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CTFL

@windstream.net

[Troubles] Business class connection?

Is there a way to determine whether or not we're on a business connection at the CO?

We run an internet based business out of the house and the residential service got so bad here that after numerous calls to WS to try and get it fixed, they suggested we switch over to their business class service stating the business service would give us a much better connection.

We decided to switch over to business and after an exasperating four days without service (long story), the switch was finally completed. The service did seem a bit better until recently when a thunderstorm took out our connection (phone and DSL) for three days. We were told it was an open connection on our line just down the street. When service was FINALLY restored, we elected to get a second line installed as a backup, to try in prevent this from happening again. Since this time, speeds and latency have degraded to the point where we were before we made the switch to business.

While the tech was on site installing the second line, I had asked if this second line was going to be a 'business class' connection, like our primary line was (or atleast I thought it was). I was told by the tech that there's really no difference between the residential and business DSL connections. At our CO, they're one and the same.

As our switch to business service is costing us more a month and the service we receive seems to be going steadily down hill, I'm starting to wonder what the story is here. Are we indeed being charged business rates for a residential connection?

I can't seem to get a strait answer from WS. They just confirm we have a 'business account'.

So, I thought I'd ask here if there's any way we could find out on our own whether or not we're actually connected to the business class service we pay for. Or, are we just paying extra to have our company name appear on the WS billing statement .

Many thanks in advance!



Ehairl

@windstream.net

Business class DSL takes a different network route past the BRAS than residential. I am business DSL with the $15/mo Extra Connect add-on which is a secondary line, with residential DSL provisioned the same as the primary line. You also cant get static IP on residential anymore.

I end up with different routes to the Internet between the two circuits.



CTFL

@windstream.net

That's what we've got here, a primary 'business class' line with the Extra Connect added on as a backup. Neither line has static IP's.

So you're saying the Extra Connect line is actually a residential line? Shouldn't we see a difference in ping/bandwidth between the two (assuming the primary line is actually a 'business' connection?

When service deteriorates here, both lines show the exact same high latency and low bandwidth issues.

How could we determine if both lines are indeed residential?



blickenblee

@windstream.net

Do a traceroute from both circuits, the egress path should differ, if not it is a residential circuit and going static IP on a circuit may be a Godsend.



CTFL

@windstream.net

Just did a traceroute from each line to google.com. Not sure what we're looking for here:

This is our 3M Extra Connect Line:

Tracing route to google.com [74.125.227.130]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.0.1
2 3 ms 3 ms 3 ms 192.168.1.1
3 25 ms 25 ms 28 ms h1.144.140.67.dynamic.ip.windstream.net [67.140.144.1]
4 112 ms 109 ms 113 ms h16.40.141.67.dynamic.ip.windstream.net [67.141.40.16]
5 119 ms 133 ms 120 ms h22.222.90.75.static.ip.windstream.net [75.90.222.22]
6 124 ms 124 ms * h20.222.90.75.static.ip.windstream.net [75.90.222.20]
7 143 ms 146 ms 145 ms h118.80.16.72.dynamic.ip.windstream.net [72.16.80.118]
8 142 ms 147 ms 137 ms h12.254.213.151.static.ip.windstream.net [151.213.254.12]
9 140 ms 142 ms 144 ms 72.14.222.113
10 * * * Request timed out.
11 146 ms 140 ms 145 ms 216.239.43.187
12 147 ms 141 ms 143 ms dfw06s17-in-f2.1e100.net [74.125.227.130]
Trace complete.
---------------------------------------------------------------------------------- ----------------
This is our 'business class' primary line:
Tracing route to google.com [74.125.227.130]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.0.1
2 3 ms 3 ms 3 ms 192.168.2.1
3 24 ms 25 ms 24 ms h1.64.19.98.dynamic.ip.windstream.net [98.19.64.1]
4 * 122 ms 113 ms h16.40.141.67.dynamic.ip.windstream.net [67.141.40.16]
5 120 ms 121 ms 122 ms h22.222.90.75.static.ip.windstream.net [75.90.222.22]
6 118 ms 120 ms 114 ms h20.222.90.75.static.ip.windstream.net [75.90.222.20]
7 140 ms 143 ms 139 ms h118.80.16.72.dynamic.ip.windstream.net [72.16.80.118]
8 139 ms 137 ms 140 ms h12.254.213.151.static.ip.windstream.net [151.213.254.12]
9 139 ms 142 ms 140 ms 72.14.223.113
10 * * * Request timed out.
11 141 ms 142 ms 143 ms 216.239.43.187
12 141 ms 142 ms 139 ms dfw06s17-in-f2.1e100.net [74.125.227.130]
Trace complete.

Both lines Look very similar.

Curious though, why would going static IP be a Godsend? Especially at $15 more a month for each line. How would static vs dynamic help us?


CTFL

@windstream.net

Well, after going round n' round in circles for nearly a week with Windstream trying to get a strait answer on this, I'm now being told there is no difference or advantage to Windstreams "business class internet" over a regular residential internet connection. Unless you want to pony up $300/mo for a T1, their residential and business class DSL service are one and the same!

My problem with this: Windstreams own website clearly states: "Trusted Reliability. A dedicated connection provides maximum performance during peak usage hours over our extensive and reliable IP network." as one of the advantages to their 'business class internet', starting at $39.99/mo. (so they're obviously not talking T1 here).

See for yourself: »www.windstreambusiness.com/small···internet

Further more WS, if there is no difference between your business and residential DSL, then why were we without service for DAYS while you switched us from residential to business! And, why the hell are we paying out more $ each month since we switched?


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to CTFL

I,m guessing You pay the extra price for priority 1 support,, now how much better that is from regular support is up for debate lol


iowaboy
Premium
join:2004-02-28
Fairfield, IA
reply to CTFL

Well this proves my theory, If Windstream can't even provide a decent residential connection then how are they going to provide a business connection.



CTFL

@windstream.net
reply to nOv1c3

I can tell you from past experience, the support on business isn't much better than it was for residential. Back in July had a single thunderstorm come through and lost both phone and DSL. Had to drive a few miles up the road to call it in as cell service sucks here. Sent a tech out a few days later who said they were going to check the line. Tech left and never returned. Still no service. Called in from cell to find out the ticket was closed and repairs were completed. Trouble is, we still had no service. WS agreed to send out another tech. Tech never showed up and still no service. Called in from cell to find out...you guessed it, the damn ticket was closed again. WS agreed to send out yet another tech, this time they couldn't give us a day/time as they were real busy...just said it would be in a few days. Long story short, After FIVE frustrating days without phone or DSL we finally got service restored. The trouble ended up being an open wire two poles down the road, what should've been a simple 30 minute fix on day one.

So, five days without service - I hardly call that priority. In fact, I would call it not giving a shit about your customers, in plain English.


iowaboy
Premium
join:2004-02-28
Fairfield, IA
Reviews:
·Windstream
·WildBlue

well I still have some service. Today it was back down to 194 kbps down and 270 kbps up. Had lost my part time job from home but got a call today to offer me a different position that will still need internet for but at least the speed will not be as critical. I had similar situation but never lost connection. Keep having tickets closed as fixed but the situation never changed. Internet connection still bad. They finally found the trouble but still waiting for someone to replace or fix the lines coming on down the road to me. I can't figure out why someone doesn't at least run a line over the ground or hang one up for a temp fix while they argue on where they are going to get the money to do a permanent fix. The old telephone company that Windstream bought out did that for me at a different location about 10 years ago. Fixed the problem till they could get a crew in to bury the cable.