O Canada! → Canadian → TekSavvy > [Cable] Delays and Outages - status

Re: [Cable] Delays and Outages - status

no doubt it will be just like building the panama canal...
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Marc - CEO/TekSavvy

This was my point that I tried to make.
I believe that the daily delay and outage status report should also include the Rogers ticket number as well as a time when Rogers last updated the status. Actually.... instead of posting a new thread, why not have it be a link on your website that is just constantly updated.

How about a Wind internet stick in the mean time? My roommate and I both need internet to be able to perform our jobs.

I understand that you guys are doing all you can with Rogers, but you're not doing all you can for your customers.

If I can't get up an running soon I will need to take my business elsewhere because it's affecting my job.

It's simply unacceptable.

And, to top it off I'm willing to bet my credit card will be charged like normal in a day or two even though I haven't had service since before the last time I gave you money.

we cant post the rogers ticket info for legal reasons.

there is little delay...

the ticket itself is also just an indicator. the problem is what needs fixing... and the customer is always in the best position to know if it's been fixed...
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Marc - CEO/TekSavvy

Thank you,

It's about time I was offered an alternative. Why could the techs not do that?

BTW, I actually need 2. One for me and one for my roommate. As I said, we both need internet for our jobs.

Hi joelduggan,

I was able to pull your account by your DSLr handle. I will be back in touch with you shortly.

Thank you,

TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

it's not a blanket solution.. we have to choose. in the last day or two, given that many are creeping up on a week offline.. we have started to offer them more readily.
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Marc - CEO/TekSavvy

I realise it's not a blanket solution Marc, but the fact that I'm having to ask after a MONTH off-line is not good customer support.

"there is little delay..."

This may seem like just semantics, but there IS a lot of delay, maybe you're not seeing a lot of ADDED delay on your end, but let's not kid ourselves that the delay on the whole is little.

14 hours now since the last time I posted on my thread, soon after a TSI rep posted.

Hi,

I don't see Mississauga as part of the DSL outages and I've tried holding on the phone for hours with no luck. Hopefully this message gets through as you guys seem to be actively monitoring the forums.

My account is CID [removed for privacy --fourboxers]. Hopefully you can get my address from that. My DSL internet was set up last week but the technician who did it didn't mention anything about the 3 filters I ordered, and he installed the DSL line in the basement close to the fusebox. I wanted it on the mainfloor so that the router can deliver a better signal but that isn't the main issue right now. Currently, the modem's ADSL and Internet lights keep shutting off and coming back on 10 minutes later. It has been happening all day since 2 days ago, so I think the problem might just be isolated to my house due to a bad signal/connection line rather than a service outage in my area.

Is there any chance you can send a Teksavvy or Bell technician to my house to check and to put in a new line and filters if necessary? And if possible, even move the line upstairs? I have a fairly strong router so I don't think that's the issue since it's the modem's lights that keep turning off.

Thanks

Any possibility of reimbursement for having been forced to purchased our own alternate access methods?

Would you be able to offer one my way as well? I have a post under teksavvy direct, still has not received a response yet. I assume there are many more still before me?

I went out and bought a hotspot from Wind, because I couldn't wait on that; I had work to do Saturday when my network went down. Providing the service would help. How do we make that happen?

I'll get somebody to help you.
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Marc - CEO/TekSavvy

Let me get someone to make sure all is in check and escalations are in.

Hi jmayer519,

I'm having the team ensure that you are in a covered area for WIND. Either way, they will be in touch with you shortly.

Cheers,

TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

we don't get updates... so, posting the last update... is the time we opened the master ticket.. which is already posted..

I'll get the gang to follow up with you.
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Marc - CEO/TekSavvy

Hi lillypad_39,

I see you have a post in the direct forum, I will take a look and see if you are in the WIND coverage area and I'll reply back into your direct thread.

Cheers,

TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

Ok thanks... I did look at the wind coverage map yesterday, and I believe that I am.

Never mind.... got home and I am back up.... hopefully for a long time!

That is great news! I was just finishing posting in the direct and saw your post pop up. I literally jumped up and yelled "yes! he's online!"

nicely!

Lol.... I kind of popped up too when I saw that I was online. I want expecting it.

Hmmm... I have traffic too, but I remain paranoid that it's too good to be true.