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youneedhelp

@bell.ca

[Outages] tek you made cbc ottawa with your outages

check the live blog

»www.cbc.ca/ottawa/

it can only get better i suppose

kanatamike

join:2013-07-19
Kanata, ON
kudos:1
How about a direct link to the story? That link you provided just goes to the CBC Ottawa page and the story isn't there.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
it made it to a tweet blog with a promise of a story tomorrow.

Of course someone says "I thought they were just Rogers resellers"

kanatamike

join:2013-07-19
Kanata, ON
kudos:1
Yeah, just found it on Andrew Foote's twitter. Well Marc, here's your chance to bash the crap out of Rogers in the media. And explain how independent ISPs actually work.

mikee

join:2012-12-21
Gloucester, ON
kudos:1
reply to youneedhelp
Hopefully something can be done about this mess now..... doubt it though. :|


rogersmogers

@start.ca
reply to kanatamike
said by kanatamike:

Yeah, just found it on Andrew Foote's twitter. Well Marc, here's your chance to bash the crap out of Rogers in the media. And explain how independent ISPs actually work.

He can't. Marc has a business relationship/contract or whatever you want to call it with Rogers. He can't even say there name publicly I bet.

Hence why they call it Rcable


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
said by rogersmogers :

said by kanatamike:

Yeah, just found it on Andrew Foote's twitter. Well Marc, here's your chance to bash the crap out of Rogers in the media. And explain how independent ISPs actually work.

He can't. Marc has a business relationship/contract or whatever you want to call it with Rogers. He can't even say there name publicly I bet.

Hence why they call it Rcable

I believe that when it's something to do with the actual service such as upgrade, downtime (planed & unplanned) and outages they're allowed to publically say Rogers.
--
Opinions expressed are my own, and may or may not reflect those of my employers or any other BCE company or division.


rodjames
Premium
join:2010-06-19
Gloucester, ON
reply to youneedhelp
They've been calling it "The Red Network" as of late.

34764170

join:2007-09-06
Etobicoke, ON
said by rodjames:

They've been calling it "The Red Network" as of late.

I have only ever seen Start use that name.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
said by 34764170:

said by rodjames:

They've been calling it "The Red Network" as of late.

I have only ever seen Start use that name.

Here on TekSavvy we tend to use a small letter before "Cable" to represent each incumbent... cCable, rCable, vCable, etc... Just occassionally they'll say Red, or Blue or whatever, in general practice we've been using rCable for Rogers area's.

Even myself a customer has been adopting that though I'd much rather call them Robbers, but for the time being I'm content to follow the TPIA industry practices. And as a customer I really don't have to.
--

!- From the mind located in the shadows of infinity -!
Nine.Zero.Burp.Nine.Six
Twitter = @TwiztedZero
Chat = irc.teksavvy.ca

ftp1020

join:2007-01-30
Canada
Reviews:
·TekSavvy DSL
reply to rodjames
said by rodjames:

They've been calling it "The Red Network" as of late.

Probably a reference to Game of Thrones' "Red Wedding". In this version, Rogers gets to be the Freys, and those in their territory get to be the Starks.


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to kanatamike
said by kanatamike:

Yeah, just found it on Andrew Foote's twitter. Well Marc, here's your chance to bash the crap out of Rogers in the media. And explain how independent ISPs actually work.

Even if TSI could, it would just be in bad taste to do so. Remember, Rogers is the one feeding them access to potential millions of homes to server internet access too. Bad mouthing said company would be suicide.

f7

join:2013-07-29
reply to youneedhelp
Heard it this morning...Marc's reply was lame....still have not address the issue..

kanatamike

join:2013-07-19
Kanata, ON
kudos:1
Is this available online to listen to? Haven't been able to find it.

redrain85

join:2002-06-27
Canada
There's a story about this now on the CBC site, but no audio version as far as I can tell.

»www.cbc.ca/news/canada/ottawa/st···ion.html


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile

1 recommendation

Certainly not a "lame" reply, but Marc's not in a position where he can say the incumbent is screwing them! But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!

redrain85

join:2002-06-27
Canada
reply to youneedhelp
Unless the CBC follows up on this further, I don't see what difference this particular story will make. It's just a minor news item, a footnote on the CBC Ottawa site. It needs more exposure.

