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[HN9000] Technical Support

I have a story for you guys. I feel like you'll laugh. So, my HughesNet has been awful this year. Finally, this week it's been the worst yet. Today it went out for hours. We called support, and heard screaming and yelling, as though they were having a party! The man kept saying, "I can't hear you." Even though all the noise was on his end. I told him I couldn't hear him. And he said, "Oh, it's happy hour here." They decided they needed to send a technician. Hooray. I asked to speak to a supervisor so I could ask what the heck happy hour was and what was going on. This guy had the nerve to ask, "Why do you need to speak to my supervisor?" I told him I wanted to and he started sucking up to me and connected me. According to the supervisor, happy hour is "When we congratulate our workers for a good week. Some of them get really happy and hyper." I told them I thought they were getting drunk, which it sounded like they were. They told me they would call back in 1-2 days, and when they hung up, five minutes later my HughesNet works like it did the first day I got it. They had their information wrong because they told me a technician has not been here since they installed my system. Bull. I've had to have one here because my Internet was out for a month. I can't speak for other companies, but they have to be more professional then this. I have a feeling my HN9000 is about to be hitting the bricks.

Hahahaha. How freakin' ludicrous can a company get?!

I think that is the best one I have ever heard.

Thanks for the laugh.

Was this the offshore support?

Yeah, if it was the off shore support, next time tell them you are in the middle of butchering a cow.

Sounds as if the Joy from the land of Curry is a counterpoint to the constant "I'm So Sorry..." that pours forth from Germantown.

Way back when a few years ago as the India call centers were at their peak of "look at all this money that North Americas corporations give us", there was a few news articles on how the centers became a place to hook up with like minded people of the opposite sex.

The major problem with any call center is where the whole 'call support' is just read the solution list on the computer monitor and speak the particular line that seems to match the customers complain. That system costs a company a shitload of money due to the script reader not having a clue about what they are supporting and lets end the call within 10 minutes to keep the phone queue moving.

And the big board on the wall of the call centers shows quotas were met for the week, so time for celebrations!!!!
Quotas may not be any thing to do with actually solving the customers problems, but quota were met.

»uk.reuters.com/article/2006/11/1···20061113

Mon Nov 13, 2006 9:46am GMT

(Reuters) - The archbishop of Bangalore does not think the city's legions of call centre workers are going straight to hell.

But he, like many in conservative India, is worried that the young men and women working the phones at night may be engaging in unsaintly bouts of sex and drug-taking.

While Westerners may vilify India's call centre workers for stealing their jobs, conservatives at home worry the young employees -- who mostly work overnight and earn far more than earlier generations -- are helping themselves to an alien set of Western values.

"Many have told me they have spiritual problems," said Bernard Moras, the most senior Catholic in a city of more than half a million Christians.

"Girls will come to me saying, 'I have been friends with a boy, I have misbehaved, I feel perturbed in heart and mind'," he delicately added.

The Indian media has helped fuel the call centres' "Sodom and Gomorrah" reputation with stories of used condoms blocking call centre toilet drains and drug taking during night-shifts.

It suggests this behaviour is the inevitable consequence of young people working the night-shift to deal with customers in the West, even if it's to discuss staid topics such as the customer's mortgage repayment or why the printer won't print.

Call centres have been a powerful catalyst for a blossoming youth culture in India by giving large numbers of young Indians the financial means to live away from the disapproving glares of their elders and to enjoy cafes, malls and bars that did not exist a generation ago.

Their paypackets of up to 20,000 rupees a month are ten times higher than the national average monthly salary.

more at link......
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Did you make a note of when "Happy Hour" occurs at HughesNet technical support? I have a problem with an ungrounded Gen4 system, and I'd like to listen in on their parties.

If I reccall correctly, it was between 4-5 PM on Friday.

Thanks for the laugh! I had to call a couple of months ago. I could hear the woman's children in the background. Apparently they are able to work from home.