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[BC] Ping speed getting bad

Ping is averaging 25ms and worse. Can't game worth a damn with those stats, and yes it was different at install with a 10ms ping. It does affect ability to respond in time.

Please don't say that's good enough. That is why I left shaw. I was sold on a 3-10ms ping. I asked the tech at install if I would get throttled after impressive initial stats and he said no. Guess what, after a few weeks of good stats the ping has consistently gotten worse and stayed that way. I can't remember when I got under 20ms.

Download speed stats static for general browsing, etc but I am starting to regret my move to Telus.

You have a case of placebo effect

You were sold on the ping? So where exactly does it say in Telus' advertising that there is any guarantee for latency? No ISP can guarantee latency, even Shaw.

Latency, as stated dozens of times before here, will vary greatly for many reasons including where you are connecting to, your hardware (router, PC, wifi, etc), your location on earth, and the quality of the signal reaching your house. Anything 10ms will likely be in the same town as you.

And lastly, yes 25ms is fine.

I'd be ecstatic with 25ms pings. My pings have always been 75 to 90ms, since 2001.

@seriosbrad no idea what you are talking about, not helpful

@nss_tech yes, I was...that and a consistent throughput, they work together. Why are you making excuses for ISP's? As I stated I had consistent rates, then it went down, or up in this case. I insisted on a new drop to the house when they installed. The line is dedicated for data and there has been no hardware change on my end and my location on earth has not changed. I understand the issues.

And lastly, no 25ms is not fine. I won't accept less and let the ISP's off the hook and neither should you, IMHO.

@jed I'm not ecstatic. They gave me great then throttled it back to mediocre.

Because I do online gaming and I also do video calls I switched from Shaw to Telus after inquiring about the latency and I was told repeatedly that I could easily expect much lower latency than what I was getting with Shaw. For the first 2 weeks it was fine then it started to degrade and has never been good since. It's the latency spikes that are the worst. I have been through 4 routers and 2 PVR's, online gaming is a bust and there is no point in making video calls. Since the time I signed up I have talked to at 3 Telus Technicians and was that the reduced latency they tell people they will get over there competitors is just sales and will never happen.

Bingo!

well im curious what your using to gauge your pings as it doesnt make sense a telus line would randomly give you longer response times (unless the INP was magically turned up), it could be whatever your pinging who had the response time changed, a few months back the lynwood pingtest.net server was giving me horrible ping times , but everything else was normal so i knew it was just that server, but i was on telus for about 10 years before shaw and i cant remember having my ping change (tho im sure it did change with the switch from adsl to vdsl)

all i have to say is makesure the source ur testing is consistent and make sure ur ping is changing to everywhere not just 1 server, doesnt make logical sense to me why your ping would randomly increase, but if it did, i wouldnt be to happy about that
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

Could this also have to do with peering? I know that my ping times to Chicago is lower than if I test to Seattle.

@Connor M...Tx, I do use speedtest.net but did not consider the different servers though I will check that going forward. I do stay logged in and try multiple tests through each day to review my history. Read on though....

@zaal...see above, Tx

UPDATE:
I had hoped a Telus tech would intervene here and investigate but that didn't happen.

I finally took the plunge and called Telus. The phillipines tech clearly did not understand the information he was reading back from his script. I asked to escalate and got his supervisor who told me another tech would just tell me what they told me. Basically be happy with what I got....

I persevered and got escalated to a domestic tech who knew what he was talking about. It still took a while to convince him I had done due diligence and this warranted some investigation.

He explained the profile on my service could change with conditions over time and he would talk to the network guys about it but there might be trade offs with speed. I was okay with that.

After 1 1/2 hours on the phone I was getting consistent 15ms pings with little to no penalty in throughput. Just before I started this post I got a 5ms ping with 47.45 D/L & 11.04 U/L.

I didn't settle but I did my homework before asking for more help. Time will tell how well this sticks.