If Marketplace went after Rogers for comment, on the other hand . . .


Hmm

@videotron.ca
reply to sbrook
said by sbrook:

Certainly not a "lame" reply, but Marc's not in a position where he can say the incumbent is screwing them! But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!

The CBC article makes it sound as if this is not an issue on Rogers side at all.

I'll give it a second read later on, but in all honesty it appears to be a TSI problem with what the CBC states. Not Rogers.

highwire

join:2013-08-27
Nepean, ON
reply to redrain85
said by redrain85:

There's a story about this now on the CBC site, but no audio version as far as I can tell.

»www.cbc.ca/news/canada/ottawa/st···ion.html

I think the story is pretty superficial. I find it amusing that Rogers is called "the provider" - I guess TSI and CBC can't call out Rogers for fear of being sued for libel, but anyone who is mired in this quagmire (like I am) knows that "the provider" is Rogers.

We should submit the story to "The Consumerist", where they can file it as another "Taking It Seriously" story - were companies "take stuff seriously" but don't or can't actually fix anything.


eb

@teksavvy.com
reply to kanatamike


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to youneedhelp
They essentially are saying it's the "provider" and if anyone reading this article was dumb enough not to understand this sentence in the article

quote:
"TekSavvy said it's doing everything it can to fix the problem, but that the problem isn't on its end"
Shouldn't be on the internet. They may not be naming Rogers etc, but read between the lines.

edit: Username for Darren Prashad on DSLR is.............. i'm sure he's on here somewhere!


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to highwire
Don't forget who owns what Media conglomerates here in Canada too. Regulatory capture + Vertical integration = less choice.

Which is why you may or may not see stories like the CBC one in the other news outlets.

*Personally I don't mind the CBC so much as I find Kevin O'Leary a despicable snake they'd do better to get rid of. But thats just my opinion. He is after all just another vitriolic businessman.


darrenp

@rogers.com
reply to Tx
Wow I never thought one single tweet would turn into a news story and forum discussion lol.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
said by darrenp :

Wow I never thought one single tweet would turn into a news story and forum discussion lol.

lol like the guy who tweeted for wed delivered to his work LOL.... power of the internet sometimes. What did you tweet? i may have missed it in the article as i skimmed it since i'm working atm

bbiab

join:2004-05-26
reply to youneedhelp
Reading the story, the good part is at least everybody on this site knows who to blame.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to darrenp
said by darrenp :

Wow I never thought one single tweet would turn into a news story and forum discussion lol.

Twitter can be a useful tool to get words and pictures out, Streisand Effect does happen. But again its just another tool for your box.

Not everyone is into the twitter thingy. I personally like it myself after being a holdout for the first six years. Been using Tweetdeck & Tweetz sidebar for about a year now. I rather enjoy it from time to time. Its a fun way to vent occassionally, keep up with news, hardware releases, broadband issues, CRTC issues, software releases and development projects, & trends, and follow discussions like during a particular favorite tv show or movie release among other things.
--

!- From the mind located in the shadows of infinity -!
Nine.Zero.Burp.Nine.Six
Twitter = @TwiztedZero
Chat = irc.teksavvy.ca


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
reply to youneedhelp
Well i see resa1983 comment on CBC. Good to see someone at least explained it in the comments

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
said by Tx:

Well i see resa1983 comment on CBC. Good to see someone at least explained it in the comments

:)
--
Battle.net Tech Support MVP


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..

1 edit
reply to sbrook
said by sbrook:

But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!

You're assuming that Teksavvy's assertion of being "100% functional on our side" is 100%... accurate. What if it was only, say, 98% accurate.

Just saying.

Mike
--
I've picked on Cogeco long enough. Who's next? Any volunteers?


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
Well, let's put it this way dillyhammer ... the experience that I've had with Rogers as a Rogers customer makes me not trust Rogers one iota. Therefore TSI's claim even at 98% accurate would still give me more faith that they (TSI) are less likely to carry the burden of fault.