O Canada! → Canadian → TekSavvy > [Cable] Delays and Outages - status

Re: [Cable] Delays and Outages - status

»TekSavvy Direct

I have also been down for about 2 days, I live in the North West side of London. I'm trying to be understand because rogers is your bulk provider but do we have an ETA or a reason for the outage.

Been down for 5 days, internet JUST came back down for me, i am in stanley park kitchener area N2B, so far so good

Fingers crossed!

What I really don't understand is how this happens. The "Rogers" - Rogers infrastructure is solid - no-one has terrible packet loss, issues with connectivity. How does it just so happen that TS get's the short straw - every time?

Actually, Rogers customers DO suffer ... their infrastructure is NOT as solid as one might think. Rogers customers very quickly give up on them. I reached the point where I dreaded calling in a fault to them because it would go nowhere or go around in circles. So, I typically put up with problems for a few days before calling because chances were it might be fixed by doing nothing!!!

A lot of the Rogers TV and internet customers I've spoken with take the same approach!

A lot of people hoped for more with TekSavvy based on their DSL trouble solution activity ... alas, Rogers behaviour to its TPIA services is even worse than their treatment of their own customers.

Rogers treatment of TPIA customers is anti competitive behavior. I would expect nothing else. With tons of financial resources (read lawyers) and the CRTC as its muscle Im surprised this issue only affected me (Pickering) for 48 hrs.

Nothing will happen until Rogers is forced to follow the TPIA agreement. For people who cant stomach the outages, write your MP and the CRTC. If everyone does it eventually will get somewhere.

My CRTC submission.

I subscribed to Teksavvy Cable in August. The install tech (who is subcontracted by Rogers) plugged the modem to a cable in my garage, turned it on, waited for it to light up and walked away. I paid $60. He was there three minutes. The modem was not provisioned by Rogers for 2 more weeks. Rogers wouldnt respond to any tickets submitted by Teksavvy for 48hrs and then provided no information to Teksavvy about it. On October 1, my internet went down. I researched and found out Rogers was doing some maintenance, but never informed Teksavvy or made it known publicly that this was going to happen. Teksavvy is very open with its customers and informs them of known outages. Teksavvys transparency is one the things that attracted me to them. I rely heavily on my internet service, and in 2013, it should be considered an essential service. Rogers views Teksavvy as a competitor and has no interest in following the spirit of the TPIA, or doing anything to benefit another internet provider, no matter what any agreement says. It’s time for the Federal Government take over the “last mile“ Infrastructure and run it as a public utility to ensure equal access for all Canadians, or at the very least enforce the agreements signed by Rogers to marginally level a very uneven playing field.

Marc, thanks for fighting the good fight.

thanks.. we need all the support we can get. you can bet they will fight this very hard.
--
Marc - CEO/TekSavvy

These guys don't really have a business" he said of the small ISPs. It's just a server connected to a regulatory department. They just complain endlessly to the CRTC and this is another example of it."

And what we don't know is, how many Rogers customers are also calling in with similar connectivity problems in the same area and the rate at which their issues are resolved. I believe DSLR users are generally more knowledgable and more vocal about issues (or even know of a forum to voice complaints) than the vast majority Rogers' customers.

Perhaps those with rCable issues can put their Teksavvy modem onto a Rogers' customer's line and see what happens! Neighbours would be best if you have a good relationship with them (or start one? ) since that has the best chance both of you are on the same node.

When I had an issue in January, I kept swapping modems between my home and my parents for two weeks... basically whatever was on my line was garbage despite perfect line stats.

Well net was working great last night then this morning when I woke up DHCP issues abound.

M5A location.

No real reason for it and seems to be only affecting me.
Rogers needs to stop mucking around with Teksavvy customers and just give you guys full control over your customers and the tech shit with it because 48 hrs + is too long a time to wait with this.

Hopefully it is back up by the time I get home but I don't really expect that.
Suffice it to say I will be pursuing a credit for the downtime.

Im in london, specifically White Oaks. This is getting rediculous. Not only has it been spotty multiple times this month, yesterday morning I had to run to a McDonald's in order to send in an important application, due to the fact I had no Internet whatsoever.

All iv had since yesterday morning is the first three lights blinking. Iv tried the power cycling, but nothing seems to help. Iv been on hold with customer service for a combined hour and 20 minutes, and I STILL havnt been able to actually talk to any customer service.

What's ironic is that being able to check my email on my phone, they recently send me the bill...as if I'm going to pay anything at this point. I'm sick and tierd of hearing the excuses to pass off the blame, that it's all Rogers blah blah..how about the company grows a spine, and begins to actually act like they care about your business.

Either way I'm looking up new providers ATM, betting I can get another provider before I can even get tek savvy to pick up the phone.

Edit: my modem now has all lights and says everything should be working fine, but it's not actually supplying any Internet at all...WTF?

Ottawa Richmond Rd. Video streams are crapping out and web sites occasionally failing to load today. Very annoying.

Mississauga, near Dundas and Dixie...internet has been down for the past 48 hours almost...if this doesn't get resolved soon, I will change providers...nothing against TSI, the service has been amazing for the past 5 months since moving to the area, but not having internet is tough when you depend on it for many things...including work.

This sucks !

This isn't just cable. I'm a DSL customer in Ottawa and the connection is very spotty, rapid and frequently disconnecting. Email is failing to download, some sites work, some don't. No mention on Teksavvy's support line indicating Ottawa as a site of service outages.

Re: [Cable] Delays and Outages - status

On the last straw, why aren't other TPIAs affected like Tek?

Because they don't have all the customers that TekSvvy does. Therefore they don't have customers on the affected nodes.

Moreover, the fact that TekSavvy's and Start's executives regularly post here to help their customers draws people to the site.