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Malckeor

join:2013-09-06

2 edits

Connection keeps dropping.

My provider is Service Electric through PenTeleData. Every year starting at around April and continuing throughout the summer, the connection just constantly drops at random intervals. It usually works fine from September to March, but this year it's still going down even in September. Maybe I'm misremembering and I've repressed some of the memories of it being bad? I don't know.

It's really getting infuriating, as I game quite a lot and can't seem to find a solution. We had a bunch of techs come and replace the lines last year; that did nothing. Today, we got a new modem thinking it was the old one that we had for nearly ten years, and the connection is still dropping. The upside? It's an SB6141 modem, and we have ERROR LOGS now, so we can get to the bottom of this! Apparently, my modem is a time machine because some of the errors are dated 1970. Here they are. PLEASE HELP ME FIX THIS...

No idea what exactly I should post, so I'll just post a little of everything. The signal thingamagigs are 567.000MHz, 573.000MHz, 579.000MHZ, and 585.000MHZ. 38dB for all four, QAM256 for all four.

Frequency: 31500000 Hz
Symbol rate: 2.560 Msym/sec
Power level: 48 dBmV

Sep 06 2013 07:52:26 3-Critical R02.0 No Ranging Response received - T3 time-out
Sep 06 2013 07:48:16 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
Sep 06 2013 07:47:52 6-Notice E102.0 SW Download INIT - Via Config file 3.0_15000x2000_res_6120.cm
Sep 06 2013 07:47:50 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset
Sep 06 2013 07:46:59 3-Critical R02.0 No Ranging Response received - T3 time-out
Sep 06 2013 06:47:41 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
Sep 06 2013 06:47:17 6-Notice E102.0 SW Download INIT - Via Config file 3.0_15000x2000_res_6120.cm
Sep 06 2013 06:47:15 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1
Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset
Sep 06 2013 06:45:57 3-Critical R02.0 No Ranging Response received - T3 time-out
Sep 06 2013 03:29:15 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
Sep 06 2013 03:28:51 6-Notice E102.0 SW Download INIT - Via Config file 3.0_15000x2000_res_6120.cm
Sep 06 2013 03:28:49 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset
Sep 06 2013 03:21:25 3-Critical R02.0 No Ranging Response received - T3 time-out
Sep 06 2013 03:15:26 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
Sep 06 2013 03:15:01 6-Notice E102.0 SW Download INIT - Via Config file 3.0_15000x2000_res_6120.cm
Sep 06 2013 03:14:59 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1