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Dj Eclipse

@telus.com
reply to jmck

Re: Iktel Outage - September 4, 2013

Hi all,

I have the DCM425 and was told cogent no longer allows that on the network.

chromosome, thanks for the terms of service. So I guess I can une my billing date as the termination date and send them an email.

One thing I dont like about smart is they only accept credit card pre authorized payments. I never miss a bill payment but I don't like the fact that anyone has authorization to bill me indefinitely. I have had bad experiences where I was being billed more than what was agreed upon and it was a pain in the ass to stop the car many from continuing. 411.ca was one of those companies, ut was a nightmare.

That may be a deal breaker for me and I may have to go back to teksavvy or look elsewhere.



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Chromosome

The reason there are so few posts here on Canadian Broadband is because Start now has their own forum. Go check it out. From my experience - 5 star service all the way!! Solid service, EXCELLENT customer service. See my review and see how they score here at DSLR! That should tell you something.
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Type slowwer..I can't keep up!



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Gone

said by Gone:

Let's just say that with Start the only time I've ever had my service go down is because Cogeco screwed with things, not because of an issue on Start's end.

I would mirror what Gone says. I've had three perceived outages and each time it was a Cogeco issue.
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Type slowwer..I can't keep up!


WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
reply to neko

But do they give UNLIMITED BANDWIDTH from midnight to 7am? Start does!
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Type slowwer..I can't keep up!



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Dj Eclipse

said by Anon80:

Has anyone been able to get a hold of them to cancel? I just sent a email and of course they are not answering the phone.

Start says we need to have a cancellation date form them in order to save the 50.0 connection feel

Disclaimer: I do not endorse iKtel and I have not pecuniary interest in the company, in fact, I cannot recommend them. (If you read my review, that's quite obvious)

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

As much as I'm not impressed with Alan's lack of communication and inability to manage the business side of his company, I will say that it is my professional opinion that he is getting a raw deal from the incumbent. At this point, if ANY of you are really that interested in staying with them, it's up to YOU to do something about it. That "something" is: File a personal and formal complaint with the CRTC. Don't bother to contact the incumbent, send a letter/email directly to the Chairman of the CRTC and ask them why they create rules and then refuse to enforce them consistently. That is a HUGE issue in this whole mess. All of the issues over the past few months are not only attacks on iKtel, but attacks on the TPIA industry. Any of you that were around when the DSL wholesale industry first started will remember the same things happened with many of the small startups. Bell attempted and were successful in crushing many of them quickly through the same unethical tactics.

Bottom line is this: This is not just an attack on iKtel, it's an attack on the entire TPIA industry. This incumbent is starting with the smallest company that has the smallest resources because they know they are the easiest target. Once they have fried iKtel, they will target another company...and another....and another.

Folks, this is not over, it has just started.

What are you all going to do about it? Let me guess, based on the majority track record, you'll all sit back on your ASSES and WHINE AND COMPLAIN....and that's about it. Help yourself, but if you don't get off your backsides and be proactive to provide support to your TPIA, the industry will be gone within about 2 years and we will all be back to having one company to deal with.

And that's the kind of day it's been! (Apologies to Lloyd Robertson

PS Please, don't bother to PM me and ask for more information. Yes, I'm an insider but I am not at liberty to say any more than what you have just read. Not trying to be uncooperative but if I see any PM's about this, they will be deleted without reading. And, no, I won't answer any questions here, either.
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Type slowwer..I can't keep up!


WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Dj Eclipse

DJE, I had the same issue when I started with Start because I dont' use credit cards. Having said that, if you have a cc, don't worry about it. These people are genuine and honest as the day is long. BTW, they will accept prepayment by debit card, but not ALL debit cards. They accept from "most" of the chartered banks. I had an issue because they could not accept payment from a credit union debit card. They suggested I go an purchase a "prepaid Visa card" loaded with the money I owed and said it would work online. I also didn't want to pay the huge fee for one of those stupid cards. Start let me send them a cheque. **ONE ISSUE TO WATCH OUT FOR...and they warned me up front about it...they need to have the cancellation date of your existing service and it MUST BE at least 30 days out. I had already cancelled and they received the payment 27 days before my existing service was closed. They warned that I might be w/o service for a few days AND if that happened, they may have to charge me the $50 install fee because of the incumbent's usury policies. Fortunately that did not happen and everything went exactly as planned on the switchover day. ACtually, both the incumbent and Start services were running simultaneously until noon that day. AT 12:01pm, my incumbent service died, I switched modems, it took about 15min to cycle the first time and I've never looked back! Hope this satisfies you. IF it does and you really like the answer, feel free to PM me so I can give you some info and I would not say no to you telling them I referred you. I get a bill credit for that...and you can do the same with your friends! Thanks.
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Type slowwer..I can't keep up!



Reeaally

@videotron.ca
reply to WiFi

said by WiFi:

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

Sounds like more BS from this company.

At least provide some objective evidence to this hand me down 3rd party hearsay BS.

This isn't the first time this happens. Nor is it the first time BS has been spewed here by you try to play parrot to a so called "IKTEL owner".

BS after BS.


rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac

said by Anon80:

said by WiFi:

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

Sounds like more BS from this company.

At least provide some objective evidence to this hand me down 3rd party hearsay BS.

This isn't the first time this happens. Nor is it the first time BS has been spewed here by you try to play parrot to a so called "IKTEL owner".

BS after BS.

I'd have to agree. From the sounds of it, one or more of their customers were a heavy user this month and Iktel doesn't want to pay the incumbent for the usage so the incumbent cut them off until they pay the bill.


cybersaga

join:2011-12-19
Welland, ON
reply to WiFi

said by WiFi:

But do they give UNLIMITED BANDWIDTH from midnight to 7am? Start does!

It's 2am to 8am.


DCM425

@rogers.com
reply to WiFi

said by WiFi:

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

If this is true then why doesn't he communicate it to his clients? Why? Because it most likely is not true and he doesn't want to get in trouble from the incumbent. Why doesn't he seek legal counsel and go to the press. To simply shut down ikTel, costing Allan a lot of money, without warning is illegal. It is no different than a company like McD's going down the road and placing a giant lock and chain on a mom and pop burger joint. Illegal. Plain and simple.

GreenEnvy22

join:2011-08-04
St Catharines, ON

A more accurate description would be a mom and pop burger shop is buying it's burgers from Mcdonalds, and due to some dispute (legitimate or made up by mcdonalds), Mcdonalds stops supplying them burgers.



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Reeaally

If you had BOTHERED to read my first statement, I don't endorse the company! However, I am looking at this from all angles and I have done my homework and asked the questions, which is obviously far more than what you have done. As I said in another post, you are a prime example of a whiner and complainer that will sit back and do NOTHING. No problem, in 2 years you'll be back to the incumbent carrier. Enjoy!
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Type slowwer..I can't keep up!



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
reply to cybersaga

You are WRONG!



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
reply to DCM425

You have NO IDEA....how close you are to the truth.
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Type slowwer..I can't keep up!



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to WiFi

said by WiFi:

You are WRONG!

No he's not. You are.

said by »start.ca/services/highspeed :
Unlimited potential
Our unlimited plans take the worry out of having to watch your monthly downloads. For those with lower usage requirements or who are on a tight budget, we have plans at a very attractive price and quotas high enough to satisfy the demands of most customers. As a bonus we have an unlimited usage window for all our listed plans that runs between 2am and 8am every day and can be used to schedule some serious free downloading. Additionally, uploading never counts against your usage with us.


WiFi
It's In The Air

join:2002-06-06
NiagaraFalls

Then it was changed. I don't watch my usage that often because I don't come anywhere near the cap but I have had bw after midnight show as free.
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Type slowwer..I can't keep up!



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.



cybersaga

join:2011-12-19
Welland, ON
reply to WiFi

said by WiFi:

Then it was changed.

The announcement of the package changes back in March: »Updated package preview

said by rocca:

Unlimited window between 2am-8am on all cable and DSL packages


GreenEnvy22

join:2011-08-04
St Catharines, ON
reply to WiFi

Nope, they were always 2am-8am.



Kroniq

@rogers.com
reply to Chromosome

Re: Iktel Outage: September 4th - 6th, 2013

Looks like they've updated the ETA to this morning at least.



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Gone

Re: Iktel Outage - September 4, 2013

said by Gone:

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.

You just have to have the last word every time. Why are you so abrasive and right about everything? Don't waste your time with a reply, unless you insist on having the final word...again.
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Type slowwer..I can't keep up!


WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
reply to Reeaally

said by Anon80:

said by WiFi:

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

Sounds like more BS from this company.

At least provide some objective evidence to this hand me down 3rd party hearsay BS.

This isn't the first time this happens. Nor is it the first time BS has been spewed here by you try to play parrot to a so called "IKTEL owner".

BS after BS.

1. Feel free to get off your ass and find your own objective evidence.

2. I might be a parrot but it beats flying with turkeys.
--
Type slowwer..I can't keep up!

DjEclipse

join:2007-11-20
Niagara Falls, ON
reply to WiFi

said by WiFi:

said by Anon80:

Has anyone been able to get a hold of them to cancel? I just sent a email and of course they are not answering the phone.

