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one20inna55
Premium
join:2008-01-05
Athens, TX

How to interpret this Event Report from CenturyLink?

I received the following Event Report from CenturyLink. It has since been resolved. As far as I can tell it never affected me. I'm just curious if there is a way to determine which card/port my service comes from?

quote:
Outage Ticket Number: 14073803
Entity: CTL-BBSG
Event Start Date/Time: 2013/08/30 17:25 CENTRAL
Event ETR Date/Time: 2013/08/31 12:00 CENTRAL
Event End Date/Time: Not Provided
Outage Description: Card 13 ports 9-16 no surf, a technician has been dispatched to investigate.
Facility/Services Impacted: DSL
Locations Impacted: ATHENS, TX

ArizonaSteve

join:2004-01-31
Apache Junction, AZ
I never heard of them sending any reports to customers before. Where did you get that report?


one20inna55
Premium
join:2008-01-05
Athens, TX
CenturyLink Event Reporting Information Console (ERIC). Just sign up and you'll get reports that sometimes have relevance.
»www.centurylinkservices.net/events/eric.php


Boss302_1970

join:2009-12-11
thanks for that link!


one20inna55
Premium
join:2008-01-05
Athens, TX
reply to one20inna55
I've just never seen them be so specific as to the issue, "Card 13 ports 9-16 no surf". As a result, I'd like to know, in the future, if they go to such detail, if it will affect me.

The follow-up report said:

quote:
Outage Ticket Number: 14073803
Entity: CTL-BBSG
Event Start Date/Time: 2013/08/30 17:25 CENTRAL
Event ETR Date/Time: 2013/08/31 12:00 CENTRAL
Event End Date/Time: 2013/08/30 18:49 CENTRAL
Outage Description: CenturyLink technicians have replaced a faulty card in the listed market and all customers should be back in service at this time.
Facility/Services Impacted: DSL
Locations Impacted: ATHENS, TX