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redrain85

join:2002-06-27
Canada
reply to kanatamike

Re: [Outages] tek you made cbc ottawa with your outages

There's a story about this now on the CBC site, but no audio version as far as I can tell.

»www.cbc.ca/news/canada/ottawa/st···ion.html



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12
Reviews:
·WIND Mobile
·TekSavvy Cable

1 recommendation

Certainly not a "lame" reply, but Marc's not in a position where he can say the incumbent is screwing them! But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!



Hmm

@videotron.ca

said by sbrook:

Certainly not a "lame" reply, but Marc's not in a position where he can say the incumbent is screwing them! But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!

The CBC article makes it sound as if this is not an issue on Rogers side at all.

I'll give it a second read later on, but in all honesty it appears to be a TSI problem with what the CBC states. Not Rogers.

highwire

join:2013-08-27
Nepean, ON
reply to redrain85

said by redrain85:

There's a story about this now on the CBC site, but no audio version as far as I can tell.

»www.cbc.ca/news/canada/ottawa/st···ion.html

I think the story is pretty superficial. I find it amusing that Rogers is called "the provider" - I guess TSI and CBC can't call out Rogers for fear of being sued for libel, but anyone who is mired in this quagmire (like I am) knows that "the provider" is Rogers.

We should submit the story to "The Consumerist", where they can file it as another "Taking It Seriously" story - were companies "take stuff seriously" but don't or can't actually fix anything.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

Don't forget who owns what Media conglomerates here in Canada too. Regulatory capture + Vertical integration = less choice.

Which is why you may or may not see stories like the CBC one in the other news outlets.

*Personally I don't mind the CBC so much as I find Kevin O'Leary a despicable snake they'd do better to get rid of. But thats just my opinion. He is after all just another vitriolic businessman.



dillyhammer
START me up
Premium,MVM
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·Start Communicat..

1 edit
reply to sbrook

said by sbrook:

But if you read the balance of the story where Prashad says he got service from Rogers on the same cable within 2 days, and TekSavvy says their equipment is functional, is very telling that big Red is definitely messing TekSavvy's customers around!

You're assuming that Teksavvy's assertion of being "100% functional on our side" is 100%... accurate. What if it was only, say, 98% accurate.

Just saying.

Mike
--
I've picked on Cogeco long enough. Who's next? Any volunteers?


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12
Reviews:
·WIND Mobile
·TekSavvy Cable

Well, let's put it this way dillyhammer ... the experience that I've had with Rogers as a Rogers customer makes me not trust Rogers one iota. Therefore TSI's claim even at 98% accurate would still give me more faith that they (TSI) are less likely to carry the burden of fault.



Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

Unfortunately, since these issues are not a customers fault most of the time, TSI Customers cannot call up Rogers, so the fault still lands on TSI no matter what.

Problem is, people are so busy trying to find fault when it's the businesses that should be doing the behind the scenes business and ma king sure this kinda stuff is avoided. The onus should never be on the customer and fingers just need to stop being pointed. Writing letters to MP is like me writing a letter to the PM about how much i dislike him, doesn't make one iota a difference to him.

TSI pays them, it's up to them unfortunately in the end to push the buttons and possibly piss off the carriers etc. TPIA providers can't sit around for the next 20 years saying "it's their fault". Marc knows this, he can only say sorry to customers so many times as we all know the issue, but the whose fault is it anyway reality show will be in development soon if this continues.

Rogers sucks, TSI pays them a buttload of money, they need to start voicing their opinions again via CRTC and by legal means. Forget the 16 day downtime for customers, this is costing Marc's business far more money then a few customers with half a month downtime.


MaynardKrebs
Premium
join:2009-06-17
kudos:4

TSI ought to strike a deal with their own bank (let's just say it's Royal Bank) to offer internet access to Royal Bank customers. Then when Rogers fucks with Royal Bank customers who are buying their internet access via TSI, Rogers is picking a fight with Royal Bank too.