@Jed after this long you may have tried everything, but I'd start with getting them to replace everything from the drop at the street to your modem, the modem, and some serious trouble shooting on your side of the modem including all Gigabit & N hardware with Cat 5e or 6 cabling. I run multiple switches, chained, with up to 50ft Cat 6 cable to the last switch. Speeds with the same laptop are the same at the modem as they are at the last switch. Good luck!

im happy for you that you could get this done, maybe its only doable with higher speed plans cause i havnt been able to get it done, a while back i called and asked to talk to a manager or someone of higher level and i believe i was tranfered to the calgary office, i explained to the guy i was speaking to i would like to improve my ping times, i asked him if he knew the difference between fastpath and interleaving profiles, he said no, so i began to explain, then he started saying telus didnt do that, and after a little bit he started to catch on what i was talking about, then he basically randomly decided to say he knew what i was talking about, and he said telus called it INP, at the time of me calling i wasnt aware of that term so i believe i said, could u explain to me what inp does or what it will do( just to confirm it was actually the same thing i was talking about, and to confirm he actually knew what he was saying), and he said something like no, and i was like? so ur telling me you understand what im talking about and u guys have another name for it, but u cant explain it to me, and he was like no, i asked if i would be able to get it and he just said no it couldnt change, then i basically said, why do u say u understand this, u acknowledge the fact its a setting and that it should affect ping, but i cant have it? and hes like no

i think the most anoying part was trying to explain fastpath/ intereaving for 5-10 minutes only to have him randomly basically say, ya i know what ur talking about but we use another name, it was almost like he was trying to hide the fact he knew about it, untill he had no choice but to answer me without making himself sound dumb.

edit: i actually found the thread i made right after this had happened when my memory was hot, this explaination is much better
"Asked him if he knew what fastpath or interleaved was, he said no. so i began to explain and while explaining i mentioned it could also be called a noise profile, then in the middle of explaining he stops me and hes like wait, did u get this info off of a forum from some guy who claims he's a telus tech, i was like no this info is fact and its even on Wikipedia on the adsl page, hes then like, "o you dont need to teach me i know what it is" then im like " o thats funny you know what it is but you didnt stop me to mention when you realized you knew what i was talking about, could u plz tell me what u know about interleaving and fastpath, he was then like, " no, its pointless" i was like "what, why, and i asked him to explain again" he said it was pointless and why did i want to know, i said because it seemed like he wasnt being very honest with me, he then like freaked out and refused to help me and said i was rude for doubting him"

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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

I've said this before...some techs collect a pay cheque, some enjoy the tech...that's really the difference between success and frustration.

BTW...just noticed you are on shaw...I have a review on here of Telus. I found shaw totally unreliable.

i was on telus for about 10 years and tried everythign to lower my ping and increase my upload for about 2 years on telus with no luck so i was forced to switch to shaw, and im happily enjoying 100 down /5 up (98/4.9 all day every day), i only have 2 problems with shaw , upload/download ratio, and the price /price increases, i was happy with bb100 for 85 (5$ more then telus 50/10) but now its went upto 90 (just over 100 with tax), in general in my eyes shaw is a much better isp then telus tho. and it doesnt really make sense people say shaw is unreliable because if thats true the fact is your node is unreliable, and that sucks for u, but all that sais to me is that the rate that people upgrade there internet and sign up for shaw is faster then shaw can upgrade the system, its just a fact that there is demand for good internet and in most places where shaw has offered higher speeds long before telus, almost everyone is a shaw customer, thus creating this massive congestion as there is no other cable providers for them to compete with, as telus offers better services and more move to telus ,and as shaw upgrades, shaw will continue to get better and more consistent

also, were you really on shaw that long using there router/modem combo without bridging it and gettings your own router?
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

I have been on shaw since they first came out with internet on their cable. Up to the last year or so I was always content. The service became unreliable and unstable. I had varying degrees of successful trouble shooting with them and they put in a new drop, modem, etc...it was apparent the node was just too saturated and they had already put one new one in the area. I told them to do more or I was gone.

Finally I got frustrated and found out no contract was needed so got Telus in to test while I kept shaw. It was no contest.

I did explore bridging to trouble shoot the throughput and pings on shaw but in general I liked the Cisco router they provided. Prior to the combos I did have different brand routers. I like Telus's router even better for the most part, better wifi for sure.

