 KaylaITFTTB
Premium Member
join:2012-07-26
Calgary, AB |
KaylaIT
Premium Member
2013-Sep-1 1:15 pm
[DSL] PPP Authentication issues in CalgaryHi
Is anyone else having problems with PPP authentication in the West? |
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atka
Member
2013-Sep-1 1:19 pm
Yes I get PPP server not found in Leduc. Haven't heard any response from Teksavvy about this either. |
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KaylaITFTTB
Premium Member
join:2012-07-26
Calgary, AB |
KaylaIT
Premium Member
2013-Sep-1 1:20 pm
Does it say remote peer not responding?
I did try calling but waited on hold for over an hour with no option for callback, had to hang up or I would risk using up all my cell minutes. |
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atka
Member
2013-Sep-1 1:40 pm
My message is PPP server not found probably same error different system. |
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to KaylaIT
No issues here in Taradale(NE Calgary). If it matters I'm on the 25/2 Unlimited profile. |
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KaylaITFTTB
Premium Member
join:2012-07-26
Calgary, AB |
KaylaIT
Premium Member
2013-Sep-1 1:54 pm
I suspect it is because you are already authenticated. If you reboot your modem it would go down. |
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You're probably right. No plan to reboot now, specially knowing I may not get back online. |
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luangm
join:2012-04-03
Calgary, AB |
to KaylaIT
Got the same issue DT Calgary, stupidly rebooted modem then cannot connect.
Anybody knows when it will be back on? |
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to KaylaIT
yah was working fine till I rebooted router. |
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 TSI Andre
Premium Member
join:2008-06-03
Chatham, ON |
to KaylaIT
Hey guys,
If your out west, we checked and it doesn't seem to be on our end so if you could call in or post in the direct, we can open a ticket.
TSI Andre |
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KaylaITFTTB
Premium Member
join:2012-07-26
Calgary, AB |
KaylaIT
Premium Member
2013-Sep-1 2:38 pm
Already have. |
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to TSI Andre
Already did also; there seems to be more people same problem out west. Do PPP sessions time out? that well be an issue when it happens. |
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TSI Andre
Premium Member
join:2008-06-03
Chatham, ON |
to KaylaIT
Thanks guys! We have NOC double-checking again to play it safe. |
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to atka
I'm not a 100% sure if the sessions time out or not.
I checked the logs on my pfsense firewall which handles the pppoe login/handshake and the last entry is from the 22nd and then before that the 14th. Both those dates correspond to firewall reboots. So I don't think they expire or if they do it's a long time period before they do.
Please correct me if I'm wrong. |
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to KaylaIT
after 2 hours on the phone hold plus "teksupport" finally hung up. Now I'm getting authentication failed even with the test@test test login. side note you really need better phone support reboot reboot reboot. .... |
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 RizzleQCunningham's Law Enthusiast
Premium Member
join:2006-01-12
Windsor, ON |
RizzleQ
Premium Member
2013-Sep-1 4:22 pm
If you're in Calgary then test@test isn't a valid troubleshooting step because that's a Bell login. |
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to TSI Andre
I'm curious as to why all the threads made by RandalIT and atka in the Direct forum have not been answered by anyone at TekSavvy but yet other users threads have been answered? |
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RizzleQCunningham's Law Enthusiast
Premium Member
join:2006-01-12
Windsor, ON |
RizzleQ
Premium Member
2013-Sep-1 4:47 pm
Looks like they were pushed to the second page. May have been overlooked? |
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KaylaITFTTB
Premium Member
join:2012-07-26
Calgary, AB |
KaylaIT
Premium Member
2013-Sep-1 6:58 pm
Do we have any update on this? From my troubleshooting I suspect the issue is on Telus' side. |
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| KaylaIT |
KaylaIT
Premium Member
2013-Sep-1 7:43 pm
looks like PPP authenication is working again. Came up about 15 mins ago. |
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luangm
join:2012-04-03
Calgary, AB |
to KaylaIT
Me 2, Happy to report internet came back. |
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to KaylaIT
How stupid of me to reboot my modem again today. PPP down again. |
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to KaylaIT
Did anyone get a reason from TekSavvy in the Direct forum why this is happening? |
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to KaylaIT
I've just posted to the Direct forum. Spent about 30 minutes waiting on the phone this morning, then got frustrated and hung up. Same as everyone here, it looks like, I had nothing yesterday, then things straightened out in the evening, and then nothing today. |
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 CartelIntel inside Your sensitive data outside
Premium Member
join:2006-09-13
Chilliwack, BC |
to KaylaIT
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