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TSI Outages
TSI Support
ISP Employee
join:2009-09-28
Chatham, ON

2 edits

TSI Outages

ISP Employee

[Outages] Outage Report 08/30/2013- morning update

Hello Everyone,

The Fibre cut issue is resolved.
Our DSL issues are resolved.

We are experiencing issues in the following areas.

• Wolfdale POI, Mississauga - RF Signal issue
• Wolfdale POI, Mississauga - DHCP issue
• Comstock POI, Toronto - DHCP issue

We are working to resolve these issues ASAP.

Thank you,
TSI Shawn S
Euphor1a
join:2013-08-29
Toronto, ON

Euphor1a

Member

Re: [Outages] Outage Report 08/30/2013

Glad to see that the issue for DSL users was resolved, but really hope those of us affected on cable get looked after soon. So very frustrating.
AC77
join:2013-08-23
Mississauga, ON

AC77 to TSI Outages

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to TSI Outages
Still out in L5M day 10
Annex
join:2007-11-21
Kitchener, ON

Annex to TSI Outages

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Fibre cut issue resolved? Then why are there still routing issues this morning, exact same as there were yesterday
mrmarkfr
join:2013-04-03
Kanata, ON

mrmarkfr to TSI Outages

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to TSI Outages
My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa

GojuKid
join:2001-01-28
Kitchener, ON

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Issues not resolved here... Southeast Kitchener. Very slow and web pages don't load.
mikeylbl
join:2011-02-28
Scarborough, ON

mikeylbl to TSI Outages

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to TSI Outages
Scarborough Teksavvy cable net is hanging too.

Can't load websites.. but still have access

Doneyettt
@teksavvy.com

Doneyettt to Annex

Anon

to Annex
True. It was good last night. Intermittent issues this morning
eruntalon
join:2007-10-18

eruntalon to TSI Outages

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to TSI Outages
Same thing here in London. Last night it was fine and this morning it was fine, then maybe 10-15 minutes ago we're back to where we were yesterday. Sites not loading, hanging, partially loading, etc.

Jake
@rogers.com

Jake to mikeylbl

Anon

to mikeylbl
Weird issue here in the Markham area on cable.

I can only connect to sites I've previously visited before cable went down (and still browse said sites without issues). Even on my phone for whatever reason.

But everything else? No connection.
redjeko
Premium Member
join:2011-10-28
Richmond Hill, ON

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Down in Richmond Hill as well (Yonge & 16th). Is this the 2nd Fibre cut in one month?

Jd613
@bell.ca

Jd613 to mrmarkfr

Anon

to mrmarkfr
said by mrmarkfr:

My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa

Im on cable and still on in kanata as well, but beaverbrook area. 3rd day its been down, very frustrating
hoek53
join:2005-02-15
Nepean, ON

hoek53 to TSI Outages

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dns and routing issues here.
still connecting to dslreports.com but other sites failing.
my vpn to work is still up. i guess existing connections are ok, new ones borked.

Jd613
@bell.ca

Jd613 to Jd613

Anon

to Jd613
said by Jd613 :

said by mrmarkfr:

My service just quit again about 3 minutes ago, can't access sites, just like last night. I'm in Bridlewood(Kanata), Ottawa

Im on cable and still on in kanata as well, but beaverbrook area. 3rd day its been down, very frustrating

**still OUT in kanata

nuggie
Premium Member
join:2010-08-04
Scarborough, ON

nuggie to TSI Outages

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I'm still down from yesterday. No cable internet connectivity whatsoever (McNicoll).

Modem (DCM476) seems to be stuck at the stage "IPv4 in progress".
meglin1
join:2006-02-10
Ottawa, ON

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Seems that things have gone south again, I can't access a number of sites, including DSL Reports. I can post via a VPN connection.

I am in Ottawa, west of down-town on cable
mrmarkfr
join:2013-04-03
Kanata, ON

mrmarkfr to Jd613

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to Jd613
Mine was up from about 10:30 last night until about 10:10am this morning.

pussim13
join:2013-08-19
Waterloo, ON

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I have limited or no service on the internet..my tektalk is not working..I have no phone service on either line...
Complete BS..I have had enough.

awa0327
@199.166.15.x

awa0327 to TSI Outages

Anon

to TSI Outages
I am in Toronto, Gerard and Woodbine area, still do not have Internet, is this related to issues at Comstock POI?
snipes1
join:2005-08-21
Etobicoke, ON

snipes1 to TSI Outages

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to TSI Outages
Out again on former Scarlett POI. Started about 20 minutes ago...
Teknohe
join:2010-08-06
Etobicoke, ON

Teknohe to TSI Outages

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Completely down on Scarlett. I'd call it in, but your support line isn't working either. What a Shit show.
hoek53
join:2005-02-15
Nepean, ON

hoek53 to meglin1

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to meglin1
ottawa, barrhaven
new connections now working. i'd say routing is being updated and will just take time for it to get around

Newfie
join:2001-05-08
Toronto, ON

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Scarlett POI here as well. Went to shit right in the middle of doing a major update on a client's webpage. Luckily I have my landlord's trusty Rogers to fall back on.

soundscape
join:2012-10-21
Waterloo, ON

soundscape to hoek53

Member

to hoek53
said by hoek53:

ottawa, barrhaven
new connections now working. i'd say routing is being updated and will just take time for it to get around

Ottawa, Richmond POI
Was down for about 5 minutes. Agreed, most likely routing issues.

Fed Up
join:2007-02-19
m4m2v

Fed Up to TSI Outages

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to TSI Outages
So what happened with the tektalk issue from the previous outage report.

"We are also experiencing issues with our TekTalk VOIP service. This issue is also currently being investigated."

Was this resolved or is it still being worked on? If you're going to update, you may want to make sure you cover all the previous issues.
AC77
join:2013-08-23
Mississauga, ON

AC77 to Jake

Member

to Jake
Have you tried a free dns provider like opendns?

Just add their two IP addresses to your router and that will avoid the teksavvy DBS problem.

If you can't look them up here they are
208.67.222.222
208.67.220.220

I typically use these anyway as the resolution seems faster
tecsys3
join:2009-05-20
Scarborough, ON

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I'm having what seems to be routing issues too, but changing DNS didn't help at all.
amjsolstice
join:2011-02-23
Kitchener, ON

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Kitchener - Still having issues with websites occasionally not loading, also, TekTalk phone is not working.

If this continues much longer I may have to go back to another company, higher price be damned.
hoek53
join:2005-02-15
Nepean, ON

hoek53 to AC77

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to AC77
said by AC77:

Have you tried a free dns provider like opendns?

Just add their two IP addresses to your router and that will avoid the teksavvy DBS problem.

If you can't look them up here they are
208.67.222.222
208.67.220.220

I typically use these anyway as the resolution seems faster

yea used them before then switched to 8.8.8.8
not sure a diff DNS would have helped earlier though... but i am certainly not a network guy
redjeko
Premium Member
join:2011-10-28
Richmond Hill, ON

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I work from home and Tethering has saved my ass a few times when things like this happen (at least once a month).