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Dingaan
join:2002-02-19
Bath, ON

1 edit

Dingaan

Member

Slow speed in Kingston.

We have been experiencing slow speeds, regular drop outs, sites not loading, Skype cutting off in middle of calls etc.

It is a wifi network, so I accept that the router could be a problem and I must still try a direct cable connect myself. But my son when visiting tried that and I don't think things improved.

We are on the 10/1.5 Mbps plan. But speed tests are mostly less than 1/2 of 10.0 for downloads:

»/testh ··· 56/fff0d

No meaningful line test - not sure how to make our system pingable without jumping through too many hoops

A month or so ago when I ran some tests, I always got the full 10/1.5. Nothing has been changed at our end.

I have cleared cache, run malware and virus checks etc with no improvement. Visitor experienced same problems.

Router is Dlink DIR-615 but with DDWRT installed. Has been rock solid since DDWRT was installed a year or so ago.

I am going to run some more tests, but posted to see if this could perhaps be a Cogeco problem in our area?

Maybe I should call Cogeco. Will once I have exhausted other avenues because I know the first thing they will tell me is to unplug and plug the modem - again
Dingaan

Dingaan

Member

Thought I should try a traeroute to dslreports. Looks OK?

Right at moment connection seems OK. When it is bad, I can't even do a speed test.

tracert www.dslreports.com

Tracing route to www.dslreports.com [64.91.255.98]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 11 ms 9 ms 9 ms 10.90.64.1
3 17 ms 14 ms 18 ms d226-12-37.home.cgocable.net [24.226.12.37]
4 21 ms 21 ms 23 ms d226-6-138.home.cgocable.net [24.226.6.138]
5 18 ms 18 ms 17 ms te4-1.ccr01.yhm01.atlas.cogentco.com [38.122.17.
17]
6 21 ms 19 ms 20 ms te7-7.ccr01.buf02.atlas.cogentco.com [154.54.24.
221]
7 22 ms 21 ms 23 ms te4-2.ccr02.cle04.atlas.cogentco.com [154.54.27.
86]
8 25 ms 24 ms 23 ms te8-8.ccr01.tol01.atlas.cogentco.com [154.54.45.
134]
9 32 ms 34 ms 34 ms 154.54.89.121.bcube.co.uk [154.54.89.121]
10 36 ms 44 ms 33 ms te0-6-1-0.ccr22.ord03.atlas.cogentco.com [154.54
.6.102]
11 34 ms 34 ms 32 ms te2-1.mag01.ord03.atlas.cogentco.com [154.54.40.
174]
12 31 ms 32 ms 29 ms te2-1.ccr01.ord12.atlas.cogentco.com [154.54.86.
162]
13 32 ms 32 ms 32 ms cogent-chi.liquidweb.com [38.104.103.166]
14 98 ms 62 ms 34 ms lw-border1.rtr.liquidweb.com [209.59.157.1]
15 39 ms 38 ms 40 ms lw-core4-te91.rtr.liquidweb.com [209.59.157.206]

16 45 ms 40 ms 39 ms lw-dc3-dist15.rtr.liquidweb.com [69.167.128.201]

17 41 ms 37 ms 37 ms www.dslreports.com [64.91.255.98]

Trace complete.

This one to www.microsoft.com timed out:

tracert www.microsoft.com

Tracing route to lb1.www.ms.akadns.net [65.55.57.27]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 11 ms 9 ms 9 ms 10.90.64.1
3 19 ms 14 ms 15 ms d226-12-53.home.cgocable.net [24.226.12.53]
4 25 ms 29 ms 27 ms gw-microsoft.torontointernetxchange.net [206.108
.34.160]
5 32 ms 29 ms 30 ms xe-7-0-3-0.ch1-16c-1b.ntwk.msn.net [207.46.46.15
5]
6 77 ms 83 ms 77 ms ge-7-0-0-0.co1-64c-1a.ntwk.msn.net [207.46.40.94
]
7 77 ms 78 ms 77 ms 10.22.10.221
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

This one looks OK:

Tracing route to www.xactware.com [207.14.128.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 10 ms 9 ms 8 ms 10.90.64.1
3 16 ms 17 ms 16 ms d226-12-53.home.cgocable.net [24.226.12.53]
4 13 ms 15 ms 12 ms 216-50-250-5.ftw-02.cvx.algx.net [216.50.250.5]

5 76 ms 69 ms 73 ms vb2000d2.rar3.nyc-ny.us.xo.net [207.88.13.42]
6 69 ms 70 ms 72 ms te-4-1-0.rar3.denver-co.us.xo.net [207.88.12.22]

7 65 ms 66 ms 66 ms ae0d0.mcr1.saltlake-ut.us.xo.net [216.156.0.2]
8 65 ms 65 ms 68 ms ae1d0.mcr1.saltlake2-ut.us.xo.net [216.156.1.2]

9 69 ms 66 ms 68 ms ip65-46-56-30.z56-46-65.customer.algx.net [65.46
.56.30]
10 67 ms 68 ms 71 ms 192.168.17.230
11 71 ms 67 ms 65 ms www.xactware.com [207.14.128.110]

Trace complete.

Jackorama
I Am Woman
Premium Member
join:2008-05-23
Kingston, ON

Jackorama to Dingaan

Premium Member

to Dingaan
I seem to be fine in mid-town Kingston (Williamsville area, south side of Princess St. Student area, but not a student).

»www.speedtest.net/result ··· 6792.png

I'm using the Arris TG862 modem/router combo.
Dingaan
join:2002-02-19
Bath, ON

Dingaan

Member

Tonight, everything seems to be working fine. That is without me doing anything. So maybe it is/was a Cogeco problem? Or maybe because weather is good? We had a problem with wet cable splices on Cogeco's main cable runs once before.

Cogeco_Aaron
Premium Member
join:2011-07-11

Cogeco_Aaron

Premium Member

said by Dingaan:

So maybe it is/was a Cogeco problem? Or maybe because weather is good?

Keep an eye on it and if it comes up again, let me know!