said by jmck:i think you just need to put a checkbox on the web orders that forces it to be checked that makes people understand it might take X days to be active.
and on the phone, just get confirmation that they're OK to possibly get no service for a few days.
We're already communicating this on the phone but will be extending it to the signup page as well as likely requiring a rental or something else. We have lots of people that say "okay no problem" to the potential outage but end up disappointed anyways.