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Clowney

join:2013-09-03
Lexington, SC

Another quick question...this time about HD streams...

I just recently got upgraded to the 32/5 profile and I'm wondering why I can't get 4 HD streams. Right now I can only record two HDs and watch 1 live HD.

I'm showing 1SD/3HD (WAN) and 1SD/3HD (Ingress) in my system info.

Being able to record three HDs and watch 1 live HD would help tremendously...anyone know why I wouldn't be able to?

Thanks.


Stark
Premium
join:2013-08-27
Janesville, WI

1 edit
Same thing happened to me, just contact support they will put a order in for you and it should be upgraded within 24 hours. (Request the 0SD/4HD WAN Profile)

Clowney

join:2013-09-03
Lexington, SC
Thanks...will do that asap.

vengance01

join:2009-03-06
Encino, CA
reply to Clowney
Also sometimes you need to do a full restart of DVR and RG to get the new 4HD/0SD wan profile. (I did not as I just got the 32/5 profile)

Clowney

join:2013-09-03
Lexington, SC
I just got upgraded to the 32/5 profile as well and also did not have to do a restart...checked earlier after getting a confirmation that the change had happened and lo and behold it had. Excellent.