Ah ok. I was wondering because I was receiving the same error message in my modem log and also had no internet connectivity. However in my case my modem reported:
Cable signal: Ready Tuning: Complete Ranging: Complete Data Service: Connecting... Connecting: In progress.... (Step 3 of 5) Configuring: Registering:
Current State: IPv4 in progress Highest State Obtained: Connected (DHCP)
So probably a different issue.
After about a day offline my connection just "magically" came back, not sure if anything was fixed on TSI's end. Although they are still looking into some poor signal issues...
Dude. I feel like shit man. I'm working every angle possible in the background. But the net result is that between you and me there's a great big road block. We have been given zero details. Officially, its the weather.
Thank you for this honesty. Up until now it felt like Teksavvy was turning into a large corporation that didn't want to admit problems. Up until now it didn't seem like any attempts were being made to fix the problem but from your frustration in your post that is obviously wrong.
Can I make a suggestion and add to your outage reports a brief description of what Teksavvy is doing to fix the problem? ie "Rogers has been notified multiple times but thus far has not responded".
Just an idea anyways.
Please also consider that the DHCP issues are occurring on more than just the two POIs listed.
nuggie, your online light is probably blinking? I think your problem is related to a different type of DHCP issue called HFC IP Exhaustion.
Here's what I've written before about that problem:
quote:The third type is when you get online light blinking, or on DCM425 three lights blinking. This seems to be caused by HFC IP exhaustion. Rogers has inexplicably set a limit on the number of TPIA modems that can come online on any given CMTS (or in any neighbourhood anyway, the back end architecture isn't that clear). The tell tale symptom is a modem that syncs fine until it is provisioned, and then suddenly can't go online. This one is almost impossible to explain to any tech support at Teksavvy or Rogers. At this point I simply swap the modem, and that seems to fix the problem (or else a few days later the problem gets fixed anyway, and meanwhile swapping the modem makes the customer and I feel like something is happening, I honestly don't know which).
nuggie, your online light is probably blinking? I think your problem is related to a different type of DHCP issue called HFC IP Exhaustion.
Thanks Teddy Boom. Yes, my online light was blinking constantly when this problem occurred. After a couple minutes the modem would appear to reboot itself and start the process again, only to get stuck in the same place.
I guess either Rogers adjusted the limit on my CMTS, or I was lucky enough to come in under the limit during a brief window and some other poor soul has inherited the problem I was experiencing.
Good to know in case the problem comes back! Thx again.
The main problem Zspeed, is that the BASE cost of the line from Bell etc. is the same for a 640/640 FTTN vs a 7168/800 or 10240/800 FTTN. if they offered a slow link. It would have to be for 24.99 don't think it's possible to go any lower in price, with how much the tariff for the line costs.
I am well aware that all TPIAs are subject to baseline tariffs approved by the CRTC (»crtc.gc.ca/8740/eng/2013 ··· 0_13.htm). However, the option of an offer with already bundled redundancy package could be a neat thing that 'common mortals' may not have thought of. I'm not saying it going to be a huge success, but for those who complain about how critical their internet connection is, it might help. The advantage is that the big carrier do not tend to soak in both DSL and cable technologies. Hell, I was never able to saturate my 6Mb adsl link (that is, to use it at max for 24/7), when I had it. People overestimate their use and simply go for the highest 'affordable' speed option, but maybe, just maybe, what they want is not speed but reliability.
Moreover, it has been extensively studied by many groups and well known by marketeers that customers does not really know how to define what they really want and in what priority. A real nice summary of that phenomenon can be seen at
Lastly the idea of pooling neighboring users has some very interesting and quirky potential, though would only be workable in high density population area such as metropolis' (Montreal, Toronto, Vancouver, etc.) and wherever there is an agglomeration of condominium and apartment buildings. By using router based wireless bridging, through a segregated virtual lan over vpn, it might be possible. Managing such a layout could be a pain. But one could distribute /30 or /29 static subnets to be assigned to those distinct vlans and still be able to account who is using what amount of bandwidth. Anyways, I still need to think this thoroughly as there is a lot of holes and potential for different kind of abuse I need to iron out. But, overall, there are no technological barrier as to making this feasible.
I would certainly appreciate input from others on potential problems if they see any.
I guess either Rogers adjusted the limit on my CMTS, or I was lucky enough to come in under the limit during a brief window and some other poor soul has inherited the problem I was experiencing.
It could also be that the equipment was just completely offline for everybody for a certain time... Anyway, no sweat, at least your online now
They have said that they are even in these forums but as ever due to the requirement for corporate confidentiality, they can't say anything publically without putting things further at risk.
I should receive a medal for waiting this long through the Wolfedale POI outage. I however can't wait it out much longer. Been offline at home since August 21st. Coincidentally enough, my bill cycle ends on the 21st so I was charged up till that date. I expect not to be automatically billed from that point on until I get back online and if I do, credits should be in order.
Just took a look at our internal report for known outages and Kitchener is not listed in there. Can you post in the direct forum -> »/fo ··· avdirect so that we can troubleshoot the issue with you?
Can you PM me your account information and I will set a callback to have someone call you and troubleshoot with you. Please give me your preferred contact number and best time to call you and I'll get that setup for you.
Fingers crossed too, I keep checking for an update from the master ticket we have open with our Vendor on that one. Will update as soon as we have something.
It's what you have to do for Rogers servers to "forget" the MAC address associated with your router/computer. Once it does that, you may be able to receive an IP.
Been offline since Aug21. 30 mins is nothing. I'll get my sister to drop by my place right now and unplug my modem. I'll give anything a shot at this point. Thanks.