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Robleh

join:2009-07-14
canada
Reviews:
·ELECTRONICBOX

[Cable] Disconnections

Hey guys, i know there current outages with cable but i had this ongoing problem from 2 months ago. What happens is my upstream power lvls jump from 44-53 then my connection drops and notice the US light flashes. I had a 2 techs come over and say nothing wrong from my end.. a quick 2 month patch was swapping my modem from a dcm 476 to a 475... and i guess its back now ;( Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -0.3 dBmV 38.1 dB 0.000 % 256 QAM
2 615.0 MHz 0.1 dBmV 38.4 dB 0.000 % 256 QAM
3 621.0 MHz 0.3 dBmV 38.4 dB 0.000 % 256 QAM
4 633.0 MHz -0.6 dBmV 38.2 dB 0.000 % 256 QAM
5 639.0 MHz -0.6 dBmV 38.2 dB 0.000 % 256 QAM
6 645.0 MHz 0.1 dBmV 38.3 dB 0.000 % 256 QAM
7 651.0 MHz -0.4 dBmV 38.2 dB 0.000 % 256 QAM
8 657.0 MHz -0.5 dBmV 38.2 dB 0.000 % 256 QAM
Return Path: (Partial Service)
Channel ID Frequency Power Modulation
1 31.3 MHz 0.0 dBmV None
2 25.3 MHz 0.0 dBmV None
3 22.1 MHz 0.0 dBmV None
4 38.6 MHz 0.0 dBmV None
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled
_____________________________

now;

Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -1.0 dBmV 38.0 dB 0.000 % 256 QAM
2 615.0 MHz -0.8 dBmV 38.2 dB 0.000 % 256 QAM
3 621.0 MHz -0.5 dBmV 38.2 dB 0.000 % 256 QAM
4 633.0 MHz -1.4 dBmV 38.2 dB 0.000 % 256 QAM
5 639.0 MHz -1.4 dBmV 38.2 dB 0.000 % 256 QAM
6 645.0 MHz -0.8 dBmV 38.2 dB 0.000 % 256 QAM
7 651.0 MHz -1.3 dBmV 38.2 dB 0.000 % 256 QAM
8 657.0 MHz -1.5 dBmV 37.8 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 22.1 MHz 46.0 dBmV 16 QAM
1 31.3 MHz 47.5 dBmV 16 QAM
2 25.3 MHz 46.0 dBmV 16 QAM
4 38.6 MHz 46.0 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

recneps
Premium
join:2006-06-24
Whitby, ON
I've got the same issue, hoping the tech knows what's going on when he comes next week.


Robleh

join:2009-07-14
canada
reply to Robleh
Interesting ran a speedtest once it got to the upload part i disconnected and pwr lvl went out of range.

NOTORIOUS VR

join:2008-12-17
TORONTO, ON
I still have this issue as well.. it's been 3 months now... and over 3 weeks of playing with Teksavvy support.

Starting to loose my patience... but today is the day that my area gets upgraded and I'll try moving to a 150/10 profile and see if that is a way to solve it. If not I'm not sure what I will be doing.

Having flaky internet is not an option for me.

recneps
Premium
join:2006-06-24
Whitby, ON
Reviews:
·TekSavvy Cable
reply to Robleh
Mine fixed first try, took him 5 mins.

Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz 6.2 dBmV 38.2 dB 3.582 % 256 QAM
2 621.0 MHz 6.0 dBmV 38.3 dB 1.613 % 256 QAM
3 633.0 MHz 5.7 dBmV 37.7 dB 1.613 % 256 QAM
4 639.0 MHz 5.7 dBmV 37.5 dB 1.613 % 256 QAM
5 645.0 MHz 6.0 dBmV 37.8 dB 1.613 % 256 QAM
6 651.0 MHz 6.0 dBmV 37.6 dB 1.614 % 256 QAM
7 657.0 MHz 5.9 dBmV 37.1 dB 1.614 % 256 QAM
8 663.0 MHz 6.1 dBmV 37.5 dB 1.614 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 39.5 dBmV 16 QAM
2 25.3 MHz 39.5 dBmV 16 QAM
3 22.1 MHz 38.0 dBmV 16 QAM
4 38.6 MHz 39.5 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled