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uniqs
3474

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone to corster

Premium Member

to corster

Re: Iktel Outage - September 4, 2013

I thought they got out of Rogers and decided to stick exclusively to Videotron?

Either way, the Ebox crew are great.

DjE
@cgocable.net

DjE to Chromosome

Anon

to Chromosome
Are you back up yet?

JoePro
join:2006-11-01
canada

JoePro to Gone

Member

to Gone
said by Gone:

I thought they got out of Rogers and decided to stick exclusively to Videotron?

As per this post, it looks like they will have a cable offering in Ontario (Rogers' territory) starting in Q1 2014: »Upgrades - Juniper E-120 - *pictures to come*

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

Awesome. They're a great company to work with. The more the merrier.

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

elwoodblues

Premium Member

The problem (for me) is the high price of entry, the $65 fee that is forced upon us, is a barrier from jumping from provider to provider.
I did that for years with DSL and finally settled with 3web on cable, till I jumped to Vmedia.

corster
Premium Member
join:2002-02-23
Oshawa, ON

corster

Premium Member

well, if it ain't broke, don't fix it.

I'm with TekSavvy today, but I would not hesitate to go with eBox in the future if I ever need to make a change.

Chromosome
join:2013-01-29

Chromosome to DjE

Member

to DjE
said by Anon80:

Are you back up yet?

Yes I'm finally back up. No idea what the problem was. Shut everything down multiple times - contacted IkTel - tried it again and it was fine.

I have to say I'm a little surprised that no email was sent explaining the downtime. As the initial message said "the Cable company may have placed a block". Well did they? Or was it something else? Unfortunately I'm stuck with IkTel for the next month and a bit as the billing date for me came around the time of the outage. Oh well...

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi

Member

You have not been around them long enough to know that they do not know how to communicate, and if they do, they simply won't. That, zero customer service and frequent downtime is why you are paying the lowest rate of any TPIA. No point in complaining, nothing changes with these bozos.

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.

Celery
join:2004-01-19
St Catharines, ON

Celery

Member

said by WiFi:

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.

Iktel will let you out at the end of your billing cycle.

Keep in mind, I sent them a message on Sept 5 via their website, an email on the 6th and finally called on the 10th, leaving a voicemail noting that I had sent a message and email and had received no response. They sent me an email about 3 hours later confirming it will be disconnected on the 23rd, the last day of my billing cycle.