Start says we need to have a cancellation date form them in order to save the 50.0 connection feel

Disclaimer: I do not endorse iKtel and I have not pecuniary interest in the company, in fact, I cannot recommend them. (If you read my review, that's quite obvious)

I have spoken directly with one of iKtel's decision makers. Bottom line is: the incumbent is trying to crush them, and they are doing a good job of it. The latest outage was not anticipated and it "appears" to be a deliberate action to shut down iKtel by frustrating more customers that will make them do exactly what a lot of you are saying you will do - go elsewhere.

As much as I'm not impressed with Alan's lack of communication and inability to manage the business side of his company, I will say that it is my professional opinion that he is getting a raw deal from the incumbent. At this point, if ANY of you are really that interested in staying with them, it's up to YOU to do something about it. That "something" is: File a personal and formal complaint with the CRTC. Don't bother to contact the incumbent, send a letter/email directly to the Chairman of the CRTC and ask them why they create rules and then refuse to enforce them consistently. That is a HUGE issue in this whole mess. All of the issues over the past few months are not only attacks on iKtel, but attacks on the TPIA industry. Any of you that were around when the DSL wholesale industry first started will remember the same things happened with many of the small startups. Bell attempted and were successful in crushing many of them quickly through the same unethical tactics.

Bottom line is this: This is not just an attack on iKtel, it's an attack on the entire TPIA industry. This incumbent is starting with the smallest company that has the smallest resources because they know they are the easiest target. Once they have fried iKtel, they will target another company...and another....and another.

Folks, this is not over, it has just started.

What are you all going to do about it? Let me guess, based on the majority track record, you'll all sit back on your ASSES and WHINE AND COMPLAIN....and that's about it. Help yourself, but if you don't get off your backsides and be proactive to provide support to your TPIA, the industry will be gone within about 2 years and we will all be back to having one company to deal with.

And that's the kind of day it's been! (Apologies to Lloyd Robertson

PS Please, don't bother to PM me and ask for more information. Yes, I'm an insider but I am not at liberty to say any more than what you have just read. Not trying to be uncooperative but if I see any PM's about this, they will be deleted without reading. And, no, I won't answer any questions here, either.

I finally was able to logg in and not have to view this site from my phone.

Hi wifi,

I have been with Iktel and supported iktel from the start in the Niagara region. I have met and talked to Allan and Harvey man times regarding cogeco and what they are doing to them. with past outages I stood by them, didn't cause a fuss, even defended them on these boards.

But this time is just bad customer service to the Nth degree. In the past i was able to get a hold of them, talk to them about the outage, they were available as I feel any ISp should be. This time they are not even answering their phones, their mail box is full and I have not received any reply via email.

It's not what cogeco is doing to them that has forced me to look elsewhere, it is their complete lack of communication regarding the outtage that is causing me to look elsewhere.

Doing damage control, explaining to their customers what is really happening should be high priority if not first priority right now. What is the point if they "win" the battle with cogeco if they have no more customers to offer offer services to?

Lastly if you are in the know you need to elaborate a little more than what you have said regarding the outage. As right now it looks to us like they did not pay their bill and we are suffering because of it. If there is another reason you ro someone form Iktel needs to say something before they have no more customers left.

And if everyone leaves it won't be cogeco's fault it will be Iktel's fault for not communicating with their customers properly during the outage.

Adding a ridiculous blinking text on their website is not proper communication, it is annoying at best.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

2 edits
reply to WiFi

said by WiFi:

You just have to have the last word every time. Why are you so abrasive and right about everything? Don't waste your time with a reply, unless you insist on having the final word...again.

This, again, is pretty amusing coming from [you] of all people.

I'm sorry you were wrong. Next time, be better educated before you say "You're WRONG" to others first. This isn't the last word. This is just reality.


Chromosome

join:2013-01-29

2 edits

Still down...message removed from their website. Has anyone heard anything?



Dje

@24.204.162.x

It is up now, but still no word from Iktel regarding what really happened.



WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..

said by Anon80:

It is up now, but still no word from Iktel regarding what really happened.

After 3 years of zero communication, you were expecting them to explain this latest fiasco?
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Type slowwer..I can't keep up!


Chromosome

join:2013-01-29
reply to Dje

Hmmmm still down for me after restarting and resetting everything. Maybe he's allowing us access one member at a time to minimize bandwidth usage



Chromosome

join:2013-01-29

Anyone else confirm that services have been restored. I've talked to a friend and we are both still down.



corster
Premium
join:2002-02-23
Gatineau, QC
reply to Gone

said by Gone:

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.

I think ebox does TPIA in Rogers areas now.