US Cable Support → Suddenlink > [Digital TV] Cable TV channels freeze

[Digital TV] Cable TV channels freeze

This has been going on for over a year now. Cable TV channels constantly freeze up randomly throughout the day. Some parts of the day it will be fine with no problems at all while other times the TV is simply unwatchable with continuous freezing with a broken picture to all out "Scrambled or Weak Channel".

Has anyone experienced this problem? It only happens on cable TV channels; local channels 1 through around 15 work fine even when the upper cable channels are freezing not stop. I have have 8 tech guys come to the house over the past year and it never happens when they are here. They say the signal is fine and they can't find anything wrong. When I call, tech support never has any solutions and just sends a tech guy out who also does nothing. It's getting so bad and annoying that I'm about to just move on to a different provider, but wanted to check if anyone has had this problem as well. I had to miss the new Breaking Bad episode last Sunday because the freezing was simply non stop; definitely a last straw for me!

I've never heard of this issue, but your best bet is to get in touch with SDLshannon, who is a high level rep that can get in touch with your local higher level techs at the plant to look into the issue further and get it corrected. In some cases, the lower level techs they send out aren't capable of detecting other issues that are the actual cause, such as bad hardware inside or outside of the plant. »/useremail/u/1858162

Have they ever replaced your Cable Box? A couple months after I got a Tivo box from Suddenlink I was having a similar issue (the HD channels where freezing up), they replaced the box and I haven't had the issue since.

We had cable boxes and the still had the problem. So we tried getting rid of the boxes and the problem is still there. Not sure if getting a new box would solve the problem.

Have them send out a LINE TECH and check your lines.
But that is like pulling teeth
I would suggest first noticing the wind and your drop during the crappy times.
Then during the good times have someone go outside and shake the hell out of the drop.
Have had an intermittent issue concerning a crappy drop that never was detected by their many visit over 2.5 years. until I refused to let them in the house and check the drop. they checked it which they never did before even with me pressuring them to because "everything is good" but before he even can go tap on the cable he discovered egress/a loss of signal which they never detected inside with no wind conditions.
Fixed the phone issue for a separate oversold channel issue to magically occour a couple days later but SDLL3Tech got that issue resolved where the call center/field tech wanted me to buy my own equipment to fix their issue

Sorry your like me and had to come here for help but They will get the ball rolling they don't visit often as we like but make sure you hit them up to put the pressure on from above AND CALL EVERY DAY AND HORASS THE CALL CENTER EVEN IF THE TECH SAYS NO EVENTUALLY YOU WILL GET A PERSONAL PHONE NUMBER AND HE WILL BE JOHNNY ON THE SPOT DAY OR NIGHT TO WITNESS IT.
And don't be put on hold by the call center for any reason they wasted your quality viewing time, and wasted your time giving them a call.
waste their time. they put me on hold to handle another call once. but not again.

It only got as far as getting their phone numbers too little too late with me. SDL L3Tech got the true solution to our issue overloaded channel so he gave us a D3 modem on a plan that only required D2 but they got tired of the phone calls and b**ching from me and got it. not a real fix but it fixed the issue for us.

Keep on them you might get credit for a month like us for your trouble over the year but ours was 2.5 years for the phone and 3wks for the modem issue. so 2 months credit for all 3 services was honestly deserved.

I would fight for at least a month or two off the cable portion.

But we have been nonstop cable subscribers for over 20 years that might have made them give us the credit surprise with no notice. We just didn't get a bill a couple months an partial bill when a bill came in.