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fed up 2

@teksavvy.com

[Cable] Best way to switch from Teksavvy to Start

I've finally gotten fed up enough with teksavvy and their lack of ability to provide working / usable internet. That said, I'm really worried with switching that there will be a long downtime with all the rogers delays.

Has start seen what teksavvy is where there is about 2 weeks added to every request, regardless of how simple it is?

If I didn't want any downtime, what would be the best way to switch? I've read about overlapping the services. If I did this, would I have to get another modem to use on start's network until my teksavvy is disconnected. Also if I had a temporary modem, would there not be a delay in getting the orignal modem active on start again.

Thanks for advice.

mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..
No worries about the modems. Doing a modem switch afterward means only a minute or three of downtime to unplug the deactivated modem and plug in the new one. Of course you do have to wait a day or more for Rogers to process the request, but the old modem stays active until the moment of transfer.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to fed up 2
for the simple switch all I did was give strat my 10 days I signed up on 8/3/2013 and had it turned on the 19th and I've had no issues. I changed over from rogers.


fluffybunny

@teksavvy.com
reply to fed up 2
you do realize that rogers is adding 2 weeks and not teksavvy, correct ? and start uses rogers same as teksavvy ?
youre better off switching technologies to DSL than switching from one IISP to another IISP using the same provider (rogers) or go directly to rogers who gives their own customers a higher priority anyway and cut out the IISP middleman (at least until the CRTC does something legal about IISP abuse from rogers).


fed up 2

@teksavvy.com
I do realize rogers is behind the delays. Regardless, I am thoroughly frustratd with the poor support techsavvy offers. An hour waiting on hold only to be put through a ridiculous set of tests only to be told they can't do anything and will have to wait for rogers.

At least with start, if it is exactly the same issue, I won't have to wait on hold for an hour and the tech support actually seems like they know what they are doing (unlike teksavvy). I'm not completely sure that it is a rogers issue completely as I do not see the same issues in the start forum as the teksavvy forum. I think teksavvy might be having some issues on their own side of the network ... as much as marc likes to lay the blame at rogers feet. I guess by switching I will know for sure.


fed up 2

@teksavvy.com
reply to fluffybunny
I do realize rogers is behind the delays. Regardless, I am thoroughly frustratd with the poor support techsavvy offers. An hour waiting on hold only to be put through a ridiculous set of tests only to be told they can't do anything and will have to wait for rogers.

At least with start, if it is exactly the same issue, I won't have to wait on hold for an hour and the tech support actually seems like they know what they are doing (unlike teksavvy). I'm not completely sure that it is a rogers issue completely as I do not see the same issues in the start forum as the teksavvy forum. I think teksavvy might be having some issues on their own side of the network ... as much as marc likes to lay the blame at rogers feet. I guess by switching I will know for sure.


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
reply to fluffybunny
said by fluffybunny :

you do realize that rogers is adding 2 weeks and not teksavvy, correct ? and start uses rogers same as teksavvy ?
youre better off switching technologies to DSL than switching from one IISP to another IISP using the same provider (rogers) or go directly to rogers who gives their own customers a higher priority anyway and cut out the IISP middleman (at least until the CRTC does something legal about IISP abuse from rogers).

not exactly my experience going from TSI to Start. being able to reach support and have them follow up with Rogers is the first step in getting your issues fixed.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to fed up 2
No you won't know for sure ... Rogers really seems to be playing games right now, responding reasonably to Start, but badly to TekSavvy. But then, right now heading for 300,000 customers, TekSavvy (granted not all of them are rCable) but they are becoming a significant competitor. Start on the other hand is much less a thorn in Rogers side. Conclusions?


KPaul

join:2007-02-08
Agree with this. And it bites people in the ass (customers, TSI, everyone).

I may go back to them when things settle down or the CRTC gets involved, or something lawyerish happens, but til then, better to go to a smaller IISP.