said by Vix:
you are closely approaching the 20GB data usage allowance on your 20GB Millenicom account. Your usage is 7.60GB as of 9/9/2013...The usage cycle resets on the 1st of each month, please keep internet activity to a minimum until then.
I agree; this is absurd. You are less than one-half through your month's allotment. To be precise, you have used 38% of your data allotment, less than half. If you go over 20 gigs, they have every right to complain; until then, it's none of their business.
Of course, they could be figuring it differently. The cycle starts on the 1st; their records reflect your usage through the 9th, nine days of usage. That means that you've downloaded/uploaded an average of .84 gigs a day. If you continue that rate of usage throughout the rest of the monthly cycle, your final figure will be
25.33 gigs, which is obviously more than your 20 gig cap. I suspect it's on that basis that you got this note. Of course, it would never actually have happened because you would have switched to your second stick/account before going over the 20 gig limit. But they don't know that. I suspect what they've instituted is an extrapolation system which triggers warning emails.
However the phrase "keep internet activity to a minimum" is outrageous. It's none of their damn business what sort of internet activity you're doing as long as it doesn't go over 20 gigs in the month.
It actually might be a hopeful sign, that they're trying to warn people before they go over so they don't have to cut customers on the one hand or charge them overages on the other. Note Millenicom's terms of service in this regard, posted at »millenicom.com/terms/
"Millenicom reserves the right to suspend an account if the subscriber goes over their usage cap regardless of the remaining days left in the billing cycle. Service will resume at the beginning of the new month. Repeated high usage will result in account termination."
So this could be their way of trying to avoid either suspending accounts or terminating accounts. If you call to complain, for example, about the phrase "keep internet activity to a minimum," they will probably come back at you with something like "we're doing this to make you aware of the situation and to give you a chance to protect your account."
One way to fix this might be for them to modify their system for those people like you with multiple accounts. In your case, your data cap is effectively 40 gigs instead of 20 gigs because of the two accounts. So if you're heading for a month with 25.33 gigs of use, that's clearly not a problem. They should recalculate the definition of problem daily usage in your case from .67 gigs daily to 1.33 gigs daily.
Also it might help if they were more specific than just telling you to keep "activity to a minimum." Say, by the ninth day you had used up 38% of your 40 gig allotment. In that case, you had 24.8 gigs left and 21 days left of the month's cycle, this being September. In order not to go over that 24.8 gig allotment, you need to have an average daily use of no more than 1.18 gigs a day. So the message should have read "keep daily internet activity at or under 1.18 gigs a day." If they would make those two changes, then I think the message could arguably be more helpful than harassing.
Now let's suppose you did that; let's suppose that at some point it became apparent that at your current rate of usage you would not exceed your data cap, that you had corrected the temporary overuse problem. At that point, it would be neat if they were to send you a followup email congratulating you for having corrected the overuse problem, and informing you that you no longer had to limit your usage to less than normal usage.
It might also have been nice for them to send everyone a preparatory email at the start of the month informing subscribers that they were instituting this system. That way, when the first warning emails were sent out, it wouldn't have come as such a rude shock, and wouldn't have come across as somewhat uncalled-for and high-handed.
said by Vix:
Is this the new face of Millenicom?
Well, I suspect yes and no. I can say that as a Millenicom user for about a year, on their BYOD Sprint plan, I never received any message like this at all, ever. The only time I did go over I realized it before they did and I immediately called them about it so they would hear it from me first, figuring they might go easier on me if I didn't try to hide it. I was right; they didn't do a thing to my connection, and just told me it was a one-time thing in my history and they weren't worried as long as it wasn't a habit.
However my theory is that this may be a reaction on Millenicom's part to pressure from Verizon Wireless. In other words, this isn't happening due to some policy changes at Millenicom; this is due to some policy changes at Verizon Wireless which Millenicom is reflecting.
It will be interesting to see whether any Millenicom subscribers on one of the Sprint plans also get an email like this.