| reply to TSI Marc
Re: [Cable] Delays and Outages - status The more I read about this, the more it sounds like Rogers did this on purpose. It's funny how eager they are to take TechSavvy customers and have them up and running in 24 hours or less. If this is proven to be the case, perhaps the CRTC can do something about it. Not only that, but it's grounds for a huge lawsuit. |
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Breeman
join:2013-09-12
Thornhill, ON | reply to resa1983
Not sure if I follow you, but I bought this modem upfront through Teksavvy. In any case, Teksavvy is sending me a non-provisional modem
Regardless, techs do have the power (and are obviously empowered) to break protocol when they deem it necessary. But it takes many hours and several phones calls to get to that point... |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23
1 recommendation | said by Breeman:Not sure if I follow you, but I bought this modem upfront through Teksavvy. In any case, Teksavvy is sending me a non-provisional modem
Regardless, techs do have the power (and are obviously empowered) to break protocol when they deem it necessary. But it takes many hours and several phones calls to get to that point...
Hi Breeman, the modems we ship have a MAC address that is unique to your modem. We ship it out to you and we then inform Rogers what MAC we assigned to you... they then add it to their systems.. except right now, that's taking much longer than it should.
Our techs have no ability to force Rogers to do their part... it's not a blame thing, it's simple fact.. we paid them to do their part and they haven't been doing it in a normal time frame.
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Marc - CEO/TekSavvy |
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| Is that not grounds for the CRTC to step in and start levvying fines? |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:8 | said by Window7:Is that not grounds for the CRTC to step in and start levvying fines?
As far as I know, there's no SLA requiring response within certain timeframes.
They are doing meditation which is probably required prior to taking further action with the CRTC, such as requesting imposition of SLA on all carriers.
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Battle.net Tech Support MVP |
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| reply to TSI Marc
Hey, I just read this info about MAC addresses...
I just bought a modem last night for my teksavvy service that was activated on the 10th and am not getting service. Do I need to call you guys and give the MAC address before it will work?
Also, I've heard there's currently a cable outage in Ottawa, is this true? |
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| Hi Kat58426,
Can you PM me your account information and I will look into this for you?
Cheers,
TSI Jonathan 
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Our cable Internet has been out since yesterday. I tried calling last night, but was on hold for an hour and a half and still got no response! |
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| reply to TSI Marc
Finally got my 45/4 service up. Then ran into an issue with my Cisco RV042 not wanting to push more than 25Mbps WAN to LAN.... how lame. Now I have a support incident open with Cisco LOL.
In the meantime I put my old WRT54GL (tomato fw) back into service and it handles the 45Mbps beautifully. I've been testing several times a day, and consistently get the advertised speeds.
Now if I can just get my dual WAN setup back up (cable with dsl) I can confidently, again, tell Bell and Rogers to kiss my ass. |
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 codecx
join:2007-04-16
Mississauga, ON | reply to TSI Marc
Good! I can stand behind your decision on this.
I am a user with services from Wolfdale in Mississauga
At 8/20/2013 11:09:54 AM I spoke with a rep named "btraylor" who began the process to upgrade me from my 28mbps service to 45mbps service.
As of 9/12/2013 2:14:39 PM crosier had sent an escalation request, making a total of 3 "escalate provisionings" sent to Rogers.
Still no upgrade. Still sitting at 28mbps. My clients, who I've made aware of speed provisioning in their areas after I submitted mine, have actually gotten their upgrades before mine.
Rogers is dropping the ball.
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Acclaimed as the Top 3rd IT Hero in Canada, supporting downtown Toronto & GTA since 2002, avid supporter of Teksavvy! |
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Breeman
join:2013-09-12
Thornhill, ON | reply to Gnexus01
Well, I'm totally convinced of this. I moved into my new house on July 31st when my service was activated. I've had issues from the very beginning and I'm still waiting for a house call from Rogers.
My friend moved into the same small pocket of 6 new homes on Sept 9, when his service was activited (he is with Rogers). He has had similar connectivity issues from the very beginning as well. Now, its Sept 17 and a Roger's field tech is coming to his house to try and resolve the problem.
I'm not sure what other evidence you need..... this just burns me up!!! |
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awebberPremium
join:2003-04-02
Gloucester, ON
1 recommendation | reply to resa1983
said by resa1983:They are doing meditation which is probably required prior to taking further action with the CRTC I think you meant "mediation", but I also think what you wrote is also very true. 
=aw
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Webber's occasional bargain blog: www.wwwebber.com
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| reply to tintin
said by tintin:And BTW, CRTC doesn't handle retail customer's complaints regarding service quality; and in this TekSavvy vs Rogers case, it's wholesale customer (TekSavvy) who can file complaints.