I don't anticipate shaw ever losing the arrogant attitude of a monopoly to provide a superior service again. They have their fingers in too many pies to provide a great service in any of them.

ya, well the vast majority of telus connection can not touch my shaw(single line 50/10 and fiber 50/10) unless someone can show me a first hop time of less then 6ms on anything else, and 0 telus users can beat my download speed, so id say they still have a while to go to before even being comparable to shaw

Re: [BC] Ping speed getting bad

Well, in my area shaw couldn't get a saturated node right and I gave them a year of notice. Too bad so sad...

gw:/root # traceroute -i eth1 -I vancouver.speedtest.telus.com
Note: the -i and -I options were exchangedfor compability with LBL traceroute
Use -I for ICMP, and -i  to specify the interface name
traceroute to vancouver.speedtest.telus.com (207.102.78.141), 30 hops max, 40 byte packets  using ICMP
 1  10.31.198.1 (10.31.198.1)  5.144 ms   5.782 ms   5.678 ms
 2  173.182.212.149 (173.182.212.149)  6.566 ms   6.230 ms   5.872 ms
 3  207.102.78.141 (207.102.78.141)  6.082 ms   5.542 ms   5.821 ms

you just posting a good tracert doesnt mean much especially considering you posted saying you were on novus in a thread a bit back, you didnt claim what telus service you had or even wich isp you were using, and if you are on telus, people with single loop 50/25 and fiber ont's should have connections that look like that, but when i posted i was looking for users who arent on single loop 25/50 or fiber ont's, so im pretty sure that rules u out pfak, and im pretty sure thats a novus connection your on there, as for tornado's result, nice, but its not any better then mine considering my ping test location is 3 times the distance, your just lucky you have a server in or really close to your city, but i still have a better connection to calgary then lots of telus users in alberta, im also asuming tornado is on single 25/50 or fiber wich rules him and you out of my statement

well thats interesting your getting such nice results on the telus 15, at first i thought it was a complete joke u were on fiber and you were just being sarcastic, if you are on fiber thats cool i didnt know it was possible to get fiber on the 15 (let alone know why anyone would opt for that) but if your on adsl2+ and getting 10ms to calgary, thats pretty darn good, what do your line quality tests on this site look like tornado?
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

I'm pretty sure I'm on Fiber as it says "Telus Fiber Optic Line. Do not touch." in my basement. Here is what my setup in my basement looks like:

damn thats awesome, im so jealous, suprised why you woudlnt opt to spend $10 or $25 more a month for higher speed services, but thats your choice, you must be a bit farther from calgary then other fiber optic telus users because i have seen some pings of 0ms to calgary, crazy stuff, awesome setup tornado! if you could do a line quality test on this site (»/pingtest) i would love to see the results
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

I reside in Calgary. And actually, I've received 0ms ping multiple times on speedtest.net for Calgary and Edmonton servers.
Here's just one speedtest I did to Edmonton a while back:
»www.speedtest.net/result/2845294495.png
And I have to head out now, but when I return, I'll be sure to run the ping test on dslreports.

i have had speedtest give me 0ms many times before to, mainly on wifi(had it happen a bunch when testing my new routers speeds) and also had it happened wired once or twice, unless its consistent it is a website error im fairly sure, the line quality test i linked above should be able to tell your first hop time wich should determine if you can actually get 0ms to those speedtest servers
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

gw:/root # traceroute -i eth2 -I vancouver.speedtest.telus.com
Note: the -i and -I options were exchangedfor compability with LBL traceroute
Use -I for ICMP, and -i  to specify the interface name
traceroute to vancouver.speedtest.telus.com (207.102.78.141), 30 hops max, 40 byte packets     using ICMP
 1  64-46-15-1.quebec-gw.novuscom.net (64.46.15.1)  0.444 ms   0.419 ms   0.352 ms
 2  * * *
 3  64.69.67.66 (64.69.67.66)  0.362 ms   0.355 ms   0.345 ms
 4  10ge-xe-0-1-0.van-hc16e-dis-1.peer1.net (216.187.115.130)  0.620 ms   0.593 ms   0.614     ms
 5  204.239.129.214 (204.239.129.214)  4.639 ms   8.313 ms   8.291 ms
 6  173.182.212.147 (173.182.212.147)  1.327 ms   1.097 ms   1.195 ms
 7  207.102.78.141 (207.102.78.141)  1.440 ms   1.094 ms   1.023 ms

cool but i have to clarify since you didnt, you are on single line or loop bonded 50 because i highly doubt that is possible with loop bonding, if it is thats good tho . your novus connection looks amazing, apart from the 4ms of jitter, what speeds do u subscribe to with them? id be curious to see what your ping times to texas and or florida are with novus, aswell as learning what you are using to do your traceroutes as it looks more complicated then your standard windows CLI tracert
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Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U