dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3042
share rss forum feed


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to corster

Re: Iktel Outage - September 4, 2013

I thought they got out of Rogers and decided to stick exclusively to Videotron?

Either way, the Ebox crew are great.


DjE

@cgocable.net
reply to Chromosome
Are you back up yet?


JoePro

join:2006-11-01
canada
reply to Gone
said by Gone:

I thought they got out of Rogers and decided to stick exclusively to Videotron?

As per this post, it looks like they will have a cable offering in Ontario (Rogers' territory) starting in Q1 2014: »Upgrades - Juniper E-120 - *pictures to come*


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Awesome. They're a great company to work with. The more the merrier.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
The problem (for me) is the high price of entry, the $65 fee that is forced upon us, is a barrier from jumping from provider to provider.
I did that for years with DSL and finally settled with 3web on cable, till I jumped to Vmedia.


corster
Premium
join:2002-02-23
Gatineau, QC
well, if it ain't broke, don't fix it.

I'm with TekSavvy today, but I would not hesitate to go with eBox in the future if I ever need to make a change.


Chromosome

join:2013-01-29
reply to DjE
said by Anon80:

Are you back up yet?

Yes I'm finally back up. No idea what the problem was. Shut everything down multiple times - contacted IkTel - tried it again and it was fine.

I have to say I'm a little surprised that no email was sent explaining the downtime. As the initial message said "the Cable company may have placed a block". Well did they? Or was it something else? Unfortunately I'm stuck with IkTel for the next month and a bit as the billing date for me came around the time of the outage. Oh well...


WiFi
It's In The Air

join:2002-06-06
NiagaraFalls
Reviews:
·ikTel Networks
·Start Communicat..
You have not been around them long enough to know that they do not know how to communicate, and if they do, they simply won't. That, zero customer service and frequent downtime is why you are paying the lowest rate of any TPIA. No point in complaining, nothing changes with these bozos.

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.
--
Type slowwer..I can't keep up!
-----------------------------
CANADA TPIA (cable Internet reseller industry) is under attack! If you want to keep ISP competition, contact CRTC, your MP, Industry Minister and Prime Minister's office NOW!


Celery

join:2004-01-19
St Catharines, ON
Reviews:
·Start Communicat..
·ikTel Networks
said by WiFi:

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.

Iktel will let you out at the end of your billing cycle.

Keep in mind, I sent them a message on Sept 5 via their website, an email on the 6th and finally called on the 10th, leaving a voicemail noting that I had sent a message and email and had received no response. They sent me an email about 3 hours later confirming it will be disconnected on the 23rd, the last day of my billing cycle.