See this:
»www.crtc.gc.ca/eng/info_sht/t1003.htm Say what? I've done battle with robbers before, and invoked the CRTC directly over wireless ITMP.... and beat robbers quite thoroughly. Irrefutable evidence was provided, CRTC told them to stop, and they did.
A few months later, they terminated that network altogether. (Inukshuk) |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:8 | said by amonster:said by tintin:And BTW, CRTC doesn't handle retail customer's complaints regarding service quality; and in this TekSavvy vs Rogers case, it's wholesale customer (TekSavvy) who can file complaints.
See this:
»www.crtc.gc.ca/eng/info_sht/t1003.htm Say what? I've done battle with robbers before, and invoked the CRTC directly over wireless ITMP.... and beat robbers quite thoroughly. Irrefutable evidence was provided, CRTC told them to stop, and they did. A few months later, they terminated that network altogether. (Inukshuk) That was also prior to CCTS. CRTC only handles retail customer complaints if they're specific things, including ITMP.
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Battle.net Tech Support MVP |
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b3l
join:2009-02-28
Toronto, ON | Nevermind, I just noticed it is for cable only. |
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| reply to TSI Marc
Could you wager a guess at any sort of timeline? I put in a move order almost a month ago and have been out of internet since the first. While Techsupport has been very polite and helpful it would be nice to know if there were any kind of timeline.
Also, is there anywhere were consumers can voice a complaint to the CRTC towards Rogers and their clearly anti-competitive actions? |
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| said by phvisser:Also, is there anywhere were consumers can voice a complaint to the CRTC towards Rogers and their clearly anti-competitive actions? I would like to second that. Would also be interested in a site that logs and gives updates as to what Tek Savvy is doing (and the responses they're getting) in regards to service interruptions due to Rogers (or other vendors if applicable). I'd be especially interested to know if Tek Savvy will be seeking/getting compensation for Rogers' continued lack of service. |
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Breeman
join:2013-09-12
Thornhill, ON
1 edit | reply to phvisser
said by phvisser:Could you wager a guess at any sort of timeline? I put in a move order almost a month ago and have been out of internet since the first. While Techsupport has been very polite and helpful it would be nice to know if there were any kind of timeline.
Also, is there anywhere were consumers can voice a complaint to the CRTC towards Rogers and their clearly anti-competitive actions?
You won't get a timeline, but if you've had issues for a month, request to be on the "Manager's Account", to ensure your issues/ ticket are being tracked with higher priority and more proactive follow-up.
From what I've been told, Teksavvy is keeping tabs on Roger's antics such as when irate and frustrated Teksavvy customers phone in and they match TSI's rates and promise to have service running smoothly in 24 hours - really, if Rogers can make this claim, then nobody should be having problems right now.
I feel the CRTC won't take any significant actions, as it would not be in their best interests. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:8 | If TPIA isn't working as it's supposed to, it is in the CRTC's best interests to deal with it, when presented with a petition and evidence of it not working.
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Battle.net Tech Support MVP |
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| reply to TSI Marc
I am in Montreal and i still have a new connectivity issue! My router is not working anymore and i have to hard reset every 2 minute to get back my internet for another 2 min! |
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| Good morning Hans,
I read your other thread as well and would like for my team to help you out on this one. Could you post in the direct forum so that we can take a look with you? Here is where you can reach out to us securely -> »TekSavvy Direct
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| reply to TSI Marc
Outage for cable in Toronto this morning. DNS issues. |
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 DJRifulTeksavvy.comPremium
join:2005-06-12
canada | said by [lwy134 :]Outage for cable in Toronto this morning. DNS issues.
Montreal as well. I just switch back to OpenDNS.
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Teksavvy.com + 300GB Bandwidth awesomeness! |
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| reply to TSI Jonathan
Outage in North York area. M2N area area code. Outage since this morning. |
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 l4j
@199.107.67.x | Ineternet (cable) outtage in L4J area of Thornhill. Internet has been down for 2 days now and reason given is some DHCP issue. I am tired of long waits and huge response times, time to move to a new provider. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:11
 ·WIND Mobile
 ·TekSavvy Cable
| And you will probably be complaining about the same problems with a new provider in due course because of the way Rogers treats TPIAs. Other than going back to Rogers, which is exactly what they want, it's only a matter of time, unless the CRTC actually does something about the complaint filed by CNOC on behalf of the TPIAs. |
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| reply to DJRiful
Anyone facing an issue with their routers since the service came back? My cable modem is working and I can get on internet if I connect my computer directly with Ethernet. However my wireless router isn't now detecting internet from modem. I have tried an old router I had but that's not working either. Any help? |
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| I've been out in Kitchener since this morning. Cable Modem unable to sync. |
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| I'm in the Kitchener area too. Starting to get a little angry... |
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| I'm in Waterloo and my Teksavvy cable internet has been out since this morning. The modem cannot obtain an IP address. |
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