol.


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
once the fibre leaves Rogers's building, it's up the the ISP to decide where it goes and how it gets there and what measures to put in place for redundancy.

my understanding with today's TSI/Rogers issue is 2 fibre cuts ended up doing way to much damage since Rogers didn't update their configuration to account for them going down, so it wasn't properly balancing it across the 8-10 others. of course if it was done right to begin with, it shouldn't have needed any manual intervention.

you might remember Start had an issue 2 months ago or so where their new 10GE went down because of equipment failure at Rogers.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
That was before the 10ge upgrade and prior to our protected path. It was a similar problem though where we needed Rogers to remove the routing back to us. I am sure there will be a renewed push to get Rogers to enable BFD on the links, it is so easy to do and I can't see the justification for not doing it.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
All of our links have been ordered with protected paths.. the first cut, apparently the protected path was not configured properly. This time, it was 2 links that don't yet have the protected path enabled.
--
Marc - CEO/TekSavvy


CANADIANSOUP

join:2011-06-27
Mississauga, ON
So Marc, when the Links w/protected paths were ordered, who was responsible to set it up and have it configured?


DrugTito

join:2013-01-17
canada
Is this TSI or START forum?

rocca confirmed that this was never affecting start customers ... so, i think this thread should be closed.

Over and out.


TypeS

join:2012-12-17
London, ON
kudos:1
A forum, is place to have discussions. I believe that is what is going on here in this thread.

BrianON

join:2011-09-30
Ottawa, ON
Reviews:
·TekSavvy Cable
reply to Annex
said by Annex:

I think Teksavvy and Start should make a merger, call it.... TekStart. The reliability of Start, the customer base of Teksavvy, think about it! What a beast that would make to roar against Bell/Rogers

"Growing pains" for companies are real. A small company can get over problems by shear effort - a few all nighters by the main staff. Once they get a certain size that is no longer possible due to the amount of work involved requiring more people and time. A manager can manually fix 1% of customer accounts without severely impacting their other duties when you have 10,000 customers but when you have 200,000 customers they can't. (100 vs 2000 accounts to fix requires different approaches).


Robleh

join:2009-07-14
canada
reply to DrugTito
Open discussion calm y0self bud...


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

1 edit
reply to CANADIANSOUP
said by CANADIANSOUP:

So Marc, when the Links w/protected paths were ordered, who was responsible to set it up and have it configured?

The redundant paths are transparent to us. They do that on their end. There is nothing to do on our side AFAIK.

edit: all 14 links were ordered in Jan or Feb of this year, they were all ordered with resilient paths.

--
Marc - CEO/TekSavvy


CANADIANSOUP

join:2011-06-27
Mississauga, ON
AH I see, sloppy work at it's best


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
And just who are you saying is doing sloppy work?


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to TSI Marc
I still hesitate in being assured about 'resilient path' when talking about Rogers knowing they have no such thing on their own core network.


CANADIANSOUP

join:2011-06-27
Mississauga, ON
reply to sbrook
I'm assuming it was Rogers that didn't configure the Links w/protected paths, hence my remark.. If I offended anyone....so sorry

If I did, I will no longer voice my opinion.. again sorry..


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to mlerner
said by mlerner:

I still hesitate in being assured about 'resilient path' when talking about Rogers knowing they have no such thing on their own core network.

Really? I realize what I was taught in school is not always practiced in the working environment (hell the campus itself didn't follow what the programs taught in regards to networking) but shouldn't any enterprise core network be resilient, high availability and redundancy?