O Canada! → Canadian → TekSavvy > [Cable] Delays and Outages - status

Re: [Cable] Delays and Outages - status

Still no internet in N2B area (Stanley Park Kitchener)

Marc - the amount of outages/issues tonight is too damned high.

Seriously though this is becoming a nightly occurence - something has to give. I love the price and bandwidth caps I have with you guys but damnit I'd love some GOOD consistency not BAD consistency!

I don't know what to tell you.. I feel the same way you do.

On our end everything has been running tip top the whole time...
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Marc - CEO/TekSavvy

I get that, I really do but there has got to be something you guys can do.

I mean it is getting to the point where you may want to just start laying your own lines as Rogers has been blatantly engaging in anti-competitive practices with this crap.

Your outage list doesn't get smaller, just keeps getting larger with nothing from them and to most consumers it just reflects poorly on your business not Rogers.

Some issues were resolved earlier today. Things had greatly improved as of early last week, then suddenly this avalanche of problems late in the week.

They appear to be working on it given the solved problems earlier today... We need to let them finish whatever it is that's going on. Sooner or later they will fix it all I can only assume. From there we can hash out the details with the CRTC submission.

Even if they end up having a totally valid reason for the problems.. There is no excuse for the lack of communication.. The fact that our users clearly were offline while their sales ppl were offering to turn those same users back online the same day or next... They need to improve the process when doing maintenance to make sure our users also get the same care as their own... DHCP issues, should basically not exist. We need tools to better troubleshoot... On and on.. The whole thing needs to be improved. That's what the CRTC application is aiming at doing... So, when the time comes, we may need some support to drive the message home. Not sure how or when yet or if it will be needed... CRTC seems to be listening more these days.. We'll see how it goes.
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Marc - CEO/TekSavvy

Couple of business interruption lawsuits ought to get their attention.

It's no secret... I'd rather stay away from all things legal... Even this CRTC thing, I tried as best I could to put my nose down and plug away. I just want things fixed so we can all move on.
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Marc - CEO/TekSavvy

I'll say this working in a larger company - nothing gets shit moving more than a potentially legitimate lawsuit being filed against us.

That's basically what the CRTC Part 1 is...
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Marc - CEO/TekSavvy

Can only hope that it gets their attention quickly but in my line of business it takes going through discoveries and into mediation to get to any kind of action.

Since two weeks ago Rogers has been responding quickly to our tickets... They have already improved... On the help desk side anyway.. Of course, their network has gone for a turd since.. But regardless, we have their full attention at this point. Of this I have no doubt. Their top lawyer addressed this whole situation in an interview just this week in The Wire Report... You'd need a subscription to see it but I was also quoted in it.
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Marc - CEO/TekSavvy

Marc, I understand all these but:
- I still don' have iternet access for the Past 24 hours.
- I still can't get hold of anybody in your service department
- I still wasn't able to open a service ticket
- I still did not get any answer to my email inquiry
- I still did not see any relevant on line updates

Somethig needs to be done. Against my best intention it looks like I need to cross to the dark side and sell my soul to the devil. Internet is a must for me.

7PM update here: »Outage Report -- October 2nd, 2013 7PM *updated

I'll get somebody to follow up with you.
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Marc - CEO/TekSavvy

Can you quote his specific words here?

Hello.
Just wondering if people are still having issues?.
I am in London Ontario, on Commissiers Rs, and no internet. Modem doesn't receive DHCP response.

Hi I live in Markham between hwy 7/mccowan and the Internet has been down for a long time. I have tried unplugging and re-plugging the power on the modem and still didn't work.

Please help!

Any anticipated timeline for a fix? We have been down in Stouffville since at least 5 am.

Marc,
How do we support?
Some sort of CRTC petition?

Hi Evak,

Could you please PM me your account information so that I can look into alternatives to get you back online?

Thank you,

TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

Thank you Jonathan,
My CID number is (removed-tmpchaos).
I am also attaching a printout of the line diagnostics in case it helps you to isolate our problem.

Mark,

Either you sue Rogers for negligence or we, your customers leave because you let us down. Make your choice, it is third service outage in 1 month for me. Guess how many I experienced since Y2000 with Rogers and Sympatico? 2 all together. You already ahead of them.

Please help me too!
I am in London, Commissioners / Adelaide area.
No internet since this morning. Modem not getting a DHCP from the CMTS. Not the only one either...

Hi Jonathan,

I am in the L3R area where internet has been down for 9 days. This prolonged outage is undoubtedly unacceptable from any perspective. I understood that the real problem might rest with Rogers but Teksavvy are the one who charge our account and should be accountable to ensure that we get the services we are paying for.

While I don't see any silver lining for a full scale recovery, is there anything you can help to get me back online?

Either way I want to see some action. If Rcable screwing TS and they doing nothing - it means Rcable screwing ME and TS allows that.

Personally, if Fibe was available on my street, I would be switching 2 days ago. Saving $20/month not worse trouble losing your services almost weekly. Thank you, I had that experience with Wind already.

Marc, please respond!
I called TS, after about an hour hold, I was told that "they haven't had any reports of this outage, no knowledge of it" - so what are we supposed to do?

It doesn't look like anyone actually know about this.

Area: Commissioners N6C - London

I asked a few people, and they have internet with TS, so it's just my area. Please look into this for us!

Doug.

K, I'll get somebody to follow up with you.
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Marc - CEO/TekSavvy

Hi drosenberg and mlai08,

Please ensure to post into the direct forum so that we can handle your issues accordingly. We need to open tickets for the issue you are reporting so the process can begin. We can also look into sending you guys wireless sticks until we get you back up.

Cheers,

TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

Can you please elaborate where exactly we should post? There are numerious links under Forums.

Thanks