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cybersaga
join:2011-12-19
Selby, ON

cybersaga to WiFi

Member

to WiFi

Re: Iktel Outage - September 4, 2013

said by WiFi:

But do they give UNLIMITED BANDWIDTH from midnight to 7am? Start does!

It's 2am to 8am.

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi

Member

You are WRONG!

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

said by WiFi:

You are WRONG!

No he's not. You are.
said by »start.ca/services/highspeed :
Unlimited potential
Our unlimited plans take the worry out of having to watch your monthly downloads. For those with lower usage requirements or who are on a tight budget, we have plans at a very attractive price and quotas high enough to satisfy the demands of most customers. As a bonus we have an unlimited usage window for all our listed plans that runs between 2am and 8am every day and can be used to schedule some serious free downloading. Additionally, uploading never counts against your usage with us.

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi

Member

Then it was changed. I don't watch my usage that often because I don't come anywhere near the cap but I have had bw after midnight show as free.

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.

cybersaga
join:2011-12-19
Selby, ON

cybersaga to WiFi

Member

to WiFi
said by WiFi:

Then it was changed.

The announcement of the package changes back in March: »Updated package preview
said by rocca:

Unlimited window between 2am-8am on all cable and DSL packages


GreenEnvy22
join:2011-08-04
St Catharines, ON

GreenEnvy22 to WiFi

Member

to WiFi
Nope, they were always 2am-8am.

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi to Gone

Member

to Gone
said by Gone:

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.

You just have to have the last word every time. Why are you so abrasive and right about everything? Don't waste your time with a reply, unless you insist on having the final word...again.

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

2 edits

Gone

Premium Member

said by WiFi:

You just have to have the last word every time. Why are you so abrasive and right about everything? Don't waste your time with a reply, unless you insist on having the final word...again.

This, again, is pretty amusing coming from [you] of all people.

I'm sorry you were wrong. Next time, be better educated before you say "You're WRONG" to others first. This isn't the last word. This is just reality.

Chromosome
join:2013-01-29

2 edits

Chromosome

Member

Still down...message removed from their website. Has anyone heard anything?

Dje
@24.204.162.x

Dje

Anon

It is up now, but still no word from Iktel regarding what really happened.

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi

Member

said by Anon80:

It is up now, but still no word from Iktel regarding what really happened.

After 3 years of zero communication, you were expecting them to explain this latest fiasco?

Chromosome
join:2013-01-29

Chromosome to Dje

Member

to Dje
Hmmmm still down for me after restarting and resetting everything. Maybe he's allowing us access one member at a time to minimize bandwidth usage
Chromosome

Chromosome

Member

Anyone else confirm that services have been restored. I've talked to a friend and we are both still down.

corster
Premium Member
join:2002-02-23
Oshawa, ON

corster to Gone

Premium Member

to Gone
said by Gone:

It was never changed. It was that all along. You're just mistaken.

Ebox (also an awesome ISP, but no cable TPIA in Ontario) has an unlimited window from 2AM to 2PM. Teksavvy and Start are both 2AM to 8AM.

I think ebox does TPIA in Rogers areas now.

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

I thought they got out of Rogers and decided to stick exclusively to Videotron?

Either way, the Ebox crew are great.

DjE
@cgocable.net

DjE to Chromosome

Anon

to Chromosome
Are you back up yet?

JoePro
join:2006-11-01
canada

JoePro to Gone

Member

to Gone
said by Gone:

I thought they got out of Rogers and decided to stick exclusively to Videotron?

As per this post, it looks like they will have a cable offering in Ontario (Rogers' territory) starting in Q1 2014: »Upgrades - Juniper E-120 - *pictures to come*

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

Awesome. They're a great company to work with. The more the merrier.

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

elwoodblues

Premium Member

The problem (for me) is the high price of entry, the $65 fee that is forced upon us, is a barrier from jumping from provider to provider.
I did that for years with DSL and finally settled with 3web on cable, till I jumped to Vmedia.

corster
Premium Member
join:2002-02-23
Oshawa, ON

corster

Premium Member

well, if it ain't broke, don't fix it.

I'm with TekSavvy today, but I would not hesitate to go with eBox in the future if I ever need to make a change.

Chromosome
join:2013-01-29

Chromosome to DjE

Member

to DjE
said by Anon80:

Are you back up yet?

Yes I'm finally back up. No idea what the problem was. Shut everything down multiple times - contacted IkTel - tried it again and it was fine.

I have to say I'm a little surprised that no email was sent explaining the downtime. As the initial message said "the Cable company may have placed a block". Well did they? Or was it something else? Unfortunately I'm stuck with IkTel for the next month and a bit as the billing date for me came around the time of the outage. Oh well...

WiFi
It's In The Air
join:2002-06-06
NiagaraFalls

WiFi

Member

You have not been around them long enough to know that they do not know how to communicate, and if they do, they simply won't. That, zero customer service and frequent downtime is why you are paying the lowest rate of any TPIA. No point in complaining, nothing changes with these bozos.

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.

Celery
join:2004-01-19
St Catharines, ON

Celery

Member

said by WiFi:

As far as I'm concerned, customers should be able to leave without notice because this company is clearly in breach of contract. Unfortunately, they will not release you for 30 days because they have this control. There is only one way this is going to change - a class action lawsuit.

Iktel will let you out at the end of your billing cycle.

Keep in mind, I sent them a message on Sept 5 via their website, an email on the 6th and finally called on the 10th, leaving a voicemail noting that I had sent a message and email and had received no response. They sent me an email about 3 hours later confirming it will be disconnected on the 23rd, the last day of my billing cycle.