Welcome aboard, I've been using Start since July 2012 and the service has been phenomenal.
Rocca, Start's CEO, is extremely active on the forum as well as with all the boards their is a vast wealth of knowledge provided by the many users.
Opinions expressed are my own, and may or may not reflect those of my employers or any other BCE company or division.
rocca is spending enough time here, so, he is able to cover everything.
sometimes, i really feel bad for him, as we sometimes go crazy with questions, etc, and he is not getting much rest because of that, but, thats the life he chooses ! :P
Their support (e-mail \ phone) is the fastest support i ever seen since i am using internet in my life.
so far, you can't go wrong with this isp.
I never experienced any bullshit from them.
If there is a problem, they don't lie about it, they don't try to hide it.
The way i see it, once the problem occurs, they jump right on it, which makes them (in my opinion) best ISP out there, so far (at least ones that i tried, and i tried many that are mentioned here. (Velcom - used to work for them, TSI, EBOX, etc).