TSI OutagesTSI Support ISP Employee join:2009-09-28 Chatham, ON 2 edits |
[Outages] Outage Report 08/30/2013- morning updateHello Everyone,
The Fibre cut issue is resolved. Our DSL issues are resolved.
We are experiencing issues in the following areas.
Wolfdale POI, Mississauga - RF Signal issue Wolfdale POI, Mississauga - DHCP issue Comstock POI, Toronto - DHCP issue
We are working to resolve these issues ASAP.
Thank you, TSI Shawn S |
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Re: [Outages] Outage Report 08/30/2013Glad to see that the issue for DSL users was resolved, but really hope those of us affected on cable get looked after soon. So very frustrating. |
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AC77 join:2013-08-23 Mississauga, ON |
to TSI Outages
Still out in L5M day 10 |
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Annex join:2007-11-21 Kitchener, ON |
to TSI Outages
Fibre cut issue resolved? Then why are there still routing issues this morning, exact same as there were yesterday |
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My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa |
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GojuKid join:2001-01-28 Kitchener, ON |
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Issues not resolved here... Southeast Kitchener. Very slow and web pages don't load. |
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Scarborough Teksavvy cable net is hanging too.
Can't load websites.. but still have access |
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Doneyettt to Annex
Anon
2013-Aug-30 10:12 am
to Annex
True. It was good last night. Intermittent issues this morning |
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to TSI Outages
Same thing here in London. Last night it was fine and this morning it was fine, then maybe 10-15 minutes ago we're back to where we were yesterday. Sites not loading, hanging, partially loading, etc. |
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Jake to mikeylbl
Anon
2013-Aug-30 10:17 am
to mikeylbl
Weird issue here in the Markham area on cable.
I can only connect to sites I've previously visited before cable went down (and still browse said sites without issues). Even on my phone for whatever reason.
But everything else? No connection. |
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redjeko Premium Member join:2011-10-28 Richmond Hill, ON |
to TSI Outages
Down in Richmond Hill as well (Yonge & 16th). Is this the 2nd Fibre cut in one month? |
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Jd613 to mrmarkfr
Anon
2013-Aug-30 10:18 am
to mrmarkfr
said by mrmarkfr:My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa Im on cable and still on in kanata as well, but beaverbrook area. 3rd day its been down, very frustrating |
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hoek53 join:2005-02-15 Nepean, ON |
to TSI Outages
dns and routing issues here. still connecting to dslreports.com but other sites failing. my vpn to work is still up. i guess existing connections are ok, new ones borked. |
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Jd613 to Jd613
Anon
2013-Aug-30 10:20 am
to Jd613
said by Jd613 :said by mrmarkfr:My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa Im on cable and still on in kanata as well, but beaverbrook area. 3rd day its been down, very frustrating **still OUT in kanata |
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nuggie Premium Member join:2010-08-04 Scarborough, ON |
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I'm still down from yesterday. No cable internet connectivity whatsoever (McNicoll).
Modem (DCM476) seems to be stuck at the stage "IPv4 in progress". |
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Seems that things have gone south again, I can't access a number of sites, including DSL Reports. I can post via a VPN connection.
I am in Ottawa, west of down-town on cable |
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to Jd613
Mine was up from about 10:30 last night until about 10:10am this morning. |
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I have limited or no service on the internet..my tektalk is not working..I have no phone service on either line... Complete BS..I have had enough. |
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I am in Toronto, Gerard and Woodbine area, still do not have Internet, is this related to issues at Comstock POI? |
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snipes1 join:2005-08-21 Etobicoke, ON |
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Out again on former Scarlett POI. Started about 20 minutes ago... |
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Teknohe join:2010-08-06 Etobicoke, ON |
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Completely down on Scarlett. I'd call it in, but your support line isn't working either. What a Shit show. |
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hoek53 join:2005-02-15 Nepean, ON |
to meglin1
ottawa, barrhaven new connections now working. i'd say routing is being updated and will just take time for it to get around |
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Newfie join:2001-05-08 Toronto, ON |
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Scarlett POI here as well. Went to shit right in the middle of doing a major update on a client's webpage. Luckily I have my landlord's trusty Rogers to fall back on. |
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to hoek53
said by hoek53:ottawa, barrhaven new connections now working. i'd say routing is being updated and will just take time for it to get around Ottawa, Richmond POI Was down for about 5 minutes. Agreed, most likely routing issues. |
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So what happened with the tektalk issue from the previous outage report.
"We are also experiencing issues with our TekTalk VOIP service. This issue is also currently being investigated."
Was this resolved or is it still being worked on? If you're going to update, you may want to make sure you cover all the previous issues. |
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AC77 join:2013-08-23 Mississauga, ON |
AC77 to Jake
Member
2013-Aug-30 10:39 am
to Jake
Have you tried a free dns provider like opendns?
Just add their two IP addresses to your router and that will avoid the teksavvy DBS problem.
If you can't look them up here they are 208.67.222.222 208.67.220.220
I typically use these anyway as the resolution seems faster |
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tecsys3 join:2009-05-20 Scarborough, ON |
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I'm having what seems to be routing issues too, but changing DNS didn't help at all. |
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Kitchener - Still having issues with websites occasionally not loading, also, TekTalk phone is not working.
If this continues much longer I may have to go back to another company, higher price be damned. |
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hoek53 join:2005-02-15 Nepean, ON |
to AC77
said by AC77:Have you tried a free dns provider like opendns?
Just add their two IP addresses to your router and that will avoid the teksavvy DBS problem.
If you can't look them up here they are 208.67.222.222 208.67.220.220
I typically use these anyway as the resolution seems faster yea used them before then switched to 8.8.8.8 not sure a diff DNS would have helped earlier though... but i am certainly not a network guy |
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redjeko Premium Member join:2011-10-28 Richmond Hill, ON |
to TSI Outages
I work from home and Tethering has saved my ass a few times when things like this happen (at least once a month